Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Contacts won't sync from phone to online backup assistant
swampfox44
Member

  A few of my contacts have synced to online backup assistant (16 to be exact) but, I have 327 of them and cannot get to sync. Anyway to sync via usb connection?

0 Likes
Re: Contacts won't sync from phone to online backup assistant
reallyniceguy
Novice
Have you tried to sync using google? It could be that google is somehow hogging them up?
0 Likes
Re: Contacts won't sync from phone to online backup assistant
Lucky-One
Member

I'm having the same problem. I have a few in BA and 50 in my phone. No matter what I try it wont sync. I don't sync my mobil contacts w/ Google so it can't be Google hogging them.

0 Likes
Re: Contacts won't sync from phone to online backup assistant
Wildman
Sr. Leader
Sr. Leader

What happens when you open Backup Assistant and click Sync Now? I deciced to back my contacts with My Backup so I dont depend only on Backup Assistant..

0 Likes
Re: Contacts won't sync from phone to online backup assistant
swampfox44
Member

backup assistant on phone says:

 

backed up : 16

pending: 0

Last backup: today

Last attempt: success

 

 I press Sync Now and......................I get backed up : 16,pending: 0, Last backup: today,Last attempt: success. Same thing.

I log onto verizon website and hit sync now and same thing nothing uploads. I'm stumped.

 

 

0 Likes
Re: Contacts won't sync from phone to online backup assistant
MorganB
Sr. Member

There is currently a Backup Assistant sync queue issue between the BUA website and devices. The issue is being actively investigated by VZW Network teams. At this time we do not have an estimated time of resolution;however, our team is working diligently to resolve the outage.

0 Likes
Re: Contacts won't sync from phone to online backup assistant
f38urry
Member

MorganB,

 

Shall I presume that you deleted the message that I posted about this subject yesterday?

0 Likes
Re: Contacts won't sync from phone to online backup assistant
bessopal
Member

I am having this same problem. I've tried deleting all my contacts, then deleting Backup Assistant, reinstalling and trying to sync and a few contacts go through (16 more than yesterday, but now I have doubles out of nowhere) - really frustrating.

0 Likes
Re: Contacts won't sync from phone to online backup assistant
swampfox44
Member

 Well, I can add a contact online and it will sync to my phone, I can add a contact on my phone and it will sync online but,the 300 + contacts verizon employee moved over from my Nextel i880 via bluetooth will not sync. Only 16 of them. He moved via bluetooth and linked through google. Any ideas?  Thanks

0 Likes
Re: Contacts won't sync from phone to online backup assistant
Ann154
Expert
Expert
Have you checked to see if the other 300+ contacts are saved under google and therefore would sync with the google account?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes