Contacts won't sync from phone to online backup assistant

swampfox44
Enthusiast - Level 2

  A few of my contacts have synced to online backup assistant (16 to be exact) but, I have 327 of them and cannot get to sync. Anyway to sync via usb connection?

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27 Replies
reallyniceguy
Contributor - Level 2
Have you tried to sync using google? It could be that google is somehow hogging them up?
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Lucky-One
Newbie

I'm having the same problem. I have a few in BA and 50 in my phone. No matter what I try it wont sync. I don't sync my mobil contacts w/ Google so it can't be Google hogging them.

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Wildman
Legend

What happens when you open Backup Assistant and click Sync Now? I deciced to back my contacts with My Backup so I dont depend only on Backup Assistant..

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swampfox44
Enthusiast - Level 2

backup assistant on phone says:

 

backed up : 16

pending: 0

Last backup: today

Last attempt: success

 

 I press Sync Now and......................I get backed up : 16,pending: 0, Last backup: today,Last attempt: success. Same thing.

I log onto verizon website and hit sync now and same thing nothing uploads. I'm stumped.

 

 

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MorganB
Specialist - Level 1

There is currently a Backup Assistant sync queue issue between the BUA website and devices. The issue is being actively investigated by VZW Network teams. At this time we do not have an estimated time of resolution;however, our team is working diligently to resolve the outage.

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f38urry
Newbie

MorganB,

 

Shall I presume that you deleted the message that I posted about this subject yesterday?

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PhxMutt
Newbie

SO, its taking over a year, and you still havent solved this problem. 

 

VERIZON, you suk.

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x324nd13n1c013

@PhxMutt: I concur.

I've had my Droid for just under a month and I've already had it reset twice [because of keyboard malfunctions]. Both times some of my contacts were missing and some had been merged without my consent. [Names Jon and Johnny were merged; Two totally different people.]

 

It's so sad that this issue has yet to be resolved.

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bessopal
Newbie

I am having this same problem. I've tried deleting all my contacts, then deleting Backup Assistant, reinstalling and trying to sync and a few contacts go through (16 more than yesterday, but now I have doubles out of nowhere) - really frustrating.

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swampfox44
Enthusiast - Level 2

 Well, I can add a contact online and it will sync to my phone, I can add a contact on my phone and it will sync online but,the 300 + contacts verizon employee moved over from my Nextel i880 via bluetooth will not sync. Only 16 of them. He moved via bluetooth and linked through google. Any ideas?  Thanks

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BigDaddyCmC
Newbie

I spoke to a very knowledgable Verizon Wireless Tech Support person today.  Bottom line: Backup Assistance does not work with Droid X at this time.

 

Best solution: get yourself a gmail e-mail account (if you don't already have one), and set your contacts to sync with that account.  If Verizon ever does fix the BA interface with Droid X, you will simply have 2 backups of your data.  Nothing wrong with that.

 

Once I switched everything to Google (calendar, e-mail even with a personal domain name, and contacts), I am loving my Droid X.  Working with Outlook and/or a Microsoft Exchange sever was a ridiculously frustrating experience - even when I was using "Touchdown" as the workaround.

 

Good luck!

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reallyniceguy
Contributor - Level 2
I have the same problem with my droid x. I called and I wasI told by a rep that there is a problem going on with back up assistant. What happened is that it erased my contacts. Luckily I had them saved to SD card. I turned off back up assistant and used gmail to back up. I asked the rep a few times if they are sure and he said yes that he was reading that there is something going on with ack up assistant.
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f38urry
Newbie

BigDaddyCmC,

 

You wrote: "I spoke to a very knowledgable Verizon Wireless Tech Support person today.  Bottom line: Backup Assistance does not work with Droid X at this time."

 

That is not correct.  Backup Assistant works perfectly on my Droid X and has been since early August.

 

However, I have been frustrated with Verizon Wireless' inability to make it work with my wife's separate contact list with her Droid 2 for the past several weeks that she's had hers.  In fact, I received a call yesterday from their Network Repair Bureau which has been trying to resolve the problem.  They've phoned my home at least once a week to keep us posted about my NRB ticket.

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elspeth
Newbie

I have a Droid 2, and about half my contact data recently disappeared - I was backing up to Google.  Web searches indicate this happens sometimes.  I look at the VZ BU Assistant page and it shows no contacts, though my phone says it's syncing every night.  I have no idea what's going on, or even how to make sure my contacts are all backing up someplace that actually works!

This is very very bad design/communication, if I worked for VZ I'd be embarrassed and looking to work someplace else if I could. 

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Cody21
Master - Level 2

I would just turn off BACKUP ASSIST and use GOOGLE.  Google *SHOULD* show all your contacts - assuming you put them in Google first, or when you add a CONTACT on the Phone you select GOOGLE as the Account (when you get that pop-up for location to save). Google works very very well for this.

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elspeth
Newbie

Google appears to have "lost" about half my contact data - bits and pieces of files, addresses but not phone numbers, that sort of thing. I am stunned, honestly. I've been trying to figure out if it got saved anywhere else - BU Asst. was my last hope. Originally I hoped I'd just set some kind of view filter, but that doesn't seem to be the case - the information is just gone.

 

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Cody21
Master - Level 2

Are your contacts correct online in GOOGLE MAIL?  If it's just the info on the phone that appears wrong, just REMOVE the Google Account and re-add it. Should straighten it out. if the info is wrong on GOOGLE MAIL online, you'll need to straighten it out online and it will then get sync'd to the phone.

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elspeth
Newbie

No, about half my contact data is gone from both Google and my Droid. Literally was there one day and gone the next. I don't know if there's an old backup anywhere - trying for a refresh on Google hasn't helped, which alarms me greatly. Of course, Google has almost nothing for support, so I'm limping through trying to figure out my options here.

 

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Cody21
Master - Level 2

Can you elaborate what you mean about "half my contact data" is gone?  because Gingerbread changed how contacts LINK together, and no longer supports some field - like Birthdays, etc ...  so maybe that's what you're seeing - the affect of GB. Initially I was thinking that you LOST actual Contacts ...

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Ann154
Community Leader
Community Leader
Have you checked to see if the other 300+ contacts are saved under google and therefore would sync with the google account?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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