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DINC2 just plain frozen.

ashtencae
Newbie
‎08-22-2011 09:47 AM

i was uninstalling some unneeded apps from my phone and then all of a sudden it just freaked out and i would hit the back button and it would go to facebook, then recent calls, then my words with friends app, and then facebook and over and over. if i hit the home button it wouldn't do anything. i tried to reset it and now it's just stuck on the screen with the big circle and the two little circles beside it. the bottom buttons turn on and if i push the lock/unlock button it lights up, but it won't do anything.

 

help?

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YaleK_VZW
Verizon Employee
‎08-26-2011 12:36 AM

Hello ashtencae,

 

I can imagine how frustrating it is to have your phone completely freeze up.  When you mentioned the phone was reset, did you simply turn it off or pull the battery?  Has there been any physical or liquid damage to the device? I would like to troubleshoot further if still needed.  Please let me know if I can assist.

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kelmel84
Newbie
In response to YaleK_VZW
‎08-30-2011 02:43 AM 
My wife's phone had the exact same thing happen.  I was able to reset the first time it happened but it gets stuck at the screen with the red dots and will only reatart with a battery pull.  It has had no water or physical damage.

 

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KinquanaH_VZW
VZ Employee Emeritus
In response to kelmel84
‎09-01-2011 07:54 PM

kelmel8, I'm sorry to hear your experiencing this issue. Listed below are some steps that you can perform to clear your cache and resolve your issue. 

 

  1. From the browser main screen select Menu.
  2. Select More.
  3. Select Settings.
  4. Select Clear all cookie data.
    Note Cookies are used to store information that helps personalize the Web browsing experience. Cookies may contain information including: website preferences, login settings, shopping cart contents and more.
  5. Select OK.
  6. Select Clear cache.
    Note Visited website content stored on the device. The cache enables the browser to download only the content that has changed since the last time a website was visited. Since the browser only downloads changed content, pages are loaded faster.
  7. Select OK.
  8. Select Clear history.
    Note A listing of URLs (website addresses) that have been recently visited.
  9. Select OK.

 

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beatgirl
Newbie
In response to KinquanaH_VZW
‎09-22-2011 04:17 AM

It sounds like the others are experiencing the same problem as me. If so, this is not an appropriate solution because you cannot access your menu or the browser. Is there anything else to do other than a factory reset?

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snapple112
Newbie
‎09-02-2011 02:22 AM

your going to have to do a master reset to fix this issue. i have had the same problem.

 

1. take battery out of phone (with phone on)

2. put battery back in, and press and hold the VOLUME DOWN and POWER button at the same time.

3. this will bring up a menu. scroll down to master reset, and select it.

4. follow through with this, and when your phone finally powers on, it will look as if you just purchased it out of the box.

5. go through the activation and then you will be okay.

 

NOTE: KEEP THE BACK COVER OF THE PHONE ON WHILE DOING THIS. the back cover is part of the phones antenna, and WILL effect the reset process.

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