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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
DROID CHARGE IS HORRIBLE!!!! CUSTOMER SERVICE IS HORRIBLE!!!!!
dolphn1985
Member

For the past 6 months I have had nothing but problems with the Droid Charge!! I had the SIM card replaced about 3 times because the phone was dropping 4G coverage, I wasn't receiving the texts people were sending me and people weren't receiving my texts, it was dropping calls, it was freezing and restarting on its own. I finally received a replacement about a month and a half ago and today the phone shut off and would not turn back on. The Samsung symbol would show up on the screen, but it wouldn't actually load all the way. So I went into the store today and they were not able to get it to turn on so they are sending me ANOTHER replacement that I will receive tomorrow.

I called Customer Service when I got home to see if they could do anything for me other than send me ANOTHER REPLACEMENT because I am so livid about this whole situation!! They were only willing to give me a $20 credit on my account. I asked if they were willing to give me an early upgrade a month early and all they keep telling me is NO!!!! They no longer do early upgrades, which I have nothing against if you are just upgrading early because you want a new phone, but I am so sick of getting replacement phones when I plan on upgrading anyways on August 24th and I guarantee that this replacement is going to have some kind of problem prior to then. They told me that they need to make their money back on the cost of the phone and they no longer give out early upgrades. It is ONE MONTH!!!! I don't think it is going to hurt them to satisfy a customer that has had nothing but problems for the past 6 months and pays about $300 a month and has had an account with them for 10+ years. So instead I am getting a replacement in the mail tomorrow that I am going to have to take the time to set up just to turn around and have to go through the whole thing again in another month!! I JUST WANT A DROID THAT IS GOING TO WORK AND NOT GIVE ME PROBLEMS FOR HOW MUCH MONEY I AM PAYING A MONTH AND HOW MUCH MONEY THESE PHONES COST!!!

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Re: DROID CHARGE IS HORRIBLE!!!! CUSTOMER SERVICE IS HORRIBLE!!!!!
BDA
Novice

I am having a lot of problems with my Incredible 2 after a recent software "update" and I asked about an early upgrade(also about a month early)an iPhone,  and they said no. Called back a few days later and was told no problem.....except for iPhone or Galaxy SIII. I want an iPhone, I am washing my hands of the Android thing. Seems like every phone I have had has been ruined by an alleged "update". I also think they hold back on a lot of updates to make those people who just can't wait for the new software version to go buy a new phone just so they can get the new software. At least with Apple they control the updates and either your device is compatible or its not and they let you know. I have a 2nd generation iPod Touch and it is running the same version software as the iPhone 4.

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Re: DROID CHARGE IS HORRIBLE!!!! CUSTOMER SERVICE IS HORRIBLE!!!!!
Antivzw
Member

Verizon Wireless is One big con game take it ta your local governer half the stuff they pull ya can report & there arbitration clause is so that we can't hold the company liable in court figure it out people stand up for your right's

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Re: DROID CHARGE SUCKS!!!! CUSTOMER SERVICE SUCKS!!!!!
vzw_customer_support
Customer Support

Hi, dolpn1985-

I am sorry for the inconvenience of having several replacements. I do understand your frustration and I would like the opportunity to review your account with you. Is the replacement device performing properly? Verizon Wireless appreciates your longtime loyalty with us. Please send me (AdamE_VZW) a direct message for further assistance.

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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Re: DROID CHARGE IS HORRIBLE!!!! CUSTOMER SERVICE IS HORRIBLE!!!!!
commonsense101
Sr. Member

Might be time to take a closer look at the apps and sd card. If you are having the same problem on a second device it can't be the device

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