DROID UPDATE WITHOUT NOTICE
IWANTMYPHONE
Enthusiast - Level 1

Why are they updating our droids without at least giving us the option to decline or accept it. I don't appreciate anyone trying to dictate or cram this bullshit down our throats!

I can no longer watch videos; website says I need to upgrade to Adobe Flash 9.0, but android does not use this.

Motorola has totally messed up my phone. I cannot clean my history..........why fix something thats not broken! How do I get my old droid back the way it was.

39 Replies
tikibar1
Community Leader
Community Leader

Once a new OS is installed, you can't go back to the old one, except by a method that can't be discussed here and which would void your warranty.

To install Flash on your phone (which is no longer supported on Android by Adobe, by the way):

http://forums.adobe.com/message/4675670#4675670

Jakeman1
Master - Level 1

Before any OS Update there is a message that covers the entire screen advising that a new update is available and do you want to install it. It has Install now bottom left and wait until later at the bottom right. If you select the Install Now it will install the OS instantly. If you select the Wait until Later, it will decline the update and wait for another time (usually until you reboot the phone before asking again. It will not do a drive by installation and the user MUST select Install before it installs.

Adobe Flash is NO longer supported by Adobe, and the Chrome Browser in ICS does NOT support Flash. You can still download Flash from Adobe or in some cases from Google Play. You can also install Dolphin or Skyfire browsers that do still support Flash and be able to view the Flash Based clips while on ICS.

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B33
Legend

That is true what Jake Said)  i have Gingerbread on my one Razr Maxx and i see the Update come on my phone just every other Day) i ignore it and go on.. As for putting Flash on something that's not been set up for it I am a little Leary about doing that..

http://www.pcworld.com/article/260901/android_flash_player_rip_how_to_get_it_now_that_its_gone.html

http://www.adobe.com/devnet-apps/flashruntimes/certified-devices.html

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ChipNinja
Enthusiast - Level 3

You're missing the point.  I'm pretty pissed off about the most recent OTA as well.

The issue here is that there was not  an option to decline.  So those of us that didn't want to update had to choose between accepting it immediately, or being spammed to death with "install now" or "install later" messages.  If you selected "install later" the exact same OTA update would pop up again, sometimes in as little as five minutes.

So, on top of not even having the choice of whether we want to upgrade or not some of us are having a whole lot of other issues.  Personally, I've got to deal with a hassle you apparently can't discuss, my wi-fi is stuck in a constant on state, and I can no longer charge the phone via PC.  Due to the latter, it's currently sitting here dead, otherwise I'm sure I could come up with a longer list.

I've got to say that overall I'm very disappointed.  I never once had an OTA forced down my throat when I was with Sprint.  Maybe it varies by phone model, but I doubt it.

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Jakeman1
Master - Level 1

I am not missing the point at all. The way those notifications work is they are put out on your phone and you either accept and install now, or you install later. If you choose later it will NOT pop back up until one of 2 things happens.

1) you reboot your phone

2) 24 hours have passed.

They are giving you the option to not install it. If you get the notice and are not sure what it is for you would select wait for later and then you could research it and see if you wanted to install it now or not.  If you do not install it now, yes it will keep telling you it is available.

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ChipNinja
Enthusiast - Level 3

I've worked for wireless companies before, so I get how OTA's work.  In theory you're right, it shouldn't pop up until rebooting or a day later.  You don't know me, but I have no reason to lie to you for that very reason.  I can say with 100% certainty that it didn't happen that way.  I had two update popups within a five minute period.

Either way you look at it, its either choose to be hit with messages once a day (when things are working correctly), or install immediately.  When you're constantly called by one company via phone you can say don't call again, and when they don't listen and call anyway you can sue for harassment.  The simple solution is add in a "do not notify me again."

Perhaps it was a bug or a fluke, but it did happen.  And so far the most recent update has caused me nothing but trouble.  Given the number of people that rely heavily on their phones I think that it's pretty poor form for things to go down the way they did.

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B33
Legend

Jake i totally agree with ya!  I don't remember how many times now that Notice has came and i simply Declined it on my one Maxx) and i actually in the last few Weeks haven't even seen it. On my other Maxx it's running I.C.S and is doing as normal as it can about the Same as Ginger with a few more Perks..

And one's saying that this OS was just sprung out and all of a sudden i had to update i say all "Bull"  this Update for the Bionic has been Talked about just as Much as it was for the Razr's and i all heard was O God if i don't get I.C.S i don't know what i'm going to Do  You got it take the Plunge, it might be a Bumpy ride for a while but you hold on and as with OS's in the Past it should smooth out..

ChipNinja
Enthusiast - Level 3

Look, just because some people get excited and discuss something doesn't make it common knowledge.  I could talk about all sorts of development tools, how excited I am, and how I can't wait to get it - but that doesn't mean that everyone else out there knows whats coming.  In fact, I doubt that many people would even know what I was talking about.

You can call "bull" on what some people have to say, but look at it like this.  How many bionic users do you think are out there?  Now how many of those have you seen on forums?  The majority of people out there don't care about getting online to follow updates on things like phones.  Those people are typically only going to be on forums when things go wrong.

Whether you guys like it or not, some people are having issues with the update.  Does it add anything positive?  I honestly couldn't tell you.  I was happy with the way my phone was running, so I didn't look for what may or may not (updates on some phones are few and far between) happen in the future.

So for the sake of the forums, at the very least stop assuming that everyone else thinks the same way and follows the same things that you guys do.  Just because something works flawlessly for you doesn't mean it will work flawlessly for someone else.  Just because you don't experience a bug doesn't mean someone else will.  This is precisely the reason that when software is developed it's sent to QA.  A single person with only a couple of different hardware types will only find so much.  Being closed minded and having an incorrect belief that everyone else's experiences are going to mirror your own are counter productive to the purpose of these forums. 

B33
Legend

You know i like Responses like this i said my Maxx is Running as Normal as it could be there it is the Word Normal) that doesn't mean that it's Running Poor or it Running Absolutely Devine)  My Maxx has had it's Issues a time or two.. but when it Does i clear it Up. My other Maxx with Gingerbread does about the Same but it has this Nasty little habit of Jumping off the Goggle Servers and Going from blue to White..

But when i mentioned on the Update my point is)  it's there but it's your choice to go with it or Not, it's also your Choice to find out the why's what's and Were's of it before you go with it!  And no one is twisting a persons arm saying it's got to be Updated unless they think a super human being has control of them.  You see were i'm going here)  i have been on here for a Long time Chip i have seen this before went through it before, Had talks on it some were good some not so good. but these OS updates will come and will Go and there will patches that fix them. It just takes time to get them up to were they can be sent out.

Message was edited by: B33 .

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Jakeman1
Master - Level 1

Here is my take on it.

I do agree with you that not everyone follows the releases so a popup telling them an update is available might be the first exposure to the update. I also know that for whatever reason person A's experience might not be the same as my experience which might not be the same as Person B's etc...

That said, I am sure some of these went flawlessly, some people had minimum issues and some people bricked their phones with it.

We can dispute anything associated with these but the main point I think we will ALL agree on is Verizon did a horrible job notifying people this was coming (they actually did nothing except update their page telling people it was being pushed) but then you would need to know it was there and be looking at it daily to find this.

How the notifications come out? I will tell you, I was NOT looking at your phone and can only post from my experiences (yours could be different and I have no reason to not believe you so I will say you were getting these way too often for whatever reason, and you did what you needed to do to stop the hounding (I had similar with other apps and finally installed it so it would leave me alone).

So now we are faced with the user experience (everyone's will be different as we all have different things on our phones).

Some things we can help with, some there are nothing we can do except find an app that will change it, and very few there is  nothing we can do about.

If you follow some of our guides you will be able to speed up your phone, extend your battery life and have a better experience on the phone. The difficult part is behind you already which was installing the update and waiting for it to optimize your phone.

We are not here to tell anyone they are wrong, or anything of the like. We are just trying to help out other Bionic Users that might be having difficulties.

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ChipNinja
Enthusiast - Level 3

Yeah, I think I jumped the gun just a tad.  I went back and reread your original post - and it definitely seemed that you were trying to educate the OP on how things are supposed to work rather than being dismissive (as I first took it).  So for that, I'm sorry for seeming like I was trying to jump on you guys.

It all comes back to the user experience I guess.  The update's "side effects" led to a pretty bad start of the day.  It's not surprising that googling the exact issues led to this forum, so I figured I'd at least chime in; it helps to know that you're not alone in having issues with updates to technology. 

I definitely agree with a lot of the suggestions and info that you guys have up here, but at the same time Verizon definitely needs to know they need to make some improvements (such as the point I made above about websites/forums).  Being able to solve technical problems and optimize things is great, but it does no good if the customer is left with a bad taste in their mouth.  Customers have changed providers for a lot less.  You know how it goes though, a lot of companies these days care more about making their money than long lasting customer relations/service.

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bearupnorth
Enthusiast - Level 2

I created this account just to login and support ChipNinja's posts. I have been with VZW for many many years and have had many many many problems but nothing has pissed me off as much as the last few months.

My Droid downloaded the update without my agreement. I was asked only once, and declined. A few days later I notice it is downloading something. I have data networks off and wifi on only. I presume it's some kind of necessary update (my phone has been having issues and I'd spent a good 2 hours over 3-4 calls with VZW tech, with no resolution). So I agreed to install what I did not agree to download, just in case it fixed the issue.

It seems to have fixed the issue, but I hate hate hate hate (did I say I hate?!) the new OS. Every day I want to throw the phone out the window. (What kind of idiot developers want everyone to re-learn how to use a phone? It's so entirely different to the old OS for me that I might as well have gone to iPhone, ugh.)

Anyway, I am backing up the updated without notification and without accepting. I did accept the install, but I also suspect that it would have indefinitely reminded me or just gone and installed on its own the way it downloaded on its own!

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silver6056
Specialist - Level 1

I think the underlying point is that this is NOT really an optional upgrade, as Verizon wants everyone on phone X to be on the same OS.  So it's not as if you are given all three options "Install now", "Ask me later", "No thanks", where the last would stop the nagging.

And I can see an argument why that's OK, providing the update works well.  This is where Verizon needs to do a better job, at least giving the advice that Motorola gives its soak testers (Roughly "The phone will be slow and battery life will be bad for 48 hours or so, DON'T do a factory reset in this period.  Then if problems persist, do one") and instructions how to debug issues with apps.

Changes to look and feel etc matter a little less, part of owning a smartphone which is more computer than phone.  On a PC, sometimes your favorite programs will have to change for various reasons, and that's life.  (Yes, this is the whole OS, which is obviously a bigger scope, but I think inevitable).

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bearupnorth
Enthusiast - Level 2

"Changes to look and feel etc matter a little less"... disagree.

They have made some pretty drastic changes. For one, I see a lot of complaints that everything is smaller. I don't want to have to get glasses just to use my phone but when outdoors I could already barely see it, now it's almost impossible to see much of what I need to see.

They also made it oddly more difficult to answer a call... just as one example. I could probably list 20 or more things I hate about ICS. But I'll stop here. Drastic changes DO matter. Especially when they make you want to walk away (and pay for the priviledge!). Sigh. I so miss being "off contract".

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tikibar1
Community Leader
Community Leader

Yep, the update was good news/bad news ... some of the new features/ways of doing things I really like, others I don't.  Some things you can get around (like increasing the font if you can't read your phone) and others you can't (like the new way you answer the phone).  And talk about a learning curve!  Unfortunately, we'll have to do that sooner or later since new phones now have ICS or JB (what I've seen of JB looks a lot like ICS).

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Jakeman1
Master - Level 1

JB is an update to ICS where ICS was a replacement to GB. Huge difference there as the ICS update changed almost everything as we knew it. JB will be an Enhancement to ICS.

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tikibar1
Community Leader
Community Leader

yep, that's my understanding as well

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Jakeman1
Master - Level 1

No worries ChipNinja, If Verizon would change this process even just slightly. Maybe send you a notification and allow you to read Release Notes, or a user guide, or something telling you even what is changing and or what to expect, I think it would be  a huge improvement then it is today with just putting it out there and people installing it without knowing anything about it. 

Thank you for using some of the tips we provide. I really do hope they help in some way.

tikibar1
Community Leader
Community Leader

well said

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ChipNinja
Enthusiast - Level 3

To be completely honest, when I was working in the industry I wish more people had gotten online to check out tips.  Most of the time customer service will simply quote those that work and if it doesn't they'll transfer to tech support.  People could bypass the aggravation and hold times by just checking online knowledge bases.

I completely agree that slight changes would go a long way, although I think they need to consider other options as well.  To be completely honest, I've spent the last few days checking out ICS - although a different ICS than the update.  It works really well - without all of the extra crap tied to it.  I think having the ability to discuss alternatives and how to approach them would go a long way - even if you don't provide technical support.  Some of these taboo topics are actually run counter customer service.  What do you do when you're a ways away from upgrade and your phone breaks, but can't afford to buy a new phone outright?  The solution I provided people may have been a bit hackey, but it prevented customers from cancelling their contracts because it worked - and AT&T for example is actually happy if you can resolve their customers issues even if it does fall outside of their normal procedures/policies.

Same thing here.  When you've got unhappy customers, you should be willing to help them reach a resolution and solve their issue.  I've had (and implemented) a solution to the OP's issue the first day when I posted.  Unfortunately due to a high level of censorship, I am unable to provide a solution to those that are unhappy with the current state of their phone.  There are ways of limiting bad information being cross-linked, but even if you don't do that, a simple disclaimer stating you won't provide customer support for such topics should be enough to cover your own bases.

Maybe it's just the hacker/developer in me.  But when you're providing a good or service, I believe that all solutions should be considered when you're trying to assist customers with your product.  If you don't personally have the answer, but someone has an unsupported method - well at least you're getting tech support from a worker you don't have to pay!