Child Item

Site Totals

61363 Questions Answered 267 Categories

DROID X SELF REBOOTING?????

Ok, I got my new Droid X on September 9th and since I've had it the phone seems to reboot itself 3-4 times a day without reason. I call verizon to tell them the problem and i get "its news to us"...Strange as I read several forums about many people having the same issues and verizon is replacing the phones....So how can they say they know nothing about the problem.....smh........Hey Verizon....Just admit their is a problem and FIX IT!

Comments

Rescue814

I had that problem, did a factory reset a couple of times but none in the last 45 days.

DaLlama

this is a known problem and well documented...if it keeps happening, may want to consider getting a replacement.

melodyj

I had the same problem they said the same to me sent me another phone and thisbone does it too

Wildman

Here is a nice rule of thumb to consider, when you are having issues with a device and are using a number of applications installed, save yourself confusion and try hard resetting the device. A number of users blame the device before they isolate other possibilities, if you had a device show a issue and the unit is replaced and the new device has the same issue this should be clear that the device most likely not causing the issue.

Try removing all installed application and see if issues stop because incompatible software is usually the nature of rebooting.

wulf1C

My screen hung up and shutdown today. It's the first time it happend to me. This could be one of two things or both. 1) you have a home launcher like ADW installed. 2) you have a different web browser installed, i have dolphin hd on my phone. One or both could be doing it which i believe what it is in my case. Like wildman says remove some of those apps and see if that works. Im going to do the same.

Ed_in_CT

Do you have an App Killer? such as advanced app killer. I bet if you remove that program it solves most of those issues.

dmw4814

My Droid X reboots by itself, too - seems to only happen when running VZ Navigator!

I already did a hard reset and reinstalled VZ Navigator - still happens.

Dennis

Wildman

dmw4814 wrote:
My Droid X reboots by itself, too - seems to only happen when running VZ Navigator!

I already did a hard reset and reinstalled VZ Navigator - still happens.

Dennis

When you did hard reset and reinstalled VZ Navigator did you install any other apps?

dmw4814

Just the FaceBook app and Opera Mini.

Dennis

Mjnub1

I have had 3 replacements they all get extremely hot n reboot

Lgordon

This has been plaguing me since I have had the phone. Very random,

phone just sitting and a rebooting. I have had one instance of a complete shut down.

Reset the phone and added just a few programs and still restarting.

Went to Verizon and was told to wait for the 2.2 upgrade. Came back home and

another reboot. Called Support was walked through another reset. This time

I did 2 hard resets, pressing start and home twice and one reset through the phones

normal reset mode. Formatted my SD card and now back to factory new.

I will now run factory, no additional programs and see what happens.

If I missed swapping out for a new phone through Verizon advice I will pop a cork.

My hope is it is a issue the the phones OS.

Here is a post I found the Motorola is aware of the problem.

http://androidheadlines.com/2010/08/droid-xs-are-having-rebooting-issues.html

Cody21

Mine has for the most part been flawless. I finally got around to using the google nav. system yesterday. After turning on the gps and enroute, it rebooted. Then was fine for the rest of the trip. Only other time it rebooted was when I was trying out the WiFi. Seems as long as I stay away from those it is very stable.

DroidXluv

So my question is, if a lot of owners (including my X) are having this problem with random reboots and the update does not fix the problem...does verizon recall or replace all of the phones that have this issue? I dont see how they could NOT do anything about this issue if the update does not fix it. Random reboots seems like a serious issue if you ask me. Any ideas on this?

dr10129

I'm having the same problems with my DX

dmw4814

My Droid X just rebooted for the umpteenth time while using VZ Navigator; sounds to me like it might be a bug with the GPS since I've heard complaints of this happening with Google Maps too. I also had to pull the battery because it locked up with the Android eye frozen on the screen, and pressing buttons did nothing.

Sounds like a pretty serious bug to me. C'mon, Verizon - what's up with this?

Lgordon

For me if it continues after the update and I have been running Stock I will

demand a new replacement. If that one does the same thing I will

force the issue for a different phone.

To have a new phone with Market Place on it and be told that those

programs are causing the problem is **bleep** anyway. I can not add programs

for fear it will cause my phone to reboot.

shephound

I've had droid x for a week now and have been suffering through frequent lockups and reboots (13 reboots yesterday). Verizon told me to install a task killer, which I did, but that didn't make a difference at all (maybe made things worse). So I reset the phone and checked for updates. Did not turn on anything, did not load any new apps, did not add my gmail account, did not turn on gps or anything along those linese. And about a minute after setting the phone down, it rebooted on it's own while sitting on the desk. Looks like I'll have to play the replacement game, which I don't have time for. Ready to go back to my Moto at this point.

Drjamz

Hello Verizon,

My Droid X does reboot by it self for no reason and have reported it to Verizon several times. Have received 3 replacement phones all reboot by itself. Each time did the factory reboot without adding any extra applications and still rebooted by itself. Hopefully the software upgrade on May 13, 2011 will fix the bugs in the phone. Droid X is a great phone but the reboot gets really frustrating.

lostnbroken

I also had this same problem, would reboot up to 15 times a day. Did the suggested factory resets, that didn't help, formatted my SD card, No such luck. Also got a replacement phone... Same thing and I kept it with out any Apps at first to make sure it wasn't an app and it still rebooted with no apps downloaded. I realized it seemded to have something to do with the phone rotating. So I turn off the auto rotate and it hasn't happened once!! I mean for months now it hasn't rebooted. I plan on keeping the auto rotate off until Gingerbread comes out... that is supposed to have the fix in it for the reboot problem.So, try turning the rotate off and see if that helps with the CONSTANT reboots for you guys.

JaySean

had the same issues with mine.. i did some testing and contacted moto about it. Instead of posting my results here i decided to make a new topic about it. It should be right at the top of the board. I'll provide a link.

Drjamz

Hello,

Good to know, but I cannot see the link on the bottom of your post, could you post it again :smileyhappy:

JaySean

http://community.vzw.com/t5/DROID-X-by-Motorola/DROID-X-Guide-Restart-Issues-amp-More/td-p/522082

farmergirl45

Having terrible reboot issues and have uninstalled all the apps that are on my phone. I do not know how to do a hard reset and probably need to do this to correct the problem. It sounds like when a hard reboot is done it still does not resolve the problem.

Do I need a third phone replacement? I pay over $178,00 a month to have a phone not work! Very upsetting.

Cody21

PS - you're in a very old thread ... nearly a year old ..

Anyway, when did the problem start? Can you pin it on a specific time frame, and if so, have you tried uninstalling any APPS that you installed since that time? If you do a Factory Reset, you should consider doing so but NOT automatically reinstalling all of your 3rd party APPs at once ... just to confirm that the device (hardware) is not the issue.

here's info on the Factory Reset - worth reading through it just to know what you're getting into.

http://community.vzw.com/t5/DROID-X-by-Motorola/Factory-reset-the-what-why-and-how-for-Gingerbread/td-p/544836

good luck.

farmergirl45

The rebooting started about a month ago. I uninstalled all the 3rd party apps already and have deleted all my files/pics off my phone. Last week, my contacts were erased off my main menu & 4 other home menus showed up. The only thing new that showed up on my screen was verizon app icon. I tried to delete it but will not delete.

When I am in the middle of making a phone call or text it will reboot in the middle of text or call. Frustrating.

Please let me know how to fix this problem. Julie

Cody21

Well if you're having so many issues and can't resolve them by the simpler methods of (1) removing Apps, (2) Wipe System Cache, etc .. it's probably time to just bite the bullet and do the Factory Reset ... Read through that link I provided - it tells you everything you need to know. good luck.

akronman

my droid x2 has a rebooting issue but is anyone else having problems with apps going blank at the home screen and can not reboot from the pwr button? witch i have to pull battery to reboot

Verizon_Support

Hi akronman,

I am saddened to see that you are having trouble with your device and I am hopeful that your issue has been resolved since the original date of your post! If not, I can gladly assist you. When did you begin to notice the problem? Have you recently downloaded any new applications? Does your device reboot while using a certain function of the phone? Try placing your device in safe-mode and see if you are able to duplicate the issue: http://bit.ly/qndXiA. I hope this information is helpful.

Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on twitter @VZWSupport

Child Item