I ordered the Droid X from a Verizon store on August 1st and was told when I called customer service on the 2nd that my shipment date would be August 5th. I called today since I had received no shipment verification and was told that the shipment date has been pushed to the 23rd of August.
I am very much disappointed with the level of service provided by this company. I will never do any business with them again! Had I known or at least been told initially about the delay in shipment instead of being given false shipment dates I would of never purchased this phone. I eagerly await receiving my phone, but I don't expect to receive it anytime soon, but I do expect calling customer service everyday until I receive the item that I have already paid for.
The least they could of done is provided some incentive to Verizon customers for having them wait on receiving PAID orders instead of placing the blame on the manufacture and expecting customers to sit on their hands waiting for an item they have already paid for in full.
As soon as my contract is up with Verizon I intend to cancel my plan with them. Very bad experience! Will never do business with a group that provides false information to thier customers as Verizon!
I can understand your frustrations but this is typical with the Droid X. The demand has simply been overwhelming. I ordered mine online and it said they would ship the next day. That evening the shipping date had been updated to two weeks. I figured this was a testament to how great these phones are. Believe me, you will be glad you waited on this phone. If it's any consolation, a lot of people are reporting the phones actually ship early. Mine arrived two days before it was supposed to ship.
Thanks for the response. While its understandable that the Droid X is very popular, from a business point of view it was a complete disaster for Verizon to not have an adequete supply of devices for shipment. This happened with the Droid Incredible and now its happening to them again with the Droid X.
All this backlog has done is upset customers and forced some to look somewhere else for new devices. Should of gone with the iphone. Here's hoping I get it by the 23rd, but as I was told a possibility exists that it may not be until September that I actually receive my phone. Pathetic experience!
jmarti10 wrote:Thanks for the response. While its understandable that the Droid X is very popular, from a business point of view it was a complete disaster for Verizon to not have an adequete supply of devices for shipment. This happened with the Droid Incredible and now its happening to them again with the Droid X.
All this backlog has done is upset customers and forced some to look somewhere else for new devices. Should of gone with the iphone. Here's hoping I get it by the 23rd, but as I was told a possibility exists that it may not be until September that I actually receive my phone. Pathetic experience!
Don''t know what the major problem is with your order. I placed mine in the local corporate store on 07/30/2010 (earlier posted it was 07/31 but that was Saturday and I did it on Friday). Received mine at the house on 08/04/2010.
I purchased mine outside of contract so it was not subsidized. Don't know if that might have had anything to do with it.
I know how you feel, I had gotten customer service to up my upgrade date to the 2nd because they kept sending me broken env touches and samsung rogues as replacements and they said it would be 2 days. i called yesterday they said it would be 5 days and i just called they said it would be shipped the 19th and now im seeing the 23rd! its so frustrating dealing with verizon!
This backorder crap is becoming rediculous, this is becoming a practice with all carriers... They under order (23 Devices per store on release day, are you serious) on the devices that they know should sale well and then tell you that you can order online with free next day delivery and recieve it in a day or two but after they took your order and your money they then report back that your order is on back order at least a few weeks and if you decide to cancel order you have to jump backwards through hoops to even get them to concider a refund.... This is exactly why I am not open to order a replacement for the volume issue because I would snap if I recieved a used unit with the same issue as the original device and possible other issues.. I paid for a new device and I do not want to trade my new device for a "Like New Device" after having device for so little time, and even better I will have to be on a backorder status to recieve a replacement, this is more reason for me to believe that the device I will recieve will be a used device not a new one.
And then to add insult to injury, they are starting to request customers to pay for device a second time to have a replacement sent out (And refunded after original device is returned) when the issue that the customer may be having is caused be the product that they bought that was flawed... I have no real complaints about my Droid X but the level of craziness dealing with the sales and replacement of this device is getting out of hand in my view.
Finally, mine shipped today from my order on the 5th placed at 2:30 PST. I have been checking every droid forum out there trying to get good information on the wait time. I am in AZ (Phx) and received my notification at 1:45pm on 8/13. Will receive it Tuesday. This has been nerve wracking. BTW - you can't even track the shipment notification numbers to your order. I had to call Verizon to confirm that it was my Droid X and not separate accessories that I ordered. Also, I am a bit POd that they did not ship it overnight like they said they would in writing from an e-mail I initiated and the response received from internetorders@verizonireless.com on 8/9. Mine says it is 2 day service and I will be receiving it Aug 17 by 7pm. This is such a releif and now I can stop hitting the send/receive button in Outlook. I think it's broke anyway.
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