Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Delete all data from Phone
weymouthbret
Member

I just got a replacement phone after one month the.  I set up the replacement phone.  How do I erase all the data off of my old phone so I can send it back?

 

Thanks,

 

Bret

0 Likes
Re: Delete all data from Phone
Wildman
Sr. Leader
Sr. Leader

Follow the instructions located at http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=46649 that will allow you to hard reset the device and restore it to the stock out of box state...

 

Make sure to disable the Auto restore option to avoid your data getting restored automatically..

 

Preferred method

  1. From a Home screen, select the App menu (located in the lower right).
    App menu
  2. Select Settings.
    Note If the application icon is missing, select App menu filter (located at the top) then select All apps.
    Applications menu with Settings
  3. Select Privacy.
    Settings with Privacy
  4. Select Factory Data Reset.
    Factory data reset
  5. Select Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
    Reset phone
  6. Select Erase Everything.
    Note Allow up to 3 minutes for the factory data reset and reboot processes to complete.
    Erase Everything
  7. Refer to Initial Activation and Setup.
0 Likes
Re: Delete all data from Phone
weymouthbret
Member

Thank you for the help.

0 Likes