Software Release 4.5.596 enhances the response for several policies providing greater customization of the Exchange environment. These enhancements improve Enterprise capabilities and the level of encryption and Exchange Active Sync support is now more robust. Please use this FAQ for a best case practice for configuration.
This solution applies to Exchange 2007 and 2010 environments.
This document is directed to an IT Exchange Admin familiar with modifying the Exchange ActiveSync policy(s) that apply to customer mailbox(s).
When the phone is updated to the 4.5.596, the phone may experience a Provisioning Error with the Orange triangle on the status bar (Account Name provisioning error, Please contact server admin) and the Corp sync accounts are no longer communicating with the Exchange Server.
When setting up a new account on a Droid X with software update 4.5.596, the phone displays an error message: Error, The device cannot be provisioned on this server. Please contact the server's admin and the account never completes the set up.
When the Exchange Activesync policy setting is configured with "Allow non-provisional be devices" unchecked, make sure the Exchange Active Sync settings below are selected.
Advanced Tab in Exchange 2007:
Device Application Tab in Exchange 2010:
Those policies are not supported at this time and causing the provisioning problem.
Definitions of Allow Simple Password and Minimum Password Complex Characters:
Motorola Mobility Response on these issues:
Corp sync now downloads the calendar events only, no email, says certificate error
I am experiencing the same certificate error and it is not related to the device provisioning changes.
I have received this error on both Exchange 2007 and Exchange 2010 accounts.