Does Verizon give me new phone?

[sullivcf]

I have a DroidX, and it is a defect phone. Now it wont do anything at all. I want to know if Verizon will give me a free new phone, or if they will give me a discount on a new one. I want a new iphone, and Motorola doesnt make this model anymore.

Answers?

[rcschnoor]

No, Verizon will not give you a free new phone.

If the phone has no physical damage and you are within your 1yr manufacturers warranty, you could call CS and possibly get a refurbished phone.

If you have completed 20 months of your 2 yr contract, you would be able to purchase a discounted phone from Verizon which would include an iPhone as one of your choices.

[#3]

>Irrelevant comment deleted<

Message was edited by: Verizon Moderator

[japetty]

>Irrelevant comment deleted<

Message was edited by: Verizon Moderator

[vzw_customer_support]

Hello sullivcf
I'm saddened to hear your having issues with your Droid X. Let's get these issues addressed. While I can't provide you with a free new phone you do have some options. Do you have insurance on this device? What's happening with the device?

Here's a great link about our replacement policy: http://support.verizonwireless.com/information/cln_replacement.html?sayt=certified like new r*   

If the device is outside the manufacturer's warranty another option may be our certified pre owned devices. Learn all about them here: http://support.verizonwireless.com/information/cpo_replacement.html?sayt=certified pre own*

I hope this helps.

Thank you
JoeL_VZW

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