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Doesn't work at all

Cade2009
Newbie
‎02-26-2012 10:54 PM

Droid x

Home buttons (hard vbuttons) dont work anymore cant get back to home screen. ( no water damage at all) freezes, restarts itself. i have done a hard wipe 5 times since i got the phone. Touch part is fine. but cant get the buttons to work.

What do I do?

Thanks

Cadet2009

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Cody21
Master - Level 2
‎02-27-2012 08:11 AM

When you say you did a "hard wipe", I assume you mean a Factory Reset?  Did you allow your APPS to re-download automatically at the conclusion of the reset?  If so, have you tried booting into SAFE MODE, just to rule out an APP causing your problem?

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DaisyP_VZW
Verizon Employee
‎03-01-2012 11:43 AM

Thanks, Cody21, for your suggestions.

Hello Cade2009,

I know what an inconvenience it must be experiencing difficulties with your device. I've researched the issue you're experiencing and this is not a commonly reported issue. Please make sure you're performing a Hard Reset on your device. A hard reset will remove all data including the Google account, system data, application data, application settings and downloaded applications. If you're still experiencing issues after a hard reset feel free to DM me so I can further assist.

DaisyP_VZW    

Follow us on Twitter @VZWSupport

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