Correct Answer: Droid 2 Global - Cannot Hear Callers

jan7077 · ‎12-06-2010

Got my new D2G a few days ago and absolutely love it. But, there's a problem that has got me frustrated to no end. I can receive and make calls, but I cannot hear the person on the other end of the call. They can hear me loud and clear, but they sound like they're a million miles away ... the sound is very faint.

This is unacceptable. I've tried everything I know but cannot figure out what's wrong.

Any ideas?

ArnettH_VZW · ‎08-15-2011

Hello fellow community members,

Thank you for all the various feedback on this issue. I can assure you that all the feedback is taken into consideration as we work diligently to resolve the audio issues that everyone is experiencing. As stated by my co-worker, ChristinaB, this concern has been lifted up to the manufacturer, Motorola, for discussion on a solution. SInce the topic has so many entries, I would like to provide some troubleshooting steps so new posting from members don't have to look far for suggestions. They are as follows.

1. Check the device volume ( I know this sounds like common sense but sometimes we forget)

2. Identify what type of calls that the issue is happening on. (Inbound or outbound/ landline or cellular)

3. Remove any/all connected audio accessories

4. Turn off bluetooth and wi-fi when not in use.

5. Remove battery while device is powered on, wait 5-10 seconds, and re-apply the battery

6. Perform a factory reset. (I know this is the step that everybody DON"T want to do but it is very effective in resolving issues)

Just to share an experience with everyone, I had this issue with one of my phones & it turned out to be a bluetooth issue. Most of the newer bluetooth devices have an Auto-Pair mode. When you walk by a bluetooth that has Auto-Pair then the phone will try to pair on it's own if bluetooth is active. Even after the bluetooth device is out of range, the phone is still searching for the bluetooth device that walked by, thus creating the audio issue. I understand that this might not resolve everybody's issue but I wanted the community to be aware that such a situation happens more often then we acknowledge.

As you all may know, there are more community members than employees on this forum. Both myself and my co-workers will try to resolve this issue, one at a time, as time permits. If for any reason we are unable to contact you, via phone or private message, feel free to call our toll free number for assistance, 1-800-922-0204.

Thank you for your time and patience.

View solution in original post

jasnmar · ‎12-06-2010

Are you using a headset or just the phone?
Have you tried it on speaker phone?
You did turn up the volume, right?
(Sorry, but if we don't start with the obvious we can spend a lot of time on the wrong thing)

pool_shark · ‎12-06-2010

Sounds like your in-call volume isn't high enough. Make or receive a call and press the up volume button.

Pressing it when not on a call just turns up the ringer volume, during a call is raises the in-call volume.

jan7077 · ‎12-06-2010

Using just the phone, no headset.

The volume is all the way up.

The speaker phone isn't working either.

The bluetooth works in the car without any trouble.

jfranklin11 · ‎12-09-2010

I have had that problem also. It is very frustrating. The only way I could solve the issue was to power off and then back on. But this is not a solution to the problem. Please let us know if there is a solution or update that we need.

kcroucher · ‎12-09-2010

I just got mine today it worked great. But now I cant hear anything, and the speaker does not work. This is not good

TIMKUTZ · ‎12-11-2010

I just received mine with the same problem, took it to the Verizon store and all they did was take the battery out and back in and it works fine.

htg22686 · ‎01-10-2011

Had the same problem two times. Have to take battery out each time. No reason for or activity before this happened.

jasnmar · ‎01-11-2011

Just FYI, I've had this happen twice since performing a restore factory defaults on Friday. I'd never had it happen before that.
In both cases a power off fixed the problem, but it is frustrating to get a call and have to tell people that you have to reboot your phone and you'll call them back.
Jason

macy · ‎01-18-2011

Phone performance is very poor with the droid 2, Verizon denies the problem