Droid 2 Global Dialer Issues

vvmb
Newbie

I just recently recieved my Droid 2 Global... at first things were working fine. Then my dialer stopped working.

When you touch the button to open it, a blank screen will pop up, and then it will go back to the home screen.

 

 

How can I fix this?!

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1 Solution
AnthonyTa_VZW
Verizon Employee

vvmb,

 

Sorry you are having problems with accessing the dialer on your phone!  I would be happy to assist!

 

This happens, usually, when there are too many applications running in the background.  This would cause the applications to use up the devices RAM memory, resulting in pre-installed apps like the phone dialer not to work at times.  I would first try "stopping any running applications" in the Applications Settings menu.  Then I would "reset applications" that may be conflicting with the dialer.  I would reset the "Dialer" application as well.  As a last resort, you can perform a "Hard Reset" of your device to clean the device's onboard memory.  This will not erase any data that is stored on your SD Memory Card, however, you want to ensure your data is backed up prior to performing the reset.  Make sure you know your Google/Gmail login credentials, and if you use Backup Assistant, your Backup Assistant PIN.

 

Please post your results here to ensure other users experiencing the same issue can find a resolution.

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1 Reply
AnthonyTa_VZW
Verizon Employee

vvmb,

 

Sorry you are having problems with accessing the dialer on your phone!  I would be happy to assist!

 

This happens, usually, when there are too many applications running in the background.  This would cause the applications to use up the devices RAM memory, resulting in pre-installed apps like the phone dialer not to work at times.  I would first try "stopping any running applications" in the Applications Settings menu.  Then I would "reset applications" that may be conflicting with the dialer.  I would reset the "Dialer" application as well.  As a last resort, you can perform a "Hard Reset" of your device to clean the device's onboard memory.  This will not erase any data that is stored on your SD Memory Card, however, you want to ensure your data is backed up prior to performing the reset.  Make sure you know your Google/Gmail login credentials, and if you use Backup Assistant, your Backup Assistant PIN.

 

Please post your results here to ensure other users experiencing the same issue can find a resolution.

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