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Droid 2 Global - Heating up and draining battery

I've had my Droid 2 Global for a little over one year and have had very few issues with it. Overall I am pleased with the phone. For about the last two weeks the phone has been getting extremely hot in the area around the camera and the heat can also be felt on the left side of the keyboard. This doesn't happen all the time but will occur 2 or 3 times a day. I usually shut the phone down and restart it and some time this helps. I usually can go a full day on one battery charge but since it started heating up I have to recharge the battery 2 or 3 times a day.

Anyone having any similar issues? I have the warrently plan and will be taking the phone by a store very soon. Thanks in advance for any info.

Comments

Threemoons

Me too. Tried putting a new battery in, no help.

ArnettH_VZW

Hello dennis0092,

Overheating is one of the many issues that can originate from a variety of actions on a device. In order to get a better understanding of the issue, I have a few questions to ask about the device and it's usage.

What city and state are you in?
Do you have any apps on the device that regulate battery life or signal issues?
Are you having signal fluctuations?
What software version do you have on the device?
Are you using the original battery and charger?

As a best practice, it is recommended to replace the battery after owning it longer than a year. Since batteries are a deteriorating accessory, it's performance will not be as consistent as it was in its younger months. Although there are exceptions to this practice, I would encourage it in your case.

If you are having signal issues then this may be the culprit. A battery's charge will not last as long when a device is struggling to keep a signal. This could be device related or network related. Once you provide the information to the questions posted above, this will help filter down what is the root cause of the device overheating. I'm looking forward to hearing from you.

Thank you...

ArnettH_VZW

dennis0092

ArnettH_VZW,

I'm in the Orlando, FL area and don't have any issues with signal fluctuations. I typically have excellent signal strength. I don't have any apps that regulate battery life or signal issues. I do have an app killer that stops the unwanted apps from running in the background. I'm running Android 2.3.3. Yes, original battery and charger; although I do have a secondary charger at work and a car charger as well (all verizon products).

I'm not sure if the heat is being generated from the processor board, antenna, or a combination of both. The phone always has gotten warm when I looking things up on the web for extended lengths of time but has never gotten this hot or drained the battery so quickly. To me the real problem is occuring when I stop using the phone for web access (whether looking things up on google, accessing facebook, etc.) and the phone doesn't appear to stop processing or radiating. The phone continues to heat up and while it is basically sleeping.

I've looked at the battery usage screen and reviewed the battery usage graph. At it worst times, the signal is good, the phone is not awake, screen is not on but there is a continuous drain/discharge of the battery and the phone is extremely hot. I can power cycle the phone and sometime this will help. This is not an everyday occurence either, sometimes it happens and sometime not.

Thanks,

Dennis

bklyngirly

I am having the same problem, just suddenly in the last week or so, the battery barely lasts three hours and I am not doing anything at all. I was enjoying the phone and now it's annoying. I just got a new battery today and I do not think it has helped. I have had it charging on my pc since midday in the office and it is 5pm and only up to 50%. That doesn't make sense. I am in NYC and have no signal issues, no stray apps running, no data usage issues.

The other strange thing is it keeps getting hung up, when I am typing a reply to an email suddenly it just freezes for a bit then shuts down the message entirely without sending. There will be a message in drafts but it is completely empty.

This has been an exercise in frustration, I hope someone at Verizon will admit there is a problem and better yet come up with a solution...

bklyngirly

so I unplugged the phone, packed my bag, took a look at the phone again and it's in the red. this is ridiculous!!! something is defective.

TamaraH_VZW

Hello everyone!

A battery that is overheating certainly isn't good.

It is normal for the battery to get warm while charging, playing games, browsing websites etc.

It is not normal for the battery to get excessively hot as this can cause injury, swelling or even explosion of the battery.

For this reason, we as that you take any overheating batteries/devices to one of our corporate stores along with any chargers that you use. (batteries, car charger, travel charger or desktop charger/stand)

Either the phone, battery and/or charger will need to be replaced.

Thanks for taking the time to post on our forum!

Tamara H.

stresserika

Hi, I am having problems with my phone also over several months. At first the touch screen would not take any input texts or the keyboard until I changed it to the swype key method which worked fine until today. I know that the phone gets warm after playing certain games or when you are using it or sometimes while on the charger etc. But what was unusual was that the battery would drain with in 1 hour of it being unplugged and with me not using it. I even went to the manage app section to see what all apps are running and I changed the battery saving method to sync less etc. Then I would charge it again. Then I noticed while it is not charging and not doing anything, the phone would start to get hot but when I put it on the charger,it cools down (which to me seems backward). As soon as it is unplugged, it gets hot very quickly and the battery goes down in an hour again but if I am using the phone off the charger, it takes longer for the battery to drain than if I just left it alone. Again I used it like that and just continuously kept it on the charger so it wont over heat. But today, even with it being on the charger, it is continuously hot and not charging. Its been on the charger for about 5 hours and only charged about 10% so i just took out the battery. Even though the battery is hot, it feels even hotter under the top part where the camera is located so I don't know if the battery is the problem or the phone. I don't think it's the charger as I used more than one charger and it's the same thing. My friend has a phone that uses the same charger and my charger charges her phone fine. Now I can't even text or anything as now the swype method or touch screen or keyboard is working. Can you render any help? Thanks.

ohioscanner

I have a Droid 3 and it also has been overheating and the battery draining in 3 hours whether I use it or not. I went to the Verizon store and they replaced the battery but it didn't fix it. I have it set for energy saving and they even checked it and said the settings I had it on were good. I am going to have to call and complain again and maybe get a new phone. Does anybody know if I will lose any data if I change phones?

NanaKimmyG

I've got a DROID 2 also and it just started doing this, for no apparent reason. I really don't want to put any money in the phone because my contract is up soon and I have to intention of renewing. It's insured, so I guess we will see what happens when I go into the store later this week.

syzygymfl

I have the same issue- just recently phone I've had for almost two years drains in half a day when it used to be good foir days- i don;t call anyone, i occasionally text and only use it for e-mail when i'm not need my ipad. I do occasionally use it for mapps (which gets very hot) and some browsing, but even on days when I don;t use it at all it gets drained. Was thinking of replacing the battery so appreciate you posting that replacing the battery doesn't seem to help.

jimfath

I have the EXACT same issue on my wife's droid 2. We both have the same Droid 2 phone and mine has no issues whatsoever. I exchanged the battery from the phones to eliminate it as a culprit. My battery performed exactly the same. I'm assuming there might be a software issue. My wife has been updating the OS when prompted and I have not. In fact I rooted my phone and removed all the bloatware (amazon, navigator, etc) so I wasn't able to update it. I'm guessing there is something running that in the background that is consuming battery. Might require a factory reset. Back up all your files on your phone.

Pdutton

Yes, this has been happening to me, too! I've had my Droid 2 for about a year and a half, but just in the past two weeks or so my battery has been getting hot and goes from full to about 15% in about an hour or two. It's not the battery, as I have an almost new spare battery that this happens with as well.

When I look at my battery usage stats, it says that the Android OS is using about 70-80% of the battery, so I'm convinced this is a software issue. But what to do about it?

Verizon_Support

@Pdutton

I know how inconvenient it is to have to charge your phone constantly and I feel your pain. But don’t worry because I’m here to help!

Has your usage changed since you notice the change in battery life? Have you downloaded any new apps recently that may be causing the issue? Have you made sure you don’t have any running apps in the background that are not in use?

You can also change some of the settings on your device to help extend the battery life. Visit http://bit.ly/R62MeQ for tips on how to extend the battery life of your Droid 2.

Keep me posted if you need further assistance.

John B

Follow us on Twitter @VZWSupport

KrangTehBrain

I cannot stand living life in fear of not being able to make it to a charger before my battery dies! IF I’m lucky, keep it on top of a cool vent, NOT look at the screen, not make a phone call, not get a txt/email, it may last 2hours, IF THAT! I have had my junky Droid2Global for almost 2years, and I’ve been miffed (trying to be as polite as possible) about the phone since the day I got it. I wasn’t allowed to return it, due to the promo they were running, but the phone didn’t last more than 3hours the DAY I got it from the Corporate Store! I charged it that night, and the next morning pulled it off the charger; it wasn’t even being used AT ALL, and the phone died after 2.5hrs. After about a year of owning the phone, the phone started heating up, enough that I couldn’t hold it in my pocket, let alone up to my face.

If you buy a phone, and the day after you take it home, the phone stays charged for less than 6hours, maybe I should have complained, and made them take it back. Next Cell I get….I’m definitely going to scrutinize its performance/battery if its less than expected, I’m throwing it back!

traveler62

@VZWSupport and @Pdutton...

I just started experiencing this issue, as well. I've had a Motorola Droid 2 Global for about 18 months. The battery would consistently go about 6-8 hours on a full charge before it would reach ~20-40% left, and I would plug in 2x per day (with nighttime power save mode, I didn't need to charge overnight). Up through 3 days ago, this didn't vary much.

Two days ago, the phone lasted 3 hours on a full charge and I noticed that the back of the phone was much warmer than usual. Over these past few days, the battery reaches full charge in the same amount of time as before (~1 hour or so of charging to reach 100%), but it drains down to 10% and emits a "connect to charger" warning after about 3 hours or so (much less than half the time that it was lasting just 3 days ago), and the back of the phone is consistently hot to the touch. My usage patterns haven't changed and I uninstalled 3 applications that I had added over the last month with no change in the battery drain rate. I also looked in the usage stats and found that Android OS was responsible for ~90% of the usage, with no other single app accounting for more than 3%. Additionally, I noticed that, when plugged in, the phone is cooler, but when running on battery, it does heat up quite a bit. I realize that batteries will deteriorate over time, but it seems incredible that the performance would drop 50% or more practically overnight. Extremely weird that this just started a few days ago and to hear others reporting the same kinds of anomalies. I was thinking to just get a new battery, but that doesn't seem to have helped others on this track.

I use Advanced Task Killer and always kill all applications (except ATK and DLNA) whenever I finish using an app or put my phone into sleep mode. Never play games on it, just use it for voice calls, text messaging, email, and occasional social media. Motorola Droid 2 Global, build number 4.5.1_57_D2GA-59, running Android 2.3.4. No changes to my usage patterns in that time, in fact, I've actually been using it less this week because the phone can't seem to hold a charge now and I don't stay tethered to a power source all the time.

Did your issue get resolved, @Pdutton, or has anyone else been able to recover to normalcy after having Droid 2 Global go through this?

EvaNiew

I am in the exact same situation as traveler62. My phone is 19 months old and has been having the same extreme heat/battery drain problem for the last 3 weeks at random moments. I don't use my phone at all during the day during the week and have few apps and haven't added any in probably 16 months. I have the Advanced Task Killer and have been at the Verizon store numerous times over the past year to figure out why my battery was suddenly not holding it's charge. They'd make a few changes and I'd be back to only having to charge it once each morning by which time it would still have 70% battery life left. Never had the heating up problem before. That started in the last few weeks and it drains suddenly down to 5% and tells me to connect the charger. This is totally stressing me out!

Why hasn't anyone from Verizon replied to feedback on this issue in any sort of constructive manner? This last post from traveler62 went up on Oct. 2 and no one from Verizon has replied since Sept. 1!! How do you call this customer service??

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