Droid 2 Global Massive Signal Fluctuations and unreliable data speeds

[ben7337]

I've had my Droid 2 Global since January now, and have been using it in Burlington, VT where I go to school since the middle of January, and speeds have been a bit slow, but technically within verizon's average speed estimates of 600-1400kbps on average. However The weekend before last my phone started getting really good signal consistently, always 4 bars, and 1200-2400kbps down nonstop day and night all weekend, which was honestly what I was expecting from Verizon all the time anyway given that my signal strength was always stronger than -70dbm where I was, and so I was happy. However Monday came and the signal became terrible again, ping went up to 500-1300ms, speeds were well below 600kbps all the time, and though speeds improved over the week, they never really reached what I would call normal until the weekend. But around that time my phone started jumping from G to 1x a bit and last night around 4 the phone freaked out, switched G and 1x constantly, couldn't use the market or speedtest or anything. I did a factory reset in the morning since the problem was still there, but then the phone refused to activate, and when I set it to "home only" mode for roaming it found no signal. Eventually when I was on the phone with Verizon support the phone activated, and G seems to be working okay now, but I still have jumpy signal, within my one dorm room, even if the phone is sitting in one spot next to me, it will happily jump from 4 bars to 3 to 1 to 3 to 2 to 1 to 3, all within a minute or 2. As a result speedtests show highly unstable download speeds. I am wondering if Verizon has a way to determine if it is my phone that is having issues or if it is the network up here. I get great signal when I go closer to the tower and don't usually have problems there, though speed can still be super slow sometimes.

Sorry for the rant, just wanted to explain what's kind of been going on and get some feedback, some people are saying it's my phone, some the network, and the only ideas I've gotten are to go right below the tower and see if I have issues there, but if I don't, then either there is interference between my dorm and the network, or there is something wrong with the phone, but if the network is the problem then I wonder why sometime signal is stable, such as the weekend before last. Anyway thanks for any help anyone can offer.

[ChaunceyM_VZW · Accepted solution]

I'm sorry to learn about the problems encountered with your signal. This is an issue that may require a Network Engineer to determine the cause. I will send you a PM please reply with your wireless number and the best time to contact you. I will call and address your concerns. 

ChaunceyM_VZWSupprt

Follow us on twitter @VZWSupport 

[silver6055]

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ben7337 wrote:

I've had my Droid 2 Global since January now, and have been using it in Burlington, VT where I go to school since the middle of January, and speeds have been a bit slow, but technically within verizon's average speed estimates of 600-1400kbps on average. But around that time my phone started jumping from G to 1x a bit and last night around 4 the phone freaked out, switched G and 1x constantly,

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Just to confirm, when you say switching "G and 1X", you mean "3G and 1X"? 

If it is actually saying "G", that means that you are picking up a GPRS signal from a GSM carrier, which would be very slow.  Unless you have had a major ToS violation (DroidBandUnlock), you shouldn't be picking up US GSM, so this would have to be a weak signal from Canada....