Droid 2 Global Reboots & Blank Screen issues

This is my second Droid 2 Global. The first one was replaced within the 30 day purchase period due to a battery charging issue. Verizon tried replacing the battery (that gave an 1 hour a day more), tried extended battery, no change, could only get 5-6 hours life a day even with the extended batter. Replaced the phone a week ago with 2nd one, brand new, and now have several issues except the battery. The battery life is great, get a full day, 7 AM - midnight, and rarely goes less than 30%. But, new issue developed:

1. Screen will just go blank at random times, and cannot get the screen display to work without pulling the battery. Even hitting the off button on the top, it will not turn off or restart. A call can come in, if I guess where to hit on the screen, I can answer it or with my bluetooth headset.

2. Frequent reboots, but short ones, not the full on one. Today as an example it rebooted 5 times, every 1-2 hours. It will do it in the middle of a call, ending the call, or even when it is just sitting idle. Another time, I was starting to dial a number, or look up a contact, and boom, reboot.

A couple of notes,

1. the first Global 2 did not do that, just had a charging issue with the phone. But the apps were exactly the same. Yes, it would do a reboot, but a full one randomly once a week or so, but not every other hour.

2. I am not new to Droid, I also have an original one purchased over a year ago, same apps. I just replaced it 30 days ago or so. It rarely rebooted. I just replaced it because it was too slow in response and the battery was starting to age.

3. Been removing Apps that I have been running successfully for over a year thinking one of the updates started this, but I am running out of possibilities.

Any suggestions other than a full factory reset. That just does not make sense I would have to do that since the phone is only 7 days old, and it has been doing this since its birth.

Accepted answers

ChristinaB_VZW

I understand your frustration in this matter. I suggest completing a master reset of the device. Please back up the phone's information on your PC before the reset, since you will lose the data and the phone will be restored to factory settings. I have included the steps for the master reset below.

Turn off the phone
Power on phone while pressing "X" key on qwerty keypad - release "X" and power key after you see Motorola batwings.
You should now see an "!" in a triangle with Android guy
Press the "Search" key on qwerty keypad to enter factory menu, this will unhide the menu and show the following options
1. Reboot system Now
2. Apply sdcard:update.zip
3. Wipe Data/Factory Reset
4. Wipe Cache Partition
Use Vol Up / Vol down to navigate to "wipe data/factory reset" and then use Camera side key or Menu key to select "wipe data/factory reset"
Use Vol Up / Vol down to navigate to "Yes delete all user data" and then use Camera key to select "Yes - delete all user data"

Wait for operation to complete (maybe 1 minute or so) and then press camera key to select "reboot system now"

If you have any additional issues, please let us know.

Thank you and have a great day!

All comments

angel258

I began to have reboot issues as well a few days after I downloaded the last update to my phone. I have also downloaded a few apps but had downloaded some prior to the update and had no issues with rebooting. I posted a similar question on the board trying to determine why this is occurring as well. It's odd and as you stated can occur at any moment but it isn't quite annoying to me since it doesn't occur everyday. I performed a roaming update to the phone and I thought that had fixed the issue until last night when I had gone at least 2 days without a reboot and suddenly I touched the phone to unlock it while charging and it rebooted.

I hope someone can pinpoint this issue.

jasnmar

Mine tends not to reboot, but to simply shutdown every so often (D2 not global). It did it last night as I was reading an email. Not touching the screen or any buttons, just reading and bloop. Off. It only happens to me every couple days or so, which makes it really hard to come up with steps to reproduce.

To the OP. If your getting this every hour or so, have you tried booting into "safe mode" to see if it's a 3rd party app causing the issue?

jason

ncbiz

I have all of the same issues. The phone reboots, screen blanks in the middle of using, battery is only good for a few hours, tops, even when fully charged. This is by far the worst phone that I have ever owned. We have two of them, both with the same, or similar problems. From reading up on them, it sounds like everyone is having about the same luck. I can't believe that Motorola released this thing to the public.

xxtncxx

My D2G has started acting like it is possessed, don't know what
the hell it is but apparently it has happened to a bunch of people, don't know
y it started, or how to fix it, if it's a bad screen digitizer I would love to
know because I would just buy a new one and change it, but I have a feeling it's
another type of hardware issue. I had insurance on my old phone but I don't
think it will carry over to this one because I did not buy it from Verizon, so
now I am going to be stuck with a $400 paper weight. If anyone has any info you
could add that would be great.

ChristinaB_VZW

Turn off the phone
Power on phone while pressing "X" key on qwerty keypad - release "X" and power key after you see Motorola batwings.
You should now see an "!" in a triangle with Android guy
Press the "Search" key on qwerty keypad to enter factory menu, this will unhide the menu and show the following options
1. Reboot system Now
2. Apply sdcard:update.zip
3. Wipe Data/Factory Reset
4. Wipe Cache Partition
Use Vol Up / Vol down to navigate to "wipe data/factory reset" and then use Camera side key or Menu key to select "wipe data/factory reset"
Use Vol Up / Vol down to navigate to "Yes delete all user data" and then use Camera key to select "Yes - delete all user data"

Wait for operation to complete (maybe 1 minute or so) and then press camera key to select "reboot system now"

If you have any additional issues, please let us know.

Thank you and have a great day!

kipp

I have tried the factory data reset and it has not helped my phone. I am still having the reboot issue, 1-3 times per day although not every day. It will happen when I go to answer a call, text, or email or just go to unlock it. My phone is less than a year old and has no damage so I am not sure of the problem.

xxtncxx

same here tried factory reset, didnt help, this is beyond frustrating

ChristinaB_VZW

Hi Kipp,

I understand the urgency of this issue. I will be sending you a private message in order to assist you further. Thank you!

golfkid56

Hello, I have had the same issue(s). I returned my first phone within 30 days and have been living with these issues with my second phone. I work in the support field and am tired when I call and they say factory restore my phone. This works for about 45 minutes and take about 45 minutes to perform.

I have the following issues too...

restarts 3-5 times per day when unlocking

speaker volume is low

Black screen when phone is ringing

slow...

When playing music from SD card ALL songs stop 1 minute in

HELP!!! I love Droid, but this is making life hard when you work from your phone....

Thank You,

Sad Guy :smileysad:

Kdbell1989

I am having the same issues with my phone! Random resets, frozen screens, and blank screens... among other problems! Has anyone had any success in correcting the problem? This is SO frustrating!

deity6

I have tried everything list in the forms and still have the issue. I have done the factory resetm, soft reset. The rebooting issue got worse with the update that just came out. My phone has rebooted 7 time in two hours. Before the update is was only once or twice a day now about every 20 to 30 minutes.

Lisa21222

OK, I backed up what I could, reformatted my SD card, and tried to reboot, while holding the X key on the slide-out keyboard. I see the "batwing" (Motorola logo) and release the X and as stated, a triangle with the droid character and an exclamation point appears. I press the key with the image of a spyglass (assuming this is search) and nothing happens at all.

I can reboot back into the same old setup I had before (but with a formatted SD card) but have no idea how to unhide to the "factory menu."

My phone reboots several times a day. I hear a tone indicating I have received a message and when I slide open the phone, there is either no unlock bar at all and it immediately reboots, or there is an unlock bar, I run my finger over it, and then it reboots. When it comes back, I may or may not have a new message.

Please help! This is my second Droid phone. The first just kept turning itself off automatically. That was before the newest system upgrade though.

Nicemeeny

I am also having the blank or frozen screen issues followed by a reset, or a reset happening seemingly out of no where. I have tried hard and soft reboots but to no avail. THis has been happening on and off for 6 months or so but seems to be happening more frequently as of late.

The post says solved but there seem to be many people that resets are not solving the issue for.

chibirin5

When are you going to fix this? Ever since the last update my phone randomly freezes and restarts. And no i am not going to do that stupid reset thing because i just had my phone replaced because of a different issue. So since my phone is like what 3 or less months old it shouldn't be doing this. It was working fine until the update and i know its not just my phone because my sisters phone started doing the same thing after the stupid update. It would be nice to have a phone that doesn't shut off on me randomly. It also would be nice if you guys would i don't know fix the problem? Maybe give us another update that isn't glitchy instead of telling us to do all these stupid things to fix a problem that obviously is connected to a update that wasn't tested enough.

yes this problem isn't solved!

hodgesjn

This is my 4th Droid 2 Global.. all with similar issues. Now all of a sudden the screen looks like "snow" on a television. There is NO way to do a hard reset when you CANT see the screen. A month ago I was working w/ a customer service rep and they agreed to replace my phone w/ a new one if I paid for the door and battery. However it was near quitting time so the rep said she'd call me back... NEVER did and she NEVER documented it so they have been refusing me this service since. How would you like me to fix my phone now, huh? I can't see the screen to reset, I've taken the battery out, rebooted... everything you SHOULD do. At this point I'm requesting, yet again, a NEW phone, not this "certified preowned" crap I keep getting, and NO I don't think I should pay for it unless there is an agreement to allow me to upgrade early to the iphone 4 (my upgrade is in Sept '12). The rep even told me the Motorola's were crap and a sales person should have talked me out of it!

Very disappointed in Verizon. I use to speak so highly of the company from many years of great service... well the cell service is great but the customer service has steadily dropped over the years...

Verizon_Support

hodgesjn,

Hi there! I'm sorry for any negative experience with our teams and the device! I would be happy to review the warranty for options to address your concerns. Please send me (AdamE_VZW) a direct message for further assistance.

Thank you!

AdamE_VZW

Follow us on Twitter @VZWSupport

ahr

My screen all of a sudden went black yesterday. I took out the battery and tried to reboot.

It clearly does, judging by the sounds and vibrations, but I can't see what it does and can't use it.

I tried the reset, but that doesn't do any good, either: I still can't see what's on the screen.

Is there a fix that I can actually use?

I happen to be in China, so I need the phone, but getting a new one isn't an option.

ahr

Mysteriously, the D2G decided to start working again. It spontaneously started, with a working screen (but not accepting any inputs). After a few more cold reboots, it all works again.

chooch2035

I am due for an upgrade sept 7 and today my phone stopped working. It is currently frozen on the red motorola letter M screen...really?

amygirllee

I just encountered the same thing today. I actually have two batteries because of the poor life, so instead of turning it it off, I just swap out batteries.

Anyway, it froze (as it normally does) and so I decided since I was low on batt anyway, I'd swap out batteries. Little did I know it would never show a screen again. I can see the battery low notification light blink, I can see the home keys light up, I can hear the volume change when I adjust the side buttons, and I can even "unlock" the phone when sliding in it in the usual place; I just can't see the screen.

Please help, Verizon Wireless. Every time I go to your Ames, IA store with a problem they shrug their shoulders and try to get me to sign a new contract.

B33

Amy When you pulled the Batteries Did you or have Done a Soft Reset) when you pulled the Battery Take the Power Button and Hold it in for about 20 to 30 Sec. then re-install the Battery Charge it for a While then Try power it Up and see if it Clears the the Issue..

Verizon_Support

We're here for you amygirlee!

I am very sorry about the poor service at one of our stores! I can assure you that we will turn things around right here. I am sorry about the delay in response, however, this is a peer-to-peer forum. I wanted to ask for an update and see if you were still in need of some assistance. If so, please let us know, or you can contact *611 to get in touch with customer service immediately. Also, in terms of your device not booting up, had you tried to plug it into any other power source (wall vs. USB or car)? Were you able to get any response if you pressed and held the power and volume down buttons for about 20 seconds? What if you tried the other battery back in the phone? Any luck? Please update us. We're always here to help!

MichelleG_VZW

Please follow us on Twitter @vzwsupport