Droid 2 Global help

[mcclary317]

I have had both the original Droid and now the Droid 2 Global.  I have had so many problems with the Droid 2 Global phone.  I don't know what to do with it besides throw it out and go to a different company looking for an actual decent phone.  Some of the problems I currently have or have had with this phone:

*Shuts off randomly, several times a day.

*Screen goes nuts, like having a severe seizure and then will have to turn it off to stop it.

*Screen goes crazy and will act like I've touched an app or start dialing random numbers, has even done it with texts.

*Battery life is horrible.

*Most apps freeze and if I'm lucky, I won't have to take the battery out to restart the phone.

*I can't get the screen to turn on (even if the phone is on)  unless I hold down the button on the top for atleast a minute.

If anyone has had similar issues to these, and knows of solutions I would greatly appreciate it.  I'm not talking about getting a refurbished phone either, that definitely won't solve my problems.  The refurbished phone will last a week and something will go wrong with it.

I'm so fed up with dealing with this phone I just want to throw it out the window.

Thanks.

[Navatia]

i think there is a strong misconception about the "refurbished" phones. Rather recently i called up and got a "refurbished" device and it came to be looking BRAND NEW, if someone told me that this phone was brand new i wouldnt have for ONE second have believed other wise!

[silver6055]

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mcclary317 wrote:

I have had both the original Droid and now the Droid 2 Global.  I have had so many problems with the Droid 2 Global phone.  I don't know what to do with it besides throw it out and go to a different company looking for an actual decent phone.  Some of the problems I currently have or have had with this phone:

*Shuts off randomly, several times a day.

*Screen goes nuts, like having a severe seizure and then will have to turn it off to stop it.

*Screen goes crazy and will act like I've touched an app or start dialing random numbers, has even is done it with texts.

*Battery life is horrible.

*Most apps freeze and if I'm lucky, I won't have to take the battery out to restart the phone.

*I can't get the screen to turn on (even if the phone is on)  unless I hold down the button on the top for atleast a minute.

If anyone has had similar issues to these, and knows of solutions I would greatly appreciate it.  I'm not talking about getting a refurbished phone either, that definitely won't solve my problems.  The refurbished phone will last a week and something will go wrong with it.

I'm so fed up with dealing with this phone I just want to throw it out the window.

Thanks.

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Well, it really sounds like your particular phone is defective and, as the other poster said, it IS probably worth getting a refurbished one.  My first refurbished did have a problem, but the second one has worked fine for 9 months so far.

Are you running Gingerbread or Froyo?  Many of us (but not all, see the comments here!) found GB makes the phone much better.

[lilylachien]

Same problem here. Problems started after the warranty ran out.  I do not remember Verizon offering an extended warranty - I didn't purchase one.  As a result, there is nothing Verizon can do. It is infuriating.  They did suggest an insurance claim but my understanding is that insurance does not cover latent defects in the phone

[#5]

Mcclary317, thank you for sharing your concerns about your device. I agree, these issues sound very frustrating. I am not showing what troubleshooting steps you have tried, but since some of these issues are not common issues it could be some applications causing the issue. I would first recommend putting the phone in safe mode. This disables all third party applications, so if the problems stop happening in safe mode, it may be an application causing the issue. If still occurring in safe mode, I would suggest a hard reset. 

We have seen some reports of the device power cycling since Gingerbread. Our product team is working with Motorola on a fix and expect to resolve in the next software release. Also, here are some tips to extend the battery life on your phone.