How do I unlock my phone if my touchscreen doesn't work? i was told you could do it by using the keyboard? Please help I need my phone!!
Hi ady1982,
I apologize for the delay and I am hopeful that your issues has been resolved since the original date of your post! If not, I can happily assist you. Has your phone been exposed to any physical or water damage? Try removing your battery for 30 seconds. I look forward to hearing from you soon.
Thanks for your involvement in our community forums,
AyaniB_VZW
Follow us on Twitter @VZWSupport
Start a new topic or ask questions in the open forum.
