Droid 2 Touchscreen issues

[kiranmarathe]

I think this is one of the common problems of Droid 2.

My Droid is having problems with its touchscreen. when i unlock screen to access phone, it seems to send 'taps' on the screen. yesterday it opened android market and went on clicking on some music album. fortunately it did not 'buy' anything. but since then i am not able to use my phone at all.

if I rotate the screen horizontal then still i can see that it is sending 'tap' signal on some specific spots all the time.

is there anyway we can stop it? can this be repaired?

[#2]

Hi kiranmarathe:

It sounds like you are having some hardware difficulty on your Droid 2. You may have tried this, but if you haven't, please pull out the battery for 30 seconds or so.Place it back in, and power it on. If you have a case on the phone, please remove it and clean the screen with a damp cloth or paper towel. If the issues are still present, feel free to DM me or call 866-406-5154 (Warranty Center).  We'll need to look at replacement options if this is a hardware problem.

Best of luck,

MikeS_VZW

Follow us on Twitter @VZWSupport

[kiranmarathe]

Have already tried removing batteries and also cleaning up screen. did not work.

[ampwinter]

What would be the replacement options?  My Droid 2 is having the same problem.  The menu button at the bottom quit working.  The touchscreen will just push buttons on it's own.  It will open my text and text people and will call people.  Sometimes the home button will not work.  I have done a factory reset 3 times.  I can not afford to upgrade at this point.  Please help.  It is a Droid 2 android version 2.3.4, system version 4.5.621.A955.Verizon.en.US

Thank you,

Amanda

[DrOid2]

Yep, my Droid 2 running GB 2.3.3 is experiencing the same problem. It is intermittent. At times it works fine, then all of a sudden it starts tapping on things all by itself. I have also had a problem where it will not respond to my touches, and occasionally will work everywhere except for the menu "button". Battery pulls, and cleaning the screen hasn't helped me either. (Which leads to another thought...how do you do a battery pull on the Droid RAZR(s) or Droid 4 with fixed batteries?)

[ChristinaB_VZW]

Hi DrOid2,

I'd love to assist you with the issues regarding your Droid 2. I know how detremental it is to have a working keyboard and touch screen!

Were you able to follow the steps supplied by myboysonly2002 as a fix? If so, what were the results?

You also have the option to download a keyboard application from the Android Market, to see if that resolves this for you.

Please try these troubleshooting steps and post back so we know your issues have been addressed and resolved.

Thanks and have a good day,

Christina B

VZW Support

Follow us on Twitter @VZWSupport

[smittah]

I did resolve the issues with the touchscreen successfully.  The combination of killing the Facebook app, and removing the battery for 30 seconds seem to make everything go back to normal.  I did attempt to use the Facebook app today, just to give the app the benefit of the doubt, and left its process in the back ground.  Moments later the touch screen started having hangups and issues again.  So I could only assume that there is an issue with the facebook app and the touchscreen process.

[myboysonly2002]

I don't know if the problem that you are having is the same issue that I run into every now and then.  However, I sometimes have trouble with the touch screen and the keyboard.  I was helped by Verizon to fix my problem so you can try it with yours too just to see if it helps.  Tap your menu button, manage apps, hit the ALL tab.  Scroll all the way down to "Multi-touch keyboard" and tap on it.  Tap on "force stop" then "ok". Then tap "clear data" then "ok".  Then tap on your home screen, try using your touch screen.

Like I said, I don't know if it will help you, but I do that every couple of weeks to avoid any problems.  Good luck, I hope you find a solution!

[smittah]

I am having the same problems as everyone else.  This started sometime early February, it would intermittently act up and then happen all the time.  I work in the tech field, so I approach these things on a troubleshooting matter.  Anytime my phone goes crazy, I hit the sleep button and wake it up with the slide.  The phone will work fine for 10 seconds or so.  I will skip most of the troubleshooting and get to my 1st semi-solution.  I found I had my Facebook app running all the time and it was causing this problem to be very chronic.  Once I killed off the program the phone would work perfectly fine.  But the touchscreen would have issues every once in a while, it doesn't so much act on its own, but it will stop responding for 10 - 20 seconds.  I have to put the phone to sleep and slide it awake.

I am seriously thinking that there was some kind of update that is causing this issue.  I will try to wipe the cache information from the touchscreen app.  But I am curious if anyone else having these issues would try to kill the Facebook process and try not to use it for a while.

Thanks 

[blmorrissey]

I found that my phone started doing same (see my post below), I noticed it when Facebook when to the Timeline - that's when my phone started having trouble - but why have a smartphone, if you can't use the apps?  I want/need the apps to work.

[bluebird34484]

I am also having touchscreen problems problems and I do not have the facebook app.  My phone is almost completely unusable.  It registers taps constantly.  It calls people on it's own.  It sends messages.  Just random stuff from random taps.  I took it in to my Verizon store and they did a factory reset.  That did not help at all.  I've had my phone for 18 months and the local store said to do an insurance claim.  That's it.  I've had verizon since it was Bell Atlantic Mobile.  This is my first phone to not make it to the end of my contract.  I'm really disappointed. 

[booskin]

Having same issues for the second time with this phone and it's being replaced once again.  But now with a an LG Enlighten????  LOVE the Droid 2, but it phone just starts to fry out after about 6 months for me.  My boyfriend and I got our first Droid 2 phones at the same time...he went through 3(same issues, but quicker) and the Droid2 Global he has now is still good, but I'm not holding my breathe for the end of our contract.  Great phone, just disappointed. Again!

[amchrza]

I am having the same problems with my Droid 2 Global essentially pushing its own buttons on the touch screen. After spending the last three hours in a Verizon store and on the phone with the so-called technical support, I am furious. I have been paying insurance on my phone since I bought it only to have someone with technical support (who was incredibly rude) tell me that I cannot file an insurance claim and the only way for me to get a new phone is to down-grade and still pay $179 for a used phone.. now I have been forced to do a master reset on my phone and even though all of my contacts were backed up to the "backup assistant" its giving me an error message saying that my phone cannot connect. As a very loyal Verizon customer for the past 6 years, my family now has 5 lines with Verizon, and I have been paying insurance for at least 4 years. I am about ready to leave for another cell phone provider, unless this situation is rectified.

[Animal827]

I have also not been happy with the way Verizon customer service or technical support have handled my recent concerns. I have the full coverage (warranty and insurance). If you have the warranty, you should be able to get a replacement phone if they cannot troubleshoot your phone. I had to fight with a customer service representative about this point, who was trying to force me to file a claim and still pay a deductible. My contract ends in September, and I am leaving Verizon for Sprint since Verizon will no longer honor my discounts, upgrade, or grandfathered unlimited data plan. FYI, Sprint may not be as large as Verizon, but there unlimited data plan is at least $10 cheaper per month, and if you leave in near a urban city (NY, LA, Houston, Dallas, Miami, etc.) you will never notice the coverage difference. They also do not have LTE, but they have their "3.5", with LTE coming down the pipe on the next year. Good luck!

[blmorrissey]

I'm having the same problem - plus other problem.  I noticed my Droid 2 start acting up after the Facebook Timeline launch (maybe coincidence? maybe not??)  I have had to remove the battery several times to reboot because the screens or buttons would work.  I opened in "Safe Mode", but now have limited access to my apps (which is why I got a smartphone in the first place).    Another problem is my keyboard - when I'm texting or emailing and I type a period . It locks up and opens my browser.  When I close my browser, I notice that other apps are opened too (phone keypad, contact list, google). It's frustrating that I'm paying for a smartphone and can't even use it as such with complications.

Any ideas to fix - would love to hear!  I've clear cache, taken off memorized words, etc.  Again, why have a nice phone is you can't use the features?

[l71spidey]

Yeah my wife is on her third Droid 2, and every single one of them has given her issues. We have even taken the battery out for periods at a time and it doesn't solve anything. I don't know why Verizon just does not admit that they are some major issues with this phone. We are going to take it back this weekend and all I know is she better get a new phone.

[goldy97]

On my 2nd DROID 2.. The screen keeps going OUT. This is the sorriest phone, I have ever had of Motorola. I will NOT get another. Verizon doesn't care, they just wan u to BUY another phone.