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Droid 2 corporate sync of email not working

Phone was working fine and now the corporate sync is not working properly. Have uninstalled, rebooted and reinstalled. Only the calendar and contacts are syncing and in some instances the contacts are syncing more than once. Please help as this is crazy and turning this expensive phone into a worthless piece of electronics.

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KinquanaH_VZW

Listed below are directions to add the corporate sync email to your device. If you continue to have issues please remove and reinstall battery and power on device. You can also perform a factory reset on your phone but this will erase all data from your phone. I have also listed the instructions below for a factory reset.

From the home screen, touch the applications tab (located at the bottom of the display).
Touch My Accounts.
Touch Add account.
Touch Corporate Sync.
Enter the appropriate information into the following fields:
- Domain\Username
- Password
- Email address
- Server
If applicable, touch Use secure connection to enable / disable as required.
Enabled when a green check mark is present.
Touch Next.
Touch Done.

Factory Reset option (It will erase all data but will not erase Current System software and bundled applications; SD Card files, such as music or Photos)

From the main screen, touch menu tab
Touch Settings
Touch Privacy
Touch Factory Data reset
Touch Reset Phone
Touch Erase Everything

Warning: This will erase all data from your phone, including:

Your Google account
System and applications data and settings
Downloaded Applications

DVLGT1

Unfortunately this is a well documented issue with all current Moto devices - DroidX, DroidPro, Droid-2 (& Global).

I've also heard reports that the X2 has the same problems - wouldn't surprise me.

https://supportforums.motorola.com/thread/40791?start=0&tstart=0

https://supportforums.motorola.com/thread/37566?tstart=0

Exchange syncing will work fine for days at a time, then all of a sudden it just stops.

Removing / Adding the profile back in as suggested will usually fix it for some amount of time, but it will eventually stop again. Some people have reported that the Touchdown email app helps, but not always (i can confirm this) and its $20. Others report pulling the battery to perform a reset helps as well. As of right now there is no complete fix and Moto has been dragging their feet since last November. Its certainly soured my taste for Moto and will be the primary reason I don't but another one of their devices.

According to Moto, the Gingerbread 2.3 update apparently has some fixes to improve this behavior, but we'll see...

DVLGT2

Hey Verizon!

I love how you marked this "solved" with the junk copy/paste instructions when you know full well the device doesn't work properly.

Apparently my old account has been locked in some way as well and cannot be recovered.....classy.

unknown

@ Droid2Sync, Another thing I would suggest you try first is clearing the cache from your email account. You can delete the email account, then go to Settings> Applications> Manage Applications> All> Email> Clear cache/data/force stop. Then try readding the email account. Since your email was previously working and there haven't been any software updates to the device, I would recommend doing a master reset. The steps are in a previous post.

Those are some great links to the Motorola support page and very helpful.

If you need any further assistance, please let us know.

silver6055

MarquiaF_VZW wrote:
@ Droid2Sync, Another thing I would suggest you try first is clearing the cache from your email account. You can delete the email account, then go to Settings> Applications> Manage Applications> All> Email> Clear cache/data/force stop. Then try readding the email account. Since your email was previously working and there haven't been any software updates to the device, I would recommend doing a master reset. The steps are in a previous post.

Those are some great links to the Motorola support page and very helpful.
If you need any further assistance, please let us know.

But as you can see from the thread on the Moto Support Forum, and Moto themselves agree, the issue will only be resolved by a software update, that might be coming "soon" (and this might or might not be separate from gingerbread). Anything else is just a temporary fix that might last a few days, so consider the potential benefits before doing a factory reset.

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