Droid 2... is it worth it?

[Peejay]

Just received my new droid 2 yesterday. Needless to say it is back in the box ready for a return. I spent atleast 1 1/2 hours on the phone with a very nice Verizon rep who had to call in a guy from Motorola just to tell me the phone is messed up and I must exchange it. After activating it and while trying to back up my contacts it just decided to freeze and could do nothing. Pulled the battery a few times and still nothing. Reps called the phone and it would not let me answer it. I waited for so long to get this phone and am now so disappointed that I am thinking of just keeping my old phone and asking for my money back.

[pool_shark]

Anything computer related or mechanical that you purchase can be defective, that in no way means whatever that thing is isn't worth it as a whole.

If you want to return it based on your unit being defective by all means do so.

[Peejay]

Ok, I thought I would get on here and give an update to my problem becuase it is impossible for me to get this straightened out over the phone or in the store.  It is now Oct 15,2010 and I have no new phone. I tried to take it back to the store only to be told that I would be charged a 35.00 re-stocking fee. (how do you restock a broken phone) so I had to FedEx it back. When I recieved my new monthly bill I am now being charged 1.99 data usage because my old plan is no longer available so they just decided to put me in another plan with no data for my old LG which had an unlimitd data plan. I was told yesterday that they would be happy to send me a new phone but I needed to pay for the new phone (I decided I wanted to go with the Samsung because I didn't want to try the droid again) and it would take up to 14 days to credit my bank account from the one I had sent back. My verizon account shows I am under a new contract which is not correct and I was told that as long as I ordered a new phone in 14 days my account would get a $50 credit for my problems. So, as I wait for my 14 days to pass for my credit back to my bank account and for my account to reset itself though some sort of magic, I will contact, AT&T, Sprint, and another service provider and see how much they are willing to help their customers. I have been a customer for 6 years and have refered many of my friends to Verizon but those days are over. Please, just put my account back to the way it was and as soon as I can I will no longer bother you. I am no longer interested in one of your smartphones or the worry-free (laugh a minute) guarantee service you provide. I am just waiting for the day that my account shows that I am no longer in a contract with you. This can not happen soon enough. You would think that with the surveys I have taken that a managero would have called but nope. By the way, the processes you have in place should not be the same as when you receive a broken phone in the mail to begin with.

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[Holly_SwordLily]

while i have had some problems with my phone it was never anything serious enuf that i couldnt fix it on my own. and the customer service i get over the phone is less then great but the live chat has always been very helpful. however i am with you on not staying verizon when my plan is over i plan on going sprint. they have much cheaper plans and better long term customer benefits. for instance my husband has been with sprint for 9 years and gets a free upgrade on a phone every year. and when i join his account i will get the same. in fact i am thinking of saving up when i get back from visiting family to pay the $350 to cancel my contract. i much preferred alltel but they are gone now.

[PureSteelHeart]

ok so an update on my decision. ive been speaking with my husband and it would seem in the long run after the verizon contractwas up it may be cheaper for me with sprint through him but not much and all our family and many of my friends have verizon sothat would be harder on them. verizon does have better customer support and it may take them awhile but they address ourproblems and try to fix them. and even though sometimes to many towers can problems its better then having less towers likesprint. ill have to do more research but im thinking about staying with verizon especially since im a klutz and the hardcover casehas protected my phone from falling down concrete steps on the third floor to the bottom level to sweet tea to the road to waterfrom dishes to cats knocking it around while chasing each other to hard wood floors to tiles floors.

[Peejay]

Thanks for your replies. I would really like to stay with Verizon but my situation with them has gone from bad to worse. I had decided to stay with them when I got the Xmas sale for the Samsung Fasinate. I called them last Tues to order it. I could not go through internet ordering because when Vz changed my plan it was only showing I was entitled to 50.00 instead of the 100.00 I had coming to me. I spent atleast another half hour on the phone with a very nice rep to order the phone. I was told I would recieve my phone on Thurs. I called on Thurs only to find out that a supervisor cancelled my order without even a reason noted on my account or a phone call or text to me as why the order was cancelled. So much for the worry free guarantee. Imagine that! So, still no new phone and no new contract! I am starting to think they don't want my business.  

[PureSteelHeart]

verizon is a huge cooperate company it may not be they dont want your business rather they have so much business they find it hard to manage the business they do have.

[Peejay]

I totally understand about corperate america. I work for one myself. I can also understand one mistake but there have been many errors made with me and my account. Asking for a phone call before you cancel my order is not asking to much. Asking to be put back into the same plan you had be recieving a bad phone is not asking to much either. In the last 3 months I have dealt with the good and bad reps of Vz and the good reps apoligize for the bad reps. That is how hugh corperation work. The last straw was when the supervisor that cancelled my order didn't even call me and you can't tell me they don't have my number. All he had to do is read the notes. Instead he just cancelled the order. I myself am a believer of training and monitoring makes for less error. No reason my order should have been cancelled.

[PureSteelHeart]

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Peejay wrote:

I totally understand about corporate america. I work for one myself. I can also understand one mistake but there have been many errors made with me and my account. Asking for a phone call before you cancel my order is not asking too much. Asking to be put back into the same plan you had be receiving a bad phone is not asking too much either. In the last 3 months I have dealt with the good and bad reps of Vz and the good reps apoligize for the bad reps. That is how hugh corperation work. The last straw was when the supervisor that cancelled my order didn't even call me and you can't tell me they don't have my number. All he had to do is read the notes. Instead he just cancelled the order. I myself am a believer of training and monitoring makes for less error. No reason my order should have been cancelled.

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ah so that is the full story. then i would have to take your side. asking for a phone call is not to much. if a plan has been discontinued after your previous phone was cancelled i could see why that then would happen. if you understand cooperate america then you also understand many people are poorly trained at best in this country. while most companies still look at education many have learned experience trumps that every time. The world is full of educated derelicts.

[Peejay]

Giddy up! However, I am not talking education, I am talking company training. You know the ones that the bad reps whine about going to. However it was a supervisor that cancelled the order. He should have read the notes on my account before doing anything. He is a supervisor for goodness sakes. Is this is what he is teaching the peeps below him? If so, we are all in for some very bad service in the future.  

[PureSteelHeart]

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Peejay wrote:

Giddy up! However, I am not talking education, I am talking company training. You know the ones that the bad reps whine about going to. However it was a supervisor that cancelled the order. He should have read the notes on my account before doing anything. He is a supervisor for goodness sakes. Is this is what he is teaching the peeps below him? If so, we are all in for some very bad service in the future.  

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haha unfortunately for us company training is education in its basic form. for without education about their job not even speaking college right now but basic skills for their job their is no training within the company and thus in the end poor customer service and company. but this doesnt mean the company will get better or even be replaced or shut down. ive seen many bad companies prosper in the worst times because the people in charge know how to make money. greed runs to many people and it gets them where they want. im not saying verizon is this way but it can easily be misinterpreted as such. i agree he should have read the notes on your account and you never know maybe he did and saw the company would end up losing money with you rather then gaining anything and thats why they cancelled you. there's no way to know for sure. but good luck in whatever you decide.