Droid 2 warranty exchange question

Today I returned my droid 2 today after receiving a CLNR, but I have a question about the blemish policy. (I have the 6.99 insurance policy, and extended warranty if that changes anything.) I've been reading some articles about a 299$ blemish fee on phones if there is more than 2 blemishes. On the phone I returned, I had a gash on the top right of the phone from asphalt, and was wondering if that would be grounds to be charged the fee? Is the fee only assessed if the blemish is the cause of the malfunction? (My phone would freeze up multiple times a day...)

Thanks so much for any help calming my nerves about getting a BIG bill. :smileyhappy:

Accepted answers

bearone21

" I had a gash on the top right of the phone from asphalt".

it could be grounds to deny the claim.

All comments

scottshad

I have one question, how would your malfunction cause the gash on your phone?

uz_007

I don't think I said that. I only asked if the fee was applied if the blemish was the CAUSE of the malfunction.

scottshad

I been with verizon before they were verizon, I don't think you need to worry about it, you have the insurance and the extended warranty I do believe they will use that to make up any difference for the blemish...go enjoy your new phone. and have wonderful weekend!

bearone21

" I had a gash on the top right of the phone from asphalt".

it could be grounds to deny the claim.

scottshad

yes it could be BUT he has insurance and insurance covers those kinds of mishaps like dropping the phone in urinal.

uz_007

The extended warranty is seperate from the insurance. The insurance is processed through asurion, while the extended warranty is processed through verizon. I sent it to verizon as a manufacturers warranty issue, and they have the blemish policy. I've talked to a rep, and theyre going to send me my old phone back so I can take it to the store and have them assess it to see if the fee would be charged.

keezy

uz_007 wrote:
The extended warranty is seperate from the insurance. The insurance is processed through asurion, while the extended warranty is processed through verizon. I sent it to verizon as a manufacturers warranty issue, and they have the blemish policy. I've talked to a rep, and theyre going to send me my old phone back so I can take it to the store and have them assess it to see if the fee would be charged.

Good idea to take it to Verizon first. Usually when doing a warranty claim, ANY type of gash or anything like that will cause the fee to be charged. There's no way for them to tell if the gash causes your internal problems, therefor they charge for any physical or water damage