Droid 3 Automatically Restarts

[NiGHTSdreamer]

I first bought the Droid X2, which was a fine phone, if a little sluggish a little over a month ago. After swapping it out for the Droid 3, an overall terrific phone, the device started turning off and back on. It had been doing so since I first got it.

This would happen at least twice a day and for no apparent reason, so I called up Verizon and had it replaced with another Droid 3. It has been doing the same thing, albeit less frequently.

I have scoured other forums for advice and have learned that problems with the Droid 3 wifi settings has caused the device to restart/power cycle. Also, from my experience, sliding out the keyboard to access the unlock screen instead of just pressing the power button sometimes causes the phone to hang and eventually restart itself.

I really do not want to be a bother, I know what it is like dealing with trouble customers. I was wondering if anyone else has been experiencing frequent restarting/power cycling on the Droid 3. Any fixes? Or should I just complain some more and get another Droid 3?

[Wildman]

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NiGHTSdreamer wrote:

This would happen at least twice a day and for no apparent reason, so I called up Verizon and had it replaced with another Droid 3. It has been doing the same thing, albeit less frequently.

My thought if more than one device experiance the same issue then you may want to try removing things from the equation, like apps and system settings.

I have scoured other forums for advice and have learned that problems with the Droid 3 wifi settings has caused the device to restart/power cycle.

Sounds like this is a on going issue with all Motorale devices, the Droid X had this issues also...

Also, from my experience, sliding out the keyboard to access the unlock screen instead of just pressing the power button sometimes causes the phone to hang and eventually restart itself.

This is a new one reported for the devices.. Usually noting related to keyboard..

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[zobes55]

My Droid has been starting and restarting itself. Lately when I power it off I have to take the battery out and put it back in to get the device to start again.

[AnthonyTa_VZW]

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NiGHTSdreamer wrote:

I first bought the Droid X2, which was a fine phone, if a little sluggish a little over a month ago. After swapping it out for the Droid 3, an overall terrific phone, the device started turning off and back on. It had been doing so since I first got it.

This would happen at least twice a day and for no apparent reason, so I called up Verizon and had it replaced with another Droid 3. It has been doing the same thing, albeit less frequently.

I have scoured other forums for advice and have learned that problems with the Droid 3 wifi settings has caused the device to restart/power cycle. Also, from my experience, sliding out the keyboard to access the unlock screen instead of just pressing the power button sometimes causes the phone to hang and eventually restart itself.

I really do not want to be a bother, I know what it is like dealing with trouble customers. I was wondering if anyone else has been experiencing frequent restarting/power cycling on the Droid 3. Any fixes? Or should I just complain some more and get another Droid 3?

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NiGHTSdreamer,

I do understand your frustrations with the Motorola Droid 3 restarts and would be happy to assist with getting this resolved!

Couple of questions, since I noticed you stated the restarts happened on your previous Droid 3, when you set up your current Droid did you sign in with the same Google account that was on your previous device?  Have you downloaded any "Antivirus applications"?  Sounds as though something that was associated with your Google account followed you to your replacement and may be causing your phone to respond in this manner.

[sampson4455]

U can do what u want take gmail out apps out but u still have problem it is in the software wifi is the biggest issue but verizon is not big enough too tell phone co too fix the problem it wants  to blame  someone else for the problem like you

[mgerbasio1]

See here for a thread on the Motorola forum:

https://supportforums.motorola.com/thread/54002?tstart=0

[DroidudeAZ]

I turned my phone off last night. It shut down and I placed it on the table. About 3 seconds later it powered up on it's own. It's only done that once. The phone acts ok, except when you exit an app or browser, it takes about 5 seconds for the mainpage to come up. Otherwise it's not bad. Any advice?

[techead]

It could be your battery those problems sometimes are cause by a faulty battery. I would see if a new battery would solve your wows.

[SP97]

My Daughter and I are having the same issue. It seems to only happen when using WiFi.

I tried the fix of disabling Back up my data in the privacy settings and then removing all remembered wifi connections and setting them back up and so far have not had any restarts.

[SP97]

Sorry to report that we are still seeing random restarts while using WiFi.

[EdW_VZW · Accepted solution]

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SP97 wrote:

My Daughter and I are having the same issue. It seems to only happen when using WiFi.

I tried the fix of disabling Back up my data in the privacy settings and then removing all remembered wifi connections and setting them back up and so far have not had any restarts.

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Thanks to the community members for your input.

I apologize for the issue on some of the Droid 3 devices powering on randomly. This is a known issue being worked on diligently with Motorola for a requested solution. Your patience is being asked for as this matter is being addressed. As soon as a solution is provided, we will pass it along to our customers. 

[em2ner]

Personally, I think we should get some sort of compensation for this. After all we didn't pay $200 for a new phone plus $100 a month for a faulty device. Granted most new devices aren't perfect, but the service providing updates seems to be lacking effort. I have also had this problem with my DROID 3 restarting whenever Wi-Fi is enabled.

[Elitist_Jerk]

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em2ner wrote:

Personally, I think we should get some sort of compensation for this. After all we didn't pay $200 for a new phone plus $100 a month for a faulty device. Granted most new devices aren't perfect, but the service providing updates seems to be lacking effort. I have also had this problem with my DROID 3 restarting whenever Wi-Fi is enabled.

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What kind of compensation? Verizon service appears to be working... oh did you mean from Motorola? sure give them a call, see what happens.

btw you pay $100 for service, whatever device you get it on is already paid for. The $200 is a subsidized rate, full retail is like $500.. sounds like a nagging problem, but not one to whine about $4 in credits...

[bobcox1]

To: EdW and VZW support team: I've had my droidi3 for about a month, and it restarts several times a day. Even within a minute of shutting it down. My job requires my phone be off most of the time and the restarts create problems during my work time. I'm wondering if it has to do with data drops. Has a solution to this problem been found? Plz advise - thx, bobcox

[AnthonyTa_VZW]

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bobcox1 wrote:
To: EdW and VZW support team: I've had my droidi3 for about a month, and it restarts several times a day. Even within a minute of shutting it down. My job requires my phone be off most of the time and the restarts create problems during my work time. I'm wondering if it has to do with data drops. Has a solution to this problem been found? Plz advise - thx, bobcox

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Thanks for posting bobcox1, and thank you for being patient!

This has been lifted up to our Product Support Team and to the manufacturer.  They are aware of this issue and have advised it will be addressed with the next software release, however, I do not have a date as to when it will be released.  Rest assure they are working diligently to provide this fix as soon as possible.

[Jailer]

How will we know when the fix is done. I turned mine off at night and it restarted only for me to find a dead battery.

[PBG59]

So it's been a month since you posted that you are working on it. I just bought mine a week ago and it does the same thing! What have you done to fix this???

[StreetDocRN]

Hey,

My wife and I both have Droid 3 devices.  She has had the problem with the random restarts, however, I did not.  We both also experienced our devices getting a bit warm, especially when the WiFi was enabled.  I installed the latest software update for the Droid 3 that was released last week on both of our D3s.  She has not had a problem with the restarts since the update and the over heating problem is gone too.  I just thought I would pass this info along. 

Doc

[PBG59]

where did you find the update?

[kafkaesque]

I've gotten so used to the D3 turning itself back on (in business meetings no less, so embarrassing!) that I've given up turning it off and have been silencing the sound instead.  I'll have to check to see if the update fixed this issue.

[njfiddler]

How exactly will we be informed of any updates to this issue? About 1/2 the time, my Droid 3 restarts itself at some point in the night, after I've shut it down.