Choose your cart
Choose your cart
Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I went to use my phone yesterday and the screen was blank. I puled the battery and put it back in. The screen looked like snow. I did it again and the same result. The third time I left the battery out for 5 minutes and the phone worked normally. An hour later same thing again. I got it working for a couple of hours and then snow again. I cannot get it to boot so I can reset it. Does anyone have any ideas or is the phone garbage? Thanks!
Hi jak900r!
It saddens me to learn of the problems you have had with your device! Is this still happening for you? Has the phone been replaced? Are you able to power the phone on and use it? Please let me know if you need additional assistance, I'm here to help you!
Christina B
VZW Support
Follow us on Twitter @VZWSupport
It appeared to be a bad cable internally. I had to use my insurance plan as it was six weeks out of warranty.