Droid 3 went to snow screen
jak900r
Newbie

I went to use my phone yesterday and the screen was blank. I puled the battery and put it back in. The screen looked like snow. I did it again and the same result. The third time I left the battery out for 5 minutes and the phone worked normally. An hour later same thing again. I got it working for a couple of hours and then snow again. I cannot get it to boot so I can reset it. Does anyone have any ideas or is the phone garbage? Thanks!

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vzw_customer_support
Customer Service Rep

Hi jak900r!

It saddens me to learn of the problems you have had with your device! Is this still happening for you? Has the phone been replaced? Are you able to power the phone on and use it? Please let me know if you need additional assistance, I'm here to help you!

Christina B
VZW Support
Follow us on Twitter @VZWSupport

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jak900r
Newbie

It appeared to be a bad cable internally. I had to use my insurance plan as it was six weeks out of warranty.

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