I have had my Droid Bionic for a year now and have had a total
of maybe a weeks worth of Data connection. I call verizon on the issue and they
beat around the bush trying to "trouble shoot" the phone. Doesnt fix
the problem. Call again and they have me go to a verizon store to swap out my
SIM card. Not only does it NOT fix the problem its even worse. I call and get
stuck on hold for up to an hour before i hang up and call back or eventually
give up. I only have "data" when Im connected through Wifi. I ask for
them to replace my phone after it took out 2 months of payment for my bill
(past due and the next months bill that was not due)
Verizon Rep:
"we havnt trouble shooted your phone fully over the phone and we can not
do this until you call us back from another phone."
MYSELF:
"I dont have another phone I can call you from as this is my only means of
"over the phone comunication"."
Verizon Rep:
"Can you call me from your business."
MYSELF:
" I dont know about where you work but Im not allowaed to use my business
phone for personal calls that have nothing to do with my place of
business."
At this point she makes up excuses as to why we can't trouble
shoot the problem further. Whats funny is my phone drops the call. She calls
back and says "I dont know what happened. We seemed to have lost
connection." I told her "welcome to my world."
Ultimatly I tell her I have to now get off the phone and clock
back into work. Because I need a pay check and cant stay on the phone.
I have faithfully paid my bill for the past year and the only
times Verizon wants to get a hold of me is to collect their payment and not
help me with my phone problems. I find this criminal actions as a business
practially stealing money and not putting out what I am paying for. Some would say it Fraud.
I am fed up. If verizon doesn't find a way to fix my phone, or
refund my money I have paid them out for the past year. Im seeking legal
actions. Nobody should have to deal with this kind of serivce or lack of for
that matter. I pay for a serivce I dont receive will NOT be tolerated and Im
tired of being taken advantage of.
