Droid Bionic restarts itself, brand new
chris173
Newbie

Not doing anything special often, my droid will restart itself. Its the new Droid Bionic.  I LOVE this phone, and suggest it to everyone. Netflix finally fixed their popping issue with it, and skype still needs to fix their incompatibility issues i think.

 

Never the less, anyone have any idea why my phone keeps restarting? Maybe once or twice a day? I might not be even using it, and I hear it do the start up noise. However a few times its happened when i've tried to text people. Hope to hear from someone Smiley Happy

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29 Replies
Wildman
Legend

Have you tried booting into safe mode to see if a application may be causeing your issue??

 

Enable Safe mode

  1. Power the device off.
    Note Press and hold the Power button then select Power off.
    Note If the device doesn't respond to input, remove and replace the battery.
    Power button
  2. Power the device on.
    Note Press and hold the Power button.
  3. When the Motorola Dual Core screen appears, release the power button then simultaneously press and hold Volume Up / Down keys.
    Safe mode
  4. Continue to hold the Volume Up / Down keys until Safe mode appears in the lower left corner..

 

 

Disable Safe Mode

  1. Power the device off.
    Note Press and hold the Power button then select Power off.
  2. Power the device on.
    Note Press the Power button.

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HighDesert
Contributor - Level 2

I, too, have experienced this turn-itself-on issue.

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BillM
Newbie

I had the same problem but it was caused by a tight case. If you have case that is too tight - it will  exert pressure on a part of the phone that is sensitive to pressure and cause the phone to restart.

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morganmarshall

My phone has been doing this restarting stuff all week.  I power phone off and sit there watching it start itself up again on its own. Anyone out there have a answer to why and how to truly fix problem.

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chris173
Newbie

Agreed... One thing that has been helping me lately, is turning from lte, to just 3g, which solves the connection issue. Before i had to constantly turn it to sleep, and wake it back up, but thne that stopped working. None of these have helped so far, however the tight case is interesting, I will remove the case for a few days, and if it still happens put it back on. I heard others say that a batch of them were defective.

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Nomadgtr
Newbie

I've had the same issue.  It's fairly random but it happens a couple times a week on average.  The phone just turns itself back on a couple minutes after I power it down.  Very annoying.........

 

I think VZW owes us an answer on this one.  This is the second thread on the issue with no resolution.

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memh5590
Newbie

I have the same problem with my Droid Global and my husband has the problem with his Droid X.  It never happened before we downloaded the new Andoid OS upgrade.  Verizion needs to resolve this!..It's frustrating when you board a plane!

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chris173
Newbie

Agreed. And when you pay 300 dollars for a phone (with a 2 year contract), and we're paying the most in the industry for verizon. Why? Because its the quality of the network and phones. Guess what we're not getting to enjoy? 😕

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gerio
Specialist - Level 2
"I have the same problem with my Droid Global and my husband has the problem with his Droid X.  It never happened before we downloaded the new Andoid OS upgrade.  Verizion needs to resolve this!..It's frustrating when you board a plane!"

So what happens when you don't board a plane?

Geri O
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Peter_Illinois

My Droid Bionic has also been turning itself on after a full "power off" ever since I first got it a couple months ago.  It happens almost half the time I "power off" the Bionic at home.

 

No "pockets" or accidental touches involved. I simply set the Bionic down on my desk (frequently while it's still in the power-off shut-down cycle), and watch it shut all the way off.  Or so it seems.  Without the phone being touched, and while I'm still sitting at the desk, about half the time, and about 2 to 5 minutes later, it enters the power-up routine.  The phone is NOT plugged into a charger at the time.

 

Almost always, shutting the phone off a second time does the trick (it doesn't turn itself on again). Recently, however, it did actually turn itself on a second time, again while I was sitting there with the phone on the desk beside me, and again, not plugged into the charger.

 

I miss the days then "power off" really meant that all power was off.  Yes, I know that lots of devices plugged into house current never reall turn themselves completely off. But an "unplugged' phone?  At least it's not calling "skynet" on its own.

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gerio
Specialist - Level 2
""I have the same problem with my Droid Global and my husband has the problem with his Droid X.  It never happened before we downloaded the new Andoid OS upgrade.  Verizion needs to resolve this!..It's frustrating when you board a plane!"

So what happens when you don't board a plane?"

I'm sorry, I get it now. The phone is restarting after you power it down. I mis-read.

Geri O
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AntonioC_VZW
Verizon Employee

memh5590 wrote:

I have the same problem with my Droid Global and my husband has the problem with his Droid X.  It never happened before we downloaded the new Andoid OS upgrade.  Verizion needs to resolve this!..It's frustrating when you board a plane!



Hi memh5590,

 

I understand your discontent. It must be frustrating to experience issues after a software update. Please note that while software updates are developed by phone manufacturers to improve the phone's performance, many times the updated software conflicts with some 3rd party applications not originally developed for the latest software update being installed.

 

My resources indicate that a factory reset has resolved this and other issues after a software update. Please refer to this LINK and enter hard reset and your phone model in the Search Support field for instructions to process a Factory Reset on your devices.

 

I trust that a factory reset will resolve the issues you are experiencing after the software update on your devices.

 

 

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chekhov
Newbie

Did this, phone still resets itself about once daily. Am on my third Bionic and last straw with Verizon.

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W7GMC
Newbie

I to had a Bionic with a restart issue.  Seems the day I got it, it got progressively worse.  Ok, reading posts...maybe third party software.  At one point in time the phone was locked in an endless cycle of restarts, even a battery pull didn't work.  Boot Menu worked to resolve the endless cycle.

Actions taken to resolve the restart issue:

- Remove the battery and reinstall it....nothing

- Reboot, nothing

- I don't install any software outside of what was installed on phone and do another reboot....nothing. 

- I get into the boot menu and format/reinstall operating system....nothing

Contacted support, suprised to talk to americans and they VERY friendly and helpful.  Support sends me to Tech Support...again a friendly voice.  Informed the Tech Support guy all actions taken to remedy issue....he says we'll replace it!  WOW, I didn't have to jump thru flaming hoops of fire!  Thanks for the support and now I have the phone thats been running for 7 hrs and "Fingers Crossed"  hasn't restarted.  

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meglove1234
Newbie

I have the droid bionic && lately i will lose my 3G & 4G and it's frustrating because i can be in the middle of something & i did the factory reset and i still have the same problem so obviously there is something wrong and im done dealing with Verizon because they give you the ring around i should've kept my blackberry i had in the beginning well now i learned my lesson & after my contract is up i will be going elsewhere as to i can't afford Verizon.  but since i got the Bionic i have NOTHING BUT PROBLEMS

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slarson007
Newbie

I lose my data network when the verizon phone next to me has as least 3G.  It happens on the road as well as in a stationary postition.  I did the updates (*228) each time and this did not solve the problem.

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will_man
Newbie
  1. I also had the problem of my bionic shutting itself off. I went to my local verizon store and went through three new boinics all with the same problem. I even contacted Motorola and just for the canned response offering a refurbished certified like new phone.  So I decided to do a factory reset and only installed my third party apps a week at q time to see if maybe one was causing it.  Sure enough, it was the Starbucks app that was causing the problem. I do miss the Starbucks app with convenient paying by scanning my phone, but I am extremely happy that I do not get the shut off problems that I had before. I love my Bionic now. Great phone!
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W7GMC
Newbie

My issue was definetely the Bionic.  After I received my recertified replacement and installing all my apps, I have had only one reboot in 22 hrs of up time or 1 week.  Now I'm a Happy Droid Bionic owner.  Not sure what caused the one reboot, but heck, its better than a reboot almost every hour....that was frustrating!

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HRS2403
Newbie

Possible solution to at least some spontaneous restarts found!

I have a Droid Bionic, about a year old, that suddenly started restarting itself after being turned "power off." That is to say, it wouldn't stay powered off; otherwise the phone worked fine.

I tried taking the battery out, but that did not help. I also tried Safe Mode, but that didn't help either. I didn't want to do a hard reset because of the work necessary to restore everything the way I had it.

Then, by chance, I noticed that the Power Control widget had the Sync icon selected, which is the way it's always been. Since that icon means to keep the phone synced (duh), I though maybe it was making the phone go back on by itself to....sync!

So, I turned Sync icon off, and powered off the phone. And, guess what? No more spontaneous restarting. The phone stayed off!

Then, I turned the Bionic back on, and then set Sync back to "on." I powered off the phone and....it stayed off!

Problem solved, but I have no idea why.

Please note my restart problem was the least bothersome; it was not like the continuous restarts some have reported, but it's worth a try.

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alhicks
Newbie

I've had this problem while the phone was plugged in and charging. It just kept rebooting itself every few minutes, tried taking out battery and seemed to fix the problem. Then a few days later the phone became very slow to respond to typing on the keyboard. It took me several minutes to respond to texts, I restarted and it fixed the problem for a day or so. Have been to Verizon store and guy that helped me changed a few settings and told me to "be mindful" of any further problems. I had this same problem with my phone from At&t, I was pretty much told by them to either buy a new phone or suffer with it, I came to Verizon since it was recommended by everyone as a great company for customers. I'm really hoping I don't run across the same problems here....

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