I have a black screen on the homescreen. Ive tried restarting the phone by powering it off and on, no change. Ive taken the battery out for about 15 minutes, put it back in and still no change. Can someone tell me what to do to get my phone working again
So let me get this correct, your device goes through the boot screen and splash screen and then goes black when it hits home page or does it simply give a black screen when its first turned on and doesn't do anything else?
I called customer service and i had to do a factory reset. Now its working back to normal. With the lost of all my text messages. Well she said some of the apps i downloaded this morning weren't compatible for my application so thats why it started to mess up.
Glad to hear you are up and running again..A hard reset was what I was going to suggest but I was going to see if Safe Mode worked to be able to uninstall any apps, also you could have tried clearing the cache..
For future reference here is the Safe Mode and Clear Cache Methods..