Droid Charge Network connection Problems

[GrapeGuy]

Just got a “charge” it has 3 bars signal strength but it’s network connection is sporadic at best.
My Fascinate (sitting right next to it) connects to internet, downloads and searches instantly wile the charge stalls and then says “network problem” Do I have a LEMON? Will their be a fix? In the Verizon store as soon as it was powered up it down loaded an update but I have this problem?

[#2]

I think the Verizon 4G network still sucks. That's probably your problem.

[GrapeGuy]

I could understand it if I was in a 4G area but I'm trying in a 3G only area and the Charge is having problems ( over 50% of the time)

[TedKord]

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jimfitzgerald wrote:
I think the Verizon 4G network still sucks. That's probably your problem.

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Not in my area. 4G is rock solid, and speedtest.net shows dl speeds anywhere from 5Mbps all the way up to 20Mbps, depending on which server I choose. Pings are a bit high, in the 90s and up. Upload speeds are in the 3-5Mbps range.

This is about 6 miles south of Philadelphia's southernmost border, and of course coverage will vary by location for 4G, 3G, 1xRTT, etc.

LTE is great, now if only this LTE phone lived up to it. You need to carry around 2-3 extra batteries with the Thunderbolt to get through a full 12-14 hour day if you're not going to be constantly around a charger.

[EdW_VZW]

Thank you for your feedback. Perhaps power cycling your device can help you to connect in trying to resolve the network problem. Bear in mind, signal strength and bars of strenght while indoors can vary device to device, even if the devices are next to each other. This device was just released, it is to soon to say anything about a fix for the issues you reported. Also, in just getting the Charge, you have the option of returning it to the store you purchased it within 14 days under the Worry Free Guarantee. There maybe a $35.00 restocking fee with the return.

[Lee2]

I'm an independant Verizon Rep.  I also have the droid charge.  I was also having problems with connecting to the internet.  I was finally able to fix the issue after a couple of weeks of not having network connection.  Last night I had done a master reset.  After I reactivated the phone I had 3G service and network connection until I downloaded juice defender onto my phone.  My network connection disappeared.  So I went into my applications and uninstalled the juice defender and I have had network connection ever since.  Don't know if you downloaded this app, but that was what was wrong with my droid charge.  Hope this helps you out.

[gemro311]

I'm on 3rd Charge...1st one expereinced reboots, 2nd one expereinced the no 3g connection issue. Took that one to get replaced at the Marion, NC corporate store ( that's a story for another day) . Upon receiving my new Charge , I was told I would get a follow up call from Tech support. Well today , I received that call, never mind it's two weeks later , the fact that Verizon called is a huge PLUS in my book.  Had not expereinced the 3g connection problem until..you got it,  today.  Tech support was about to run some tests , when all of a sudden 3g network started working. He surmised the phone is not bothering to look for for 3g and must be forced (don't ask me how) . As I use my wireless  network, when I am home ..I never check to see if 3g works or not ,,until I leave the house.

I am keeping the 3g on today , to see if there are recurring issues. Meanwhile, Verizon said they would be running tests all day , and will follow up either later today or tomorrow.

A HUGE THANKYOU goes to Verizon for working on this issue.

And just think two weeks ago I was ready to ditch the service because of  one bad apple in their Marion, NC corporate store .

[cali_guy]

Seems to me the phone is a piece of crap. I had same issue with mine. The phone wasn't receiving a data signal but i was able to still call and text. i pulled the battery/reset for like rep said and after that didn't work i was told to do a factory reset which i was promised would fix the issue...things got worse. without my data connection i wasn't able to power up my phone with my gmail because there was no connection. i was overnighted a new charge which i got yesterday and as of two hours ago i have the same exact issue on a brand new phone. total crap.

[bkhorn]

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GrapeGuy wrote:

Just got a “charge” it has 3 bars signal strength but it’s network connection is sporadic at best.
My Fascinate (sitting right next to it) connects to internet, downloads and searches instantly wile the charge stalls and then says “network problem” Do I have a LEMON? Will their be a fix? In the Verizon store as soon as it was powered up it down loaded an update but I have this problem?

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I am having the same problem. I have my D1 in front of me beside my new Charge and the Charge is dropping the Network connection constantly. The D1 is rock solid. I was able to click through Airplane mode and that seemed to help for a little while. I am wondering if I should call them and send it back.

[vidguy7]

I've got the Charge and this phone has SERIOUS handoff issues going from a 4G to a 3G connection.  Once that happens, data simply drops to zero and the 'no connectivity' box opens up.  This is an absolutely intolerable situation.  My wife can sit across from me at the table with her Verizon IPhone and merrily go from website to website while I'm stuck with ZERO connectivity.

Yes, the 4G speeds are fantastic, but I have to tell you they're meaningless if you can't get data while on 3G.  If this isn't resolved shortly, I'll have no other choice but to switch to a different phone.  By the way, Verizon swapped out my first Charge for a new one today and the same issue remains.  This is either a phone issue or a local connectivity issue, but unfortunately, the more I read, the more I'm inclined to think this is a Samsung Charge issue.  Not good.

[vidguy7]

Here's an update on this.  I just got back from a Verizon store in Sufflok County on Long Island.  I went there because I knew they had no 4G service.  The issue that the Charge has is also evident in the Thunderbolt.  In fact I couldn't get either of the two TBs to get out to the internet.

So there is either something wrong with the handoff from 4G to 3G in the Long Island area or there is an issue with the software in these phones.  I sure hope Verizon is both aware of this problem and working on it. 

When I was at Verizon I switched my phone to a CDMA only setting and rebooted.  While set to 3G only, the Charge seems to have no issues at all maintaining that 3G connectivity.  So this is truly a 4G to 3G issue.

[bkhorn]

That could explain why when in the verge of 4G that it drops and doesn't come back. I should be in a 4G area (18042) but I can't get it until I drive well into 18045 closer to 18020.

[vidguy7]

bkhorn, I wouldn't mind it as much if it was simply a case of being more reluctant to come back to 4G from a 3G area, but the real issue is when it IS in a 3G area coming from 4G, you get zero data connectivity.  That's a real serious issue since the swtich from 4G to 3G happens fairly frequently.

These phones MUST make that switch seamlessly and maintain data connectivity even if at a slower data rate.  It's one thing for the data rate to slow on 3G, but it's an entirely different thing for the data to shut off entirely and that's what's happening in these areas with 4G phones.

[bkhorn]

I couldn't agree more. It is very frustrating when the data connection just turns off.

[GeneralGump]

i am having the same problem in Phoenix. Does seem like when it goes from 3G to 4G or visa versa, it loses network for about 1 min till it reboots the signal.

[HoustonHeart]

In the latest Ginderbread beta 4g is greatly improved. (not the leaked beta, do not install those old builds off the web unless you are an official tester recieving offcial builds. There were 3 dropped betas, and someone leaked a faulty one (1Q is a dropped beta that is NOT stable  4H** is the actual test marks now)-wait for the offcial and do not fo a  OTA do a manual update).

THe latest beta build is rock solid, improves stability a great deal, gets rid of screen lag, inhances perforance altogether, battery conservation is finally nice (unless you have a faulty battery).

Peopel also need to realize there are many variatiosn of the A* chip design, the droid uses a newer standard that can handle twice the threads of the old models, equivelant to the threads of dual cores (jsut not with the ability to switch off a core when not in use).

[trparky]

Beta?  People can become a beta tester?  I'll be Samsung's lab rat.  I like to test software.

[RastaDroid888]

yes!!! same stuff here im in Lewes DE with no 4G coverage yet but i got meh droid charge no freakn 3G connection

 its drivn me stoopid!! the gave me a replacement yesterday and stilll no 3G even with like 3 dif. accounts added through wifi only.....this sucks how do we fix this !!!

[arharris]

There should be a class action claim against Verizon if this connection problem continues. I have called and called and nobody says anything except they "are reporting the problem". It has now been 3 months and I still don't have a constant connection in any state or area. This phone cost a whopping $300 and everyone just seems to ignore this problem even though people all across the nation are experiencing it.

I love the phone and it's screen is fantastic, but paying $30 a month for something you can't even use is frustrating to say the least.

[Zone07]

The droid charge has been a huge disappointment. 4G works okay; sometimes it drops out. 3G the same issue, it just stops working with no notice. It hangs indefinitely. Have to disable and enable the mobile network from the drop down menu; guess this is why they made the option available. Went from droid x and have been regretting it ever since. The software on this phone is too buggy. Going to

{edit for TOS violation}

and install a different ROM. Don't even want to wait for the gingerbread update.

[Tyronne]

Lets just start off with, that I am ready to throw this phone out the window!  This is my second new phone in two weeks.  I live in a 4 g area and it will not stay on 4 g.  The internet is down more then it is up.  I am coming from a blackberry, that never dropped the internet.  This new droid, goes up and down all day long.  For some reason, I think that I may be stuck with a poorly made telephone.

I am not happy. . ..