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Droid Incredible 2 - battery icon

droid13
Newbie
‎07-05-2011 04:55 PM

 battery is fully charged but icon is grey with exclamation point over it - what does this mean?  when it does disappear my battery shows regular but this icon stays there most of the time. 

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Ann154
Community Leader
Community Leader
‎07-05-2011 05:28 PM
Are you using an OEM battery? An extended battery from a third party?

Sounds like the phone isn't properly registering the battery.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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droid13
Newbie
In response to Ann154
‎07-05-2011 05:34 PM

phone is less then a week old from the Verizon store with the issued battery.  The first phone I had like this worked only 1.5 days and had to take it back because it would not tun on.

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droid90
Newbie
In response to droid13
‎07-15-2011 03:58 AM

Got my Incredible 2 on July 5th and am seeing the same issue with the batery icon. In addition, on at least 3 occasions the phone powered itself off only to show the fully charged green battery icon upon powering up.

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Ann154
Community Leader
Community Leader
‎07-05-2011 05:42 PM
If you have had the phone less than a week, then I would take it back to the store and show them. I would start with asking for a different battery.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Not applicable
‎07-08-2011 03:05 PM

Thanks community for your responses. I have not seen this issue on the Incredible 2. Have you tried pulling out the battery and leaving it out for a few seconds?

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droid13
Newbie
In response to
‎07-18-2011 02:05 PM

Yes took battery out for one minute, replaced correctly and securly but still get the same result.  This does not happen all the time just some days.  Usually phone is sitting on my desk and I notice this.

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DionM_VZW
Verizon Employee
In response to droid13
‎07-22-2011 12:08 PM

Thanks for the feedback, then. I'm going to recommend that we speak in person. Can you please send me a personal message with your name and phone number? Thanks!

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JWeigand
Newbie
In response to DionM_VZW
‎08-25-2011 01:12 AM

I have the same problem.  I leave the phone on it will charge for like a minute or 2 and then it will stop charging and now I have the grey exclamaiton point on my Batter picture.   I have tried different outlets/Different chargers/Car Charger and charging with the batter off.   Also took the batter out and put it back in ... no dice.

 

Desparate to resolve ?     Anyone figure this out yet.    Phone is only a few months old.    

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nnuods
Newbie
In response to DionM_VZW
‎03-07-2012 09:30 AM

As this post is now over a year old, has there been a fix to this issue? I have three of these phones in the family all had original batteries and one has been replaced with another battery yet the grey battery continues to persist. As well as when it does come on the battery drains at a much higher rate than that of the already poor life. What is the fix? our local store has no idea and it seams no one else has an idea......

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droid13
Newbie
In response to
‎08-26-2011 05:52 PM

I am still having this problem and the local store I went to has not heard about this before.  Still need help.

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Not applicable
In response to droid13
‎08-30-2011 07:54 PM
droid13 wrote:

I am still having this problem and the local store I went to has not heard about this before.  Still need help.

 

Thanks for posting.  I understand how this can be a frustrating issue with your battery icon.  In order to resolve your issue can you please PM me your mobile telephone number so I can research your account and see what kind of options we have for you? Thanks.

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BCook13
Newbie
In response to
‎01-16-2013 11:36 AM

Here is a screen shot of my wifes phone.  We took it back to Verizon, he took the battery out, replaced it and it is still there.  Now her phone is saying "phone storage low" with the icon on top right.  We've wiped out apps and she can't access her photos, etc...Phone Front.PNG

We have been grandfathered in on our data plan so we don't want to get a new contract - even though we can upgrade in Feb.  What can we do?

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neotremer
Newbie
In response to BCook13
‎01-16-2013 11:59 AM

Most of the time the space error is becuase she synced her facebook contacts with the phone which then downloads all profile photos, takes up all the space, have her unsync her facebook, that icon is related to faulty batt if i remember correctly, remember if you want to keep unlimited data you can bring your own equip or buy at full retail price to keep it.

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BCook13
Newbie
In response to neotremer
‎01-16-2013 12:08 PM

Thanks!  I just checked her phone and her contacts aren't synced with Facebook.  In fact, when we go to Facebook, under her settings she has it set to "Don't Sync".  So, could it be something else?

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gina7289
Contributor - Level 2
‎07-18-2011 12:51 AM
Could be the metal prongs that the battery touches on inside. Happened to my dad. He pulled the battery out and the prongs moved diagonal little bit. He has an x which it did it the the grey battery w/ question mark. It has gingerbread. Did it with incredible 2 too.
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crohugo
Newbie
‎11-24-2011 01:25 PM

I just had this issue also...any advice?  I have to have my phone on 24-7 for work.  Thanks.

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rmill216
Newbie
‎01-10-2012 10:50 AM

Also having this problem, been happening for about a week now...?

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Klutz7981
Newbie
‎02-26-2012 05:45 PM

I am noticing the same thing on my droid incred 2.  I have had the phone about a yr and it just started last week.  Tried to take out the battery and still occurred.  It will randomly switch from green to gray.  This is frustrating as I have no way to fix it permenantly.

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Deterleigh
Enthusiast - Level 2
‎03-01-2012 10:38 AM

I had this issue with my Incredible 2 it was an OEM battery not very old. Since the phone was under warrenty I was sent a new battery and that did the trick. Have not had any issues since.

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agust1
Newbie
‎03-02-2012 05:03 PM

Just recently my droid incredible 2 has started doing that. I don't drop my phone or anything, there's no water damage, and I've had it for over a year. Should I take it to a verizon store or no?

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