I have the HTC Droid Incredible. Using HTC's standard e-mail program witth Activesync, I constantly lose the body of my e-mails after they are read.
It's not always 100% of the time, but happens more often than not.
Please help!!
It sounds like you have a software issue on your phone maybe from an application downloaded. I recommend performing a hard reset on your device to clear out the settings. Once you do this your device should no longer experience this problem. The steps to perform the hard reset are below:
Performing a factory reset via settings
The most convenient way to do a factory reset is via the phone settings.
1. Press HOME > MENU, then tap Settings.
2. Scroll down the screen, and then tap Privacy > Factory data reset.
3. On the Factory data reset screen, tap Reset phone, and then tap Erase everything.
Performing a factory reset using phone buttons
If you cannot turn on your phone or access the phone settings, you can still perform a
factory reset by using the buttons on the phone.
1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly
press the POWER button.
2. Wait for the screen with the 3 Android images to appear, and then release the VOLUME
DOWN button.
3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
4. When asked to confirm, press VOLUME UP.
If your phone hangs or freezes, we recommend that you do a “soft” reset instead of a hard/factory
reset. To perform a soft reset, remove the battery, wait for a few seconds, and then re-install it. After
re-installing the battery, turn on the phone.
Hope this helps.
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