Droid Moto

[cse1800]

Having issues when my phone rings sometimes I can't answer it I have to open to keypad to answer the darn thing, another issue when Im talking and my cheek hits the face plate it adds numbers and you can hear it in the back ground I'm really not happy with this phone but I'm stuck unless I want to pay 350 to terminate. If the darn thing would work right its not a bad phone. But if I can't answer it what good is it. Is there anyone out here who has a suggestion for me?

Thanks for your help

[RonAnderson]

Do you ever turn your phone off? You should at least once a day, it is a computer it gets stuck at times.

[OldPilot]

Good answer. I turn mine off every day and two days ago I had to do the dreaded "battery pull" for some as yet unknown glitch. I keep a rubber hammer next to my home PC to remind it who's boss.

[Detonation]

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RonAnderson wrote:
Do you ever turn your phone off? You should at least once a day, it is a computer it gets stuck at times.

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I've kept my phone on for weeks without restarting and never really had problems with it. (I think I hit over 700 hours up time once ha).

Now I'm not saying restarting doesn't help and I don't suggest going a month without doing it, but I don't think thats the proper solution to this problem.

I'd take it into the verizon store and have them check out your proximity sensor. They are known to be defective.

[RonAnderson]

Mine at times will not let me hung up, i slide the physical keyboard out to get my screen back on.

[RonAnderson]

I would have said the prox sensor, because my phone had an ok prox sensor, but it has worked great since the ota update. Motorola and vzw where aware of the prox sensor problem well before the update, that's why they changed the screen covers. Also there were tons of threads on the motorola forums about the prox sensor. And I do believe that the frg22 OTA had a fix for the sensor.

[Ambreezy]

Hello. I have read your post and understand your concern with your device. Here are step reset steps you can take with your device in order to fix the issue that is occurring. 

1. Hold Home Button and press power (continue to hold until you see the triangle with an asterisk like in step 2)

2. Screen will show a Android with a triangle with asterisk

3. Let Go of Home Button and Power

4. Select "reboot Phone"

5. Allow the reboot process to complete until phone completely powers up

***Performing a hard reset will remove ALLdata including the Google account, system data, application data, application settings, and downloaded applications. Only perform this reset if absolutely necessary.***

1. Hold Home Button and press power (continue to hold until you see the triangle with an asterisk like in step 2)

2. Screen will show a Android with a triangle with asterisk

3. Let Go of Home Button and Power

4. Press Search Button (Far Left Button)

5. A blue menu will show at top of page, scroll to Format Device

6. Select Yes to verify

7. Allow format to complete (Information at bottom of page will go through a few steps)

8. Once Format is complete Blue Menu will show at top again, select Reboot

9. Sometimes phone hangs after reboot and will take a while but if no response after 5 - 10 minutes, pull the battery and reinsert. (Device usually starts fine after this)