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Droid Not Recognized in Windows 7 Pro, 64 bit

zebrajeb
Newbie
‎01-27-2010 02:23 AM

 

Yes, I know the procedure.  It works fine on my office XP machine but not on my home Windows 7 Pro 64 bit laptop.  I've been on Microsoft forums, other Droid forums and tried a dozen solutions but none work.   I can see the drive and the Droid A855.  When I click on it, however it says "Insert disk into removeable disk drive." 

 

I've change drive letters, uninstalled and reinstalled but it still doesn't recognize it as an SD Card.  Under device manager it shows under "disk drives" as Motorola A855 USB device.

 

I've had the phone three weeks and have not been able to get it to work with Windows 7.  Another week and I'll have to go back to my Blackberry! 

 

Any help or suggestions appreciate.

 

John

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onceuponatime
Newbie
‎01-27-2010 02:35 AM

This may be unique to your machine.  I am using a HP laptop that came with Vista but I have now installed Windows 7 Ultimate on.  I have no problem mounting my Droid and working with the files on the card.

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logicman
Contributor - Level 2
In response to onceuponatime
‎01-27-2010 02:41 PM

Not sure if you tried this. Over in the Motorola Droid forum some people have reported success by using this procedure:

 

  1. Connect the Droid but don't mount it
  2. Go to Windows Explorer and try to access the phone as a drive
  3. After the insert disk message appears, then go to the Droid and mount it
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zebrajeb
Newbie
In response to logicman
‎01-27-2010 09:08 PM

 

Well, I have figured out that the problem is some where in my computer.  I just tried my Droid on two different computers using Window 7 64 bit and it mounted without any problems!   Must mean the problem is some where on my computer probably device managers.

 

When I put it in still asks me to "insert disk."   I've tried mounted after it says "insert disk" but that doesn't work either. 

 

Appreciate any further suggestions.

 

John

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zebrajeb
Newbie
In response to zebrajeb
‎01-28-2010 02:13 AM

Fixed it!! Will see how it lasts.  At least a partial or temporary solution.

 

On the Droid, while connected to PC, went to "Settings" and clicked on "Applications."  Next, clicked on "Development."  Once that had set up, I did the "Mount" procedure and the Droid was recognized and I could see files on SD Card!  

 

Did find that if I unplugged and unchecked the "Development" setting the Droid did not connect when I reconnected it and went through the "Mount" procedure.  So, for now,  I'll just leave the "Development" setting checked so I can connect.  At least a temporary solution.

 

Hope this helps others.  Any one have any other solutions or thoughts let me know.  It is clearly a USB issue of some sort.

 

John

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