Droid Ultra: Messaging stops; won't send images, long receive time...
RGilbert
Enthusiast - Level 2

I had hoped with the update this problem would go away, but... no dice.
FREQUENTLY I get the messaging stopped error. Most often when trying to send a picture, but not always.
Often when I try to send a picture-to another verizon phone on my account-messaging will either stop or the picture takes hours to days to send. I can't delete the message to stop it from trying to send.
I've had a similar problem receiving picture messages. My notifications will show that there is an unread message, but there is nothing there for hours. Then out of the blue a picture message will finally show up.
I've tried a reset (power and volume down) as the guy in the verizon store told me to do.

1 Solution
linds_pang
Enthusiast - Level 2

I ended up doing a factory reset and did not restore my settings - am able to receive picture messages so far. I did notice my system updates appeared to not have been updated, but when I would click to update, I got a notification that I was (in fact) up to date. I also saw an 'update deferred' message. Since the hard reset everything looks and is working well.

Sent from my Verizon Wireless 4G LTE DROID

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29 Replies
Slidstuck
Enthusiast - Level 1

I had these problems and then some, around the time of an update in February. The biggest issue seemed to be that my messaging was using over 30% of my battery life-really abnormal. I was down to 2 hrs of battery life a day on a 5 week old phone!!! I also had ghost messages. Notification of a message, but no unopened message. The IT tech walked me through everything including a factory reset. It was better for a few weeks, then back to crap again. Oh, and it still happens. fantastic. Any resolutions besides sending the phone back only to have this happen again?

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softballmom88
Enthusiast - Level 2

Since the most recent update on my Motorola Ultra I can not send or receive multimedia messages either.  It is quite frustrating.  I have tried everything.  It doesn't work!!!!!  What happened????

vzw_customer_support
Customer Service Rep

Let's get to the bottom of this softballmom88! I know how important it is to be able to send those precious pictures! Is Wi-Fi enabled on your device? If so, please disable, and attempt the MMS message again.

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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RGilbert
Enthusiast - Level 2

I'm still having nothing but problems with messaging since the last update. I've had a message notification for several hours now, no message. Wireless is off. Data is on. I know that when it does come in it will be a picture.

Messaging ap shuts down repeatedly when trying to open a random message quite often. Doesn't even have to be a picture message. I'll just get the messaging stopped message. Have to power down and back up again before I can read the message and hope it works.

Before this update I kept my phone constantly logged into our wireless at home with no problems. Not sure why I should have to have my data logged out of the wireless in order to receive a picture message on the verizon network.

It also no longer will vibrate AND sound for a message. If vibrate is on it will not make a sound. That's a pain in the butt.
I have a game that now works sometimes, sometimes it doesn't and will freeze up the phone. Pretty sure the wireless is what's interfering with that too.

Google Now pops up randomly when in complete silence-that's creepy in the dead of the night. Sometimes Google Now randomly calls someone-this just started the other day. I couldn't make it stop.

I loved my  phone until this update, but now it seems that the phones different services/applications are all interfering with each other.
I've done the soft reset on the phone. I've followed the instructions here... Yeah. Not working for me.

vzw_customer_support
Customer Service Rep

RGilbert,

Oh goodness, I am sorry to hear your phone isn't allow you to view your messages and needing to be reset repeatedly. Are you using the native Messaging app? Or are you using a third party application? Have you tried force stopping the Messaging app, clearing out cache and cookies on the app? Here's how: http://vz.to/1j5n256


KarenC_VZW
Follow us on Twitter @VZWSupport

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RGilbert
Enthusiast - Level 2

I've cleared the cache for everything and deleted cookies. The game has started to work since then, but the messaging problem? No fix.
The newest problem is that it will randomly shut off as if it's completely dead and I can't turn it back on without holding down the power button and the volume down button for 30 seconds. When it comes back on it's somewhere between 70% and 80% charged.

vzw_customer_support
Customer Service Rep

RGilbert,

Thank you for all the troubleshooting you have done. We greatly appreciate it. Since you have done all of the main troubleshooting steps our next step would be to reset the device. Here are the steps to follow http://vz.to/1jB9JtF.

RobinD_VZW

Follow us on twitter @VZWSupport

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RGilbert
Enthusiast - Level 2

I gave upon help here and called tech support... 48minutes later I have a new phone on the way.

RGilbert
Enthusiast - Level 2

Yes, I am using the messaging program that came installed on the phone

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vzw_customer_support
Customer Service Rep

Thanks for the information and I know this is frustrating RGilbert. Have you performed a hard reset on your devicce? If so you may need a replacement phone. Is your device under the 1year manufactures warranty?

KInquanaH_VZW
Follow us on Twitter @vzwsupport

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cheetah15
Contributor - Level 1

This is not a VZW issue this is a Motorola issue.

1) settings/apps/all......select messaging>disable<

2) Go to Play Store....Search >messaging classsic kitkat 4.4< .....Install

Once you have done this and you do not like it you may want to see my forum in search under

DROID "Notifications has stopped" process com.android.mms

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linds_pang
Enthusiast - Level 2

Downloaded that app and no luck. Anyone else have luck with it? Wondering if I'll have to do a factory reset and if that will even help?

Sent from my Verizon Wireless 4G LTE DROID

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vzw_customer_support
Customer Service Rep

linds_pang, we want to help you in any way that we can. Let's make sure that this isn't a memory capacity issue. Try deleting all unwanted text messages on your device, power it off/on and disable Wi-Fi. Connect to our network  and test the text messaging feature. Keep us posted.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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RGilbert
Enthusiast - Level 2

I am getting so frustrated!!! It's been trying to receive a picture message for about 24 hours now. Wifi is off. I've cleared caches, deleted everything I can delete, tried everything in this thread and... All it's doing is heating my phone up and running the battery dead. It says there's a message there... no message. Every time it does this a picture comes through eventually. I can't be doing this. I am a photographer and people send me pictures of things they want to use for posing ALL OF THE TIME. This is crippling!

linds_pang
Enthusiast - Level 2

I ended up doing a factory reset and did not restore my settings - am able to receive picture messages so far. I did notice my system updates appeared to not have been updated, but when I would click to update, I got a notification that I was (in fact) up to date. I also saw an 'update deferred' message. Since the hard reset everything looks and is working well.

Sent from my Verizon Wireless 4G LTE DROID

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vzw_customer_support
Customer Service Rep

Happy to hear everything is working correctly after the hard reset, linds_pang. If you have any additional questions, we are here to help out!

NicandroN_VZW

Follow us on twitter @VZWSupport

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RGilbert
Enthusiast - Level 2

Is anyone answering anymore? Or did everyone just give up because every Ultra owner has this problem and it's easier not to deal?

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linds_pang
Enthusiast - Level 2

It's apparently easier not to deal - my fix/last resort was a hard reset, and I got no real solutions to allow me to do otherwise. If you're desperate, the hard reset did fix my problems (albeit a pain to do).

Sent from my Verizon Wireless 4G LTE DROID

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lee1derful
Enthusiast - Level 1

This is not a wifi issue it has been happening since the update VERIZON this needs to be addressed it is interfering with my work

linds_pang
Enthusiast - Level 2

Also having this problem since the update. Showing messages in the notification bar but when I open there's nothing there. Have had test picture messages sent from iPhone and android and can't receive either although the notification makes it appear as though they are waiting to be opened. Have cleared cache, have turned off WiFi, have tried changing settings. Even if turning off WiFi worked that is not a long term fix - I am not going to manually turn it on when I need it. Need a fix please!!