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Droid Ultra Wifi Problems
jmorrone
Newbie
‎05-15-2015 06:23 AM

I received a replacement phone from verizon the other day.  Now the replacement phone's wifi refuses to turn on.  It won't set up with it.  I have tried switching it on and it will immediately turn off in seconds.  Is there any way to fix this or do I have to have verizon send me another replacement?Droid

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Re: Droid Ultra Wifi Problems
TheNatural
Contributor - Level 1
‎05-15-2015 06:32 AM

Something I'm sure you can fix.... I would recommend clearing your cache partition and then doing an alternate factory reset on the phone even though, I know it should be problem free.

Clear Cache Partition

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Re: Droid Ultra Wifi Problems
vzw_customer_support
Customer Service Rep
‎05-17-2015 09:04 AM
Hi Jmorrone,

We always want your device features to work properly! Wi-fi is an important tool in keeping your cellular data usage low. Lets get a stable connection. What is the current software version on the device? Go to settings>about phone>software/build version. Do receive an error message when the Wi-fi turns off?

Thanks,
PamelaF_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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