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Droid X Application Download question

KAM12
Newbie
‎06-10-2011 01:54 PM

Hey there!  I am new user with this phone.  I downloaded (or thought I did) and application yesterday.  It was for Exchange by TouchDown.... I need this to get my work emails on my phone.  However, the app is showing on the screen but I can not use it.  I am not sure if it installed or not?  I got billed for the app but can't use it.    Any ideas would be greatly appreciate!  THANKS

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Cody21
Master - Level 2
‎06-10-2011 02:06 PM

well, if you say it's "on the screen", then you installed it.  You can also confirm which APPS you download & install by going to MARKET  .... it will list your phone's installed Apps.  (after going to Market (via the APP), click the Menu button, then "MY APPS".)

 

As far as the EXCHANGE piece taht works with TouchDown, you will need to Configure EXCHANGE.  I don't use that APP, but if I were to guess, you would Launch Touchdown then configre the Exchange part of it .. But I'm not totally sure about that part. There aree a LOT of Exchange users here that will probably be able to assist in that part.

 

Welcome to the forum.

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hallcp1019
Contributor - Level 2
In response to Cody21
‎06-10-2011 02:27 PM
You could probably email the developers buy going back to the app in the market and from my experience they have always been helpful and quick to reply. Go to the app and look at the bottom of the page it should say email or contact this developer
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Cody21
Master - Level 2
In response to hallcp1019
‎06-10-2011 02:30 PM

or here is a link from this forum with a plethora of information on how to set it up. It includes some links to other resources. Good luck,.

 

http://community.vzw.com/t5/DROID-X-by-Motorola/How-to-Setup-Droid-X-and-Exchange-2003/m-p/326924/hi...

 

 

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KAM12
Newbie
In response to Cody21
‎06-10-2011 02:33 PM

Thanks so much for your help!  It does show that it is downloaded however when I try to open up the app I just get the Professional License information and it tells me I can now close the program and start the touchDown program and start using it.  Even if I close out of it I keep getting this same screen?

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Cody21
Master - Level 2
In response to KAM12
‎06-10-2011 02:38 PM

Again, I am not familiar with Exchange ... but maybe, just maybe what you installed is the "interface" that gets used by Touchdown? By that I mean, maybe the Exchange piece you downloaded is not meant to be launched - rather, your launch TOUCHDOWN and configure Exchange inside that APP ??   Just a thought.  


Also, SEARCH is your friend here on this forum. Key "exchange" or touchdown" in the Seacrh bar up above ...  There is a wealth of info here for those topics. Someone probably has already been down the path you're on.

 

Anyone here use Exchange with Touchdown?????

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SteelerFan
Contributor - Level 1
‎06-10-2011 05:08 PM

 Hi, I am running this, make sure to also download Touchdown (Android 2.0) this is the app itself, there are 2 parts to it.. message me of you need any more help, I am running this and am very happy with it.

 

John

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