Droid X backlight stays on with phone off when removed from the charger.

Hello,

Sadly, I think that I might have a HW problem with my
new Droid X. :smileysad:

Often, the screen backlight stays on, seemingly
forever, when phone itself is off (in sleep mode) and
the screen is entirely black.

This seem to happen whenever I remove the unit from the
charger. I think that this has been exhausting my
battery.

To reproduce:

1. Place the Droid X on a charger (home or mobile). The
unit should wake up, and show the locked screen.

2. Put the Droid X into sleep mode by pushing the top
power/lock switch.

3. Now unplug the charger from the USB side connector.

4. In a dark room, you will see that with the phone
asleep, and the black screen, the backlight is still
on.

-----

As a work-around, to get the backlight to go off, you
can wake the phone up and put it back to sleep by
toggling the top power/lock switch. Now the backlight
will be off.

The work-around is simple enough, but I keep forgetting
to do it, and unless in a dark room, don't notice the
problem and my battery life suffers.

I'm running System version 2.3.15.MB810.Verizon.en.US,
Android version 2.2.

I tried the same test on a Droid 1, and it does not
have this problem.

Is this a HW or a SW problem? Will a new Droid X phone
fix this problem?

Does anybody else see this problem? Perhaps it is
caused by a certain combination of settings.

~ Jeff Byers ~

Accepted answers

Wildman

Did you do a hard reset after completing 2.2 update to remove any previous settings left over from 2.1? I've noticed a number of issue from old apps causing a number of unique issues on devices, usually a hard reset and app reinstalls usually resolved.

All comments

Wildman

Sounds like you may

1. Have the option under Settings/Display Setting/Screen Timeout set to "NeverTimeout"

2. You have Settings/Application Settings/Development/Stay Awake may be checked.

3. If you have WidgetLocker check Menu/Settings/Screen Timeout and check Custom TimeOut and then Change Screen Timeout option.

Any of these can cause this issue, so I would check them all if they apply to your device.

JeffByers

Hi,

Thanks for the reply.

I've checked my settings and "Settings/Display Settings/Screen Timeout"

is set to 2 minutes, not "Never".

My "Settings/Application Settings/Development/Stay Awake" is not checked.

I do not have "WidgetLocker" installed.

Note that my problem is not that the screen is "on" when I don't want it on,

but instead that the screen is "off" (black) which is expected, but the backlight

is still on and doesn't go off until I toggle the power switch.

~ Jeff Byers ~

Wildman

JeffByers

VerizonWireless Support recommended the same thing when

they responded, so I went ahead and did the Hard/Factory

Reset.

The good news is that the Hard/Factory Reset did fix the

backlight problem, which is great! :smileyhappy:

From what I read, I expected that after a Hard/Factory Reset,

all of my installed apps were going to be restored automatically

from the Google cloud, but this did not occur. Google did at

least remember the apps that I bought so that I didn't have to

buy them again.

I expected that some of the Settings would be lost as well,

and all of them were. I was not surprised that the SMS

messages I had received and the Call Log was lost, but this

is unfortunate.

Oh well, I had saved a list of the apps that I had installed,

and had backups of the data that I needed. I guess I didn't

have anything else to do this afternoon, but I wouldn't want

to do this very often. I expect that there are BackUp apps

to be used that would have saved me much of the effort.

I will trust the Droid X more now that it has been reset,

and the backlight problem is solved!

Thanks for the help.

~ Jeff Byers ~