Droid X camera shutter stuck closed

[joegibbs]

I was using my Droid X to take some pics since the last OTA update.

All of a sudden the shutter decided to stay closed, and when I use the camera app the picture is black. 

Tried several power off/battery pulls but they didn't work.

Before I go ask for a new phone, does anyone have any suggestions or similiar stories ?

Thanks

Joe Gibbs

[Cody21]

yea, I was going to suggest the battery pull ..

have you tried to boot into SAFE MODE? just to test it..?

Power Off

Press & Hold the Menu Button

Power up, continue holding the Menu button

After a min or 2 it should boot saying SAFE MODE in lower left corner.

test the camera app

To get out of safe mode, power off/on as usual.

Otherwise a trip to verion to have the phone replaced.

[joegibbs]

Odd thing. I can't seem to get it into safe mode. Perhaps I am holding the menu button (2nd from left on the bottom) too long.

[Cody21]

Far left button is the Menu button ... 2nd button is HOME

[joegibbs]

Into safe mode. Created a small video of  nothing  

Rats. Guess its not due to a 3rd party app (non verizon/non stock).

[Cody21]

yea, time to take it in ...   sorry ...

[joegibbs]

Am sorta hoping that they can't give me a droid x and I get to choose something else. As long as they don't take away my unlimited data plan.

Will see what they say sometime this weekend.

[B33]

@ joegibbs

I would say that Taking back the X is the best thing to Do i looked on the Moto / Droid X forums an this problem was really a big issue when the X first came out. an for many X owners the only salution for them was to return there X to the store for a new one.

Good luck to ya an hope you can get something to wear you can take Pictures again. B33  

[dirkbonn]

Have you tried tapping your phone lightly with a sledge hammer to jar the camera lens cover loose?    Just kidding... don't hit it with any hammer. 

My guess is if they don't have any "X's" to replace yours with, they will offer you a Droid X2.  I don't think they will just let you choose any phone.  But you never know.

Best of luck,

[LenaA_VZW]

Thank you to the community members for the great information provided. 

Are you still experiencing issues with your Droid X? If so, please send me a PM with your mobile number and a contact number. I will contact you to assist you further with your device. 

Thank you again,

[joegibbs]

While I like the rubber hammer idea, I went into the store over the weekend. They played with it but could not get the stuck shutter to work. 

Received a replacment "Like New" Droid X today. The clerk in the store said that I should be getting the X2. Guess he was mistaken.

Will switch over to the new'ish phone later today. It had better work without any issues as this is my 3rd phone in 8 Months. 

Joe

[Wildman]

Actually the mechanical shutter was one thing that always made me nervous about the device, now that I read this I wonder due the Droid X2 and the Bionic still using that type of camera system?

[curtterp]

actually there is no mechanical shutter in the X. It is just a sound effect. turn it off, and you will not hear the click of a shutter.

[Wildman]

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curtterp wrote:

actually there is no mechanical shutter in the X. It is just a sound effect. turn it off, and you will not hear the click of a shutter.

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I dont think you are right about the Droid X because they advertised the device with a mechanical shutter and I actually had a phone replaced because the tech said the shutter went bad, I really dont believe its just a sound..

[GDinMD]

Have had my Droid X for just over a year and really liked the phone until last week.  I haven't been able to figure out what but something changed in a recent software/app update. Now the camera stopped working and battery drains about 3 times faster than usual. Everything else seems normal. I've tried battery removal, reprogramming (*228), rebooting in safe mode, etc. with no luck. Haven't tried Factory reset yet but went to local Verizon store and rep said the shutter doesn't open, my warranty is now expired, and all that can be done is replace phone! I'm really peeved! All my previous smart phones were LG are are still running fine (handed down to kids). Anyone have other options for trying to fix this Droid X?

I like the ability to customize my phone but reliability and endurance are much more important for me and if I'm going to have to spend $$$ on a replacement, I may have to opt for the next Apple product, if this Droid can survive long enough. Somebody convince me why I should stick with a Droid.

[dirkbonn]

If you need someone to convince you, you sound like an excellent candidate for an Apple product.

 Like you said, customization is secondary and in addition, you never have to worry about having to pull the battery.

Best of luck,

[curtterp]

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GDinMD wrote:

~snip~. Somebody convince me why I should stick with a Droid.

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Nope..... you can make up your own mind on what you want for a phone/OS/manufacturer/network.

[Cody21]

Actually, since GB, you can no longer turn OFF the shutter sound. I use Vignette and it USED to be able to be silenced. No lnger since GB -- unless someone knows some magic.

[dirkbonn]

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Cody21 wrote:

Actually, since GB, you can no longer turn OFF the shutter sound. I use Vignette and it USED to be able to be silenced. No lnger since GB -- unless someone knows some magic.

---

Yes Cody, it's still there.  When you are using the camera, go to

Menu > Settings > Shutter Tone.

[Cody21]

Yea, I see/saw that ... but when I deselect it it makes no difference - the shutter clock still sounds in both camera Apps ... Are you saying that you've been able to Silence yours ??

[dirkbonn]

Cody,  Yes, I took 2 pictures before I sent the post just to be sure and with it de-selected..... no clicking sound and when I re-selected it, the shutter sound returned. 

Possibly the camera app you said you had may have overridden the option to select that feature?  Just a guess though....

Good luck to all of us with "X's".....