Droid X freezing/locking up

[Grazer]

Lately, my Droid X has been freezing up - in the middle of something, the screen will just freeze and all the buttons will become inoperative.  You can't even turn the unit off.  The only way that you can get out of this state is to take the battery out and then put it back in and turn the unit on again.

I've done an internet search and it looks like this is a common problem.  Initially, the thinking was that "unapproved apps" were causing the problem, but a lot of the posts are from people that aren't running anything other than the stock apps that come with the phone.  People at VZW told me that it has been "fixed", but from my experience and all the posts I see on the internet, clearly this is not true.

Any one else out there having this experience?  If so, what is VZW telling you?  Is this a software problem that can be fixed, or (much worse) a hardware problem that needs a recall?

[Grazer]

Forgot to say that I am running the Android 2.1.  I am wondering if updating to 2.2 will help any with the lockup problem.

[JJ48]

Yes I have had my Droid x for a couple of months now and have the same issue. Not as extreme as having to remove the battery but locking up. It's frustrating when you can't make a call from your phone when you want to. Verizon blames manufacture or claims it is a one off. I guess they need to learn how to use google.

[mobius0322]

Mine was doing the same thing after 2.2 update but did factory reset and it works fine now.

[sntwatt0715]

I got the 2.2 update and installed it and now 1 week later I am awaiting the arrival of my replacement Droid X because it went kaput last night. I do not recommend the 2.2 update! While on the phone with tech support for an hour my husband looked on google and found that the Droid X is having massive issues with the 2.2 no matter what Verizon tech support tries to tell you. The lady I spoke with last night didn't admit to seeing issues until my husband brought it up that he had found something online. Here is the link to what we found. Mu husband has the X as well and so far so godd on his device.

http://nexus404.com/Blog/2010/10/14/droid-x-android-2-2-issues-officially-acknowledged-by-motorola-a...

Hope this helps you

[robimon7]

I got the 2.2 update and installed it and now 1 week later I am awaiting the arrival of my replacement Droid X because it went kaput last night. I do not recommend the 2.2 update! While on the phone with tech support for an hour my husband looked on google and found that the Droid X is having massive issues with the 2.2 no matter what Verizon tech support tries to tell you. The lady I spoke with last night didn't admit to seeing issues until my husband brought it up that he had found something online. Here is the link to what we found. Mu husband has the X as well and so far so godd on his device.

http://nexus404.com/Blog/2010/10/14/droid-x-android-2-2-issues-officially-acknowledged-by-motorola-a...

Hope this helps you

Thank goodness i still have my 2.1

[Android10]

First you would want to make sure that you have the latest update on your device.  

From the main screen, touch menu tab
Touch Settings
Touch About Phone
Touch System Updates

If you continue to have problems try doing a factory reset on the  phone.  

MasterReset/Soft Reset: Allows to reset device back to factory settings.

Factory Reset option 1 From the main screen, touch menu tab Touch Settings Touch Privacy Touch Factory Data reset Touch Reset Phone Touch Erase Everything Warning: This will erase all data from your phone, including: Your Google account System and application data and settings Downloaded Applications It will not erase: Current System software and bundled applications; SD Card files, such as music or Photos Factory Reset option 2  - Warning this will reset device back to original factory settings. Turn off the phone Press Power + Home at the same time Display will show a triage android screen Press the search hardkey - this will unhide the menu and show the following options  Reboot system Now Apply sdcard:update.zip Wipe Data/Factory Reset Wipe Cache Partition Use VOL Down key to scroll down to "Wipe Data/Factory Reset", press camera key to select option and wipe device.

[srnewby]

I have just started having that problem in the last couple of days on my Droid X as well.  Have had the 2.2 update loaded for about a week and have never had this problem until the last couple of days.  I didn't ever root my phone and I am only running stock apps.  I hope it clears itself up or Motorola comes out with a fix soon.

[Grazer]

Noah,

Thanks for the procedure.  I have updated everything including Android to 2.2.  So I will see if it continues to lock up periodically.

However, you can see from the other reply to my initial post, that another user is experiencing the same problem and is already running 2.2.  So, I don't really expect that to help.  In fact, I know 3 other people that are personal friends that have Droid X's and all three are having the same problem.

While I appreciate you posting the standard procedure, I believe that Verizon is still in the "denial" state on this issue.  I suggest that Verizon start pushing hard on Motorola to get to the root cause of this and get a fix in place, even if it means recalling the things.

BTW, I think the Droid X is a great phone, maybe even the best on the market now.  This problem just needs to get fixed!

[furyzin]

After the OTA update to froyo 2.2, my music player consistently locks up the phone. Requiring a battery pull as it becomes completely unresponsive. Specifically pressing th playlist icon while the music app is running will lock up the phone. I have had to resort to using a third party music app. 

[PacoX]

For those with 2.2 the best thing to do it completly wipe the whole phone. SD card included. There are some bugs and glitches going from 2.1 to 2.2. Old data trying to interact with new data and things go bad. You can clear you Music Player app data but thats only a temporary fix because the problems seems to lie else where. Either way, you are going to have to reset because the Music player pretty much loads up the whole phone. Do a factory reset. When your phone comes back on skip putting in your account into. A matter of fact skip everything. At your homescreen go to Settings > Privacy. Click Back Up so you can uncheck Automatic Back up, and then uncheck Back Up. Hit Back then go to the SD card setting. Unmount and Format your SD card (Back up any files onto you desktop first). Now you can go to Accounts and set you accounts back up, be sure no to import any app settings from your Google account. Redownload your apps and enjoy your fresh phone. With a decent 3G connect you will have all your apps back in less than an hours, maybe faster with a WiFi connection.

[shumms311]

I guess I need to do this...but it seems like such a pain!  What will this erase?  I recently went from 2.1 to 2.2 and am experiencing the same lockup problems.  So do I just move my apps to my card, and then from my card to a folder on my computer?  I'm just wondering if a factory reset will erase some of my data?

[Wildman]

Now I know this is a swing subject on if a Task Killer is needed but I have not had any issues using Advance Task Killer so Im for them myself, give it a try, what would it hurt.. I believe it may help because I am thinking your devices resources may be getting low from running all that time without monitoring and closing background apps..

[PacoX]

With a factory reset you lose apps, contacts, and saved text. Your contacts should be backed up via google or verizon. Any purchased apps will show up in your market download list. It takes about half an hour to an hour to download 70+ apps.

[francisca]

I've been having the same problem. My phone is on, but all I get is the M on the screen.  I can hear phone calls come in, but I have no way to answer them.  I don't want to take about my battery every time to get it to work.   I guess I will have to do a reset.  I hope this isn't a continual  issue; otherwise, the reason for getting the Droid X is moot. 

[Armored]

If you look around there are a couple of other "hot" threads on the frozen screen issue on the forum.  A couple of proposed work arounds.  If found the following on a Motorola Board (it is also posted elsewhere on the Verizon Board)

"If you have already upgraded to 2.2 for Droid X, you have found some new capabilities. Unfortunately, some owners also found new issues.  Here are some of the known issues raised by forums members, with some information about each. It is not intended to be a complete list at this time -- there are many more fixes and improvements in the works. I’ll update this list as information becomes available.

• Stuck on Moto logo after reboot – this was tough on a few owners. Very sorry about that. A fix has been developed for this and should eliminate the problem. It will be distributed in a future software release. If you are still experiencing this issue, click here.
  
  
• Random rebooting – while there always seem to be new conditions that can cause an electronic device to panic, we do have improvements coming that address and eliminate identified panic states. They will be distributed in a future software release.
  
  
• WiFi connection and stability – improvements in WiFi have been developed, to address several problem areas. They will be distributed in a future software release.

• Battery Manager “force close” errors – under some circumstances, pressing the battery icon under Menu > Settings > Battery Manager results in a forced close error. A fix has been developed for this and should eliminate the problem. It will be distributed in a future software release.

• Media won’t play – includes “sorry the player does not support this type of audio file," custom ringtone stop working, video won’t play, etc., until after a reboot. We believe we have identified the cause of these errors. A fix has been developed for this and should eliminate the problem. It will be distributed in a future software release.
  
  

• Music files cutting off the final four seconds or so – a solution has been developed. It will be distributed in a future software release."

At this time I don't have information about when the next software update will be available -- when I have it, I'll share it here