Droid X2 Text Field Issues

Beginning today I am having an issue with the text field on the Droid X2. I will be typing a text message when the keyboard will minimize, once I pull it back up I can no longer make out anything I type it looks like symbols or just a blank area. I have powercycled the phone several times and I have checked for a system update which there is none. This is frustrating since this is a brand new phone and has had no damage whatsoever. Needless to say if this is what I can expect out of a product I've owned for not even a week yet I may as well go back to AT&T where I had no issues with the phone I had for two years.

Suggestions?

Anyone else having a similar issue?

Accepted answers

AnthonyTa_VZW

x324nd13n1c013 wrote:
Yes! I have had issues with the keyboard as well. I've had my phone for a little under a month now and I've had it reset twice already because of this. I've ordered another one in hopes that the problem won't happen on that phone [which I'm doubtful of that].

Thanks to all of the feedback and suggestions!

I would also like to recommend another step. Found another customer that ran into the same situation, and they tried the following:

"Something that will help with the keyboard disappearing...it is because the next word prediction is on and that word is triggering the end of the message. I turned the next work prediction off and working fine on that part"

Let me know how this works out for you!

All comments

gerio

Sure...

X2 here. No keyboard problems here (and that statement will probably land me in hot water, but it hasn't been fatal yet...)

You have 2 options. You can try a factory restore of the phone to see if it helps. Or take it back to the dealer for an exchange. And since you are within the 14-day return period, you can return the phone for another model, if you feel it necessary.

If I may, you seem quite ready to dump Verizon and go to AT&T over a hardware issue that is 100% unrelated to the carrier's service. I find this odd, but if that's all it will take, then you should return the phone now and go on to AT&T as soon as possible. Well, you brought that up.

I was going to suggest using another keyboard as you didn't mention which one you are using. But I now think that there is something deeper than the keyboard going on. Also, I'd check the settings in whatever keyboard you are using to make sure some weird option hasn't been selected, intentional or otherwise.

Geri O

x324nd13n1c013

Yes! I have had issues with the keyboard as well. I've had my phone for a little under a month now and I've had it reset twice already because of this. I've ordered another one in hopes that the problem won't happen on that phone [which I'm doubtful of that].

DionM_VZW

Gerio has a terrific suggestion. Thanks! However, if this issue has not been resolved to your satisfaction, please send me a personal message. Thanks!

AnthonyTa_VZW

x324nd13n1c013 wrote:
Yes! I have had issues with the keyboard as well. I've had my phone for a little under a month now and I've had it reset twice already because of this. I've ordered another one in hopes that the problem won't happen on that phone [which I'm doubtful of that].

Thanks to all of the feedback and suggestions!

I would also like to recommend another step. Found another customer that ran into the same situation, and they tried the following:

Let me know how this works out for you!

mom_in_nm

My phone started doing this yesterday. I thought I was gonna have to take it back to the store... but thought i would look online to see if there was a fix... Im glad i did!! I took the next work prediction off and the problem has been fixed!! Thank you!!!!!!!!!!

I was getting VERY frusterated!!! You have saved me some grey hairs! :smileyhappy:

msride

Hi, I am also having the same problem. Would you be able to give me the steps on how to turn that feature off? Thanks!

faith4life723

I have the DROID x2 and I had the same issues. They reset my phone twice then ordered me another phone and the replacement phone is doing the same thing so I went back and they reset my phone and the same thing keeps happening. I have paid alot of money for my phone and have turned off the word prediction and it still does it. They are now telling me to not download apps. I did not buy this phone to not download apps. And Verizon says the phone is too new to exchange it for another device. They wont even let ms downgrade. The DROID x2 is the worst phone.

ladydemonic

I had the same problem with the text field box. I did the solution of taking off text prediction and now my punctuation keys freeze the keyboard so I have to reboot the phone

mswatsox

This keyboard is meeessed up! Won't turn on at all when I press in a text field or disappears while typing. Also adding words to the end of "&". I turned off the "show suggestions", "auto correct errors" & "next word prediction" options. Also used the "clear learned words" option. So far seems to be doing better but just not what I expected! Got this as an insurance replacement for a Droid X.

Also having issues with the camera. HATE that there is no external button! Aside from that, it refuses to start sometimes (caused me to miss at least 3 special moments -grrrrrr ) AND it has even turned itself ON out of the blue! I don't have any camera/photo apps installed.

Sure wish I hadn't dropped my X :smileysad:

unknown

You did the right thing with disabling the next word prediction in the keyboard settings. Another thing that users have done with great success is clear the cache/data for the keyboard. This may also fix your camera issue.

Go to settings> applications> manage applications> all> multi-touch keyboard> clear data/cache and force close.

Repeat the same for your camera. After clearing the data for both the camera and the keyboard, pull the battery. If your issues persist with the camera, it can definitely be a hardware/software issue needing a master reset and/or replacement.

Let us know any updates on your issues.

basehitter10

Thanks for this info - it solved the issue for me!

shani

I downloaded swiftkey x as soon as I activated my phone, and now it switches between that and the original keyboard. I've uninstalled it and reinstalled it, nothing. I really don't want to reset my phone if I have a better option. I'm barely out of my fourteen days.. Any suggestions?

HappyJackDaddy

Honestly, if you're having problems with the keyboard freezing, or disappearing, or making illegible characters in your texts, the solution is:

Settings> applications> manage applications> all> multi-touch keyboard> clear data, clear cache.

Money

I have the same problem with my Droid X2. Now it won't even let me send messages but I can receive them. My phone is so overly touchy and I don't know what to do about it! I have tried everything.

YippySkippy

I had the exact same issue and removing "next word prediction" did work to fix mine. However, is this an issue that needs to be fixed by verizon. Why did it happen and why can't I use "next word prediction"??? Anyone have answers to these questions?

Crouge

I have just had this issue for the second time with my DROID X2. And turning off the Next Word Prediction solved the problem...but my question is, I followed this exact step when I had the problem 4 months ago--so how did the Next Word Prediction get turned back ON?

HappyJackDaddy

I don't know about your Next Word Prediction thing. But if you do this:

Settings> applications> manage applications> all> multi-touch keyboard> clear data, clear cache

it should fix the problem and you can keep your Next Word Predition turned on, because it's a useful feature. At least I like it.