Hello,
My bionic is (or was) approx. 2 mos. old. 3 days ago I noted the battery to be at 50% when I met a friend at a restaurant and (the phone was placed in my pocket... no there was no water damage, not dropped, etc.). 3 hrs. later, upon leaving the restaurant I noticed that the phone would not turn on. 
I went home, attached the charger.... no dice! Not even a charging icon. After several battery pulls, as well as leaving the charger on overnight, the phone would still not turn on. (By the way, I have not rooted my phone or altered the device in any way). I contacted Motorola and the tech assured me it was likely a defective battery.
Went to VZW and they placed a new battery in the phone..... no dice! The phone would not turn on or take a charge. I was told the phone was 'defective' and VZW would send me a replacement since it is still under 'warranty.' I then learned that the phone I will be receiving is 'refurbished'--certified, like new. I have protested, but to no avail. Furthermore, I am told by VZW (via an e-mail) if I do not return my now defunct phone I will be charged full retail ($599) for the 'refurbished' (like new) phone.
I have some concerns that if for some reason the VZW techs who receive my 'dead' phone are able to bring it back to life they will then have access to the contents of my phone: e-mails, documents from work, passwords (all in encrypted format thankfully) etc. etc. Obviously, I cannot perform a factory reset on the phone prior to sending it back. In addition, I now realize after examining my SD card on the 'dead' phone that there is virtually nothing on it. It appears that I have been backing up all of my important stuff (as well as saving photos and music) on my 'sdcard'--but now realize it is the phone's internal SD card, not the removable one. [Naively, I didn't realize that when I was using my file manager and opening the 'sdcard' folder, it was the internal phone memory.... not the 'external' sd card.] Why the h*ll does the internal memory have the same name as the external SD card? (I now understand that I need to look for '-ext' to identify files that are on my removable SD card.)
I have asked VZW to reconsider, even offered them an additional $299 (which is what I paid for my first Bionic)--if they would just allow me to switch out to a new phone. All the people that I have spoken with (now 2 customer service individuals and 3 tech support individuals) have insisted there is no security risk--that my phone will be dismantled and/or wiped clean if it can be turned on. Also, I have no option except to pay full retail if I insist of keeping my current phone. All insist that I cannot receive a 'new' phone--only a refurbished device.
At this point I am too exhausted to stay angry, but truly believe that there is something terribly wrong with the device that no one seems to be acknowledging.
I would welcome advice (as long as it is constructive) from community members.
Thanks for reading my post.
