Droid charge SIM CARD not recognized by Verizon Wireless.

zajche
Newbie

every time when i login to pay my bill  this comes up first

 

Your SIM card is in a device that is not recognized by Verizon Wireless. Some services & features may not perform as expected.

 

and the phones are two months old

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WCMack
Specialist - Level 1

Dear zajche,

 

You are using the "My Verizon" app to try to pay your bill, correct?  Once you tap the My Verizon icon, how far do you get before you see this message?

 

What steps if any have you taken to try to correct or diagnose the problem?  Have you removed and reinstalled the SIM card?  Did you do a soft reset?  Hard reset?

 

Please provide this and any other information you can think of, so that perhaps someone on this forum can help.  Thanks!

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