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Droid charge issues

Receiving my 2nd replacement DROID charge today..The first one I bought in store started to lose data connectivity and dropped calls on a daily basis..The 1st replacement I received said the usb was connected every time I plugged it into the wall charger AND also dropped data several times a day.

If my 3rd DROID charge continues to have the above mentioned issues,VERIZON should replace my charge with the phone of my choice!

This is absolutely unacceptable.I have read a ton of posts on the data connectivity issue and the 4g to 3g problems.

This is a known ISSUE! Quit sending out crap phones as replacements to people VERIZON.FIX THE PROBLEM CORRECTLY!

Comments

WCMack

Dear txfire600,

I wish you luck in switching to another model phone without paying the "restocking" charge. I don't think it will happen, but let us all know if you get them to do it. Details on technique would help others on here that are considering returning the phone within the 14-day window.

KinquanaH_VZW

txfire600, I can understand your frustration with having to replace your device a second time. We do our best to stand behind our devices so that you have a working phone. Your manufacturer's warranty provides an equipment replacement option for up to one year from the date of purchase plus, there is no extension of your Customer Agreement for the replacement. Verizon Wireless will provide you with a certified like-new wireless device identical to the one you have in exchange for returning the qualifying defective device.

Additionally, certified like-new wireless devices pass over a 100-point quality check before they can be offered as replacements. Since these devices have the latest software version, they often perform better than the device currently being used. This exchange does not cover physical or liquid damage, installed handsets, batteries, accessories, or antennas.

We do not intentionally send out replacement phones that do not work because we care about our customers. We do everything we can to resolve the issue with trouble-shooting. If we feel the phone is defective and your in your warranty period, we replace the device as long as there is no damage to the device. This is our commitment to you and if you continue to have an issue, please do not hesitate to contact us.

dadwynd

Sirs:

I just received my replacement samsung charge., not good!!!

Hotspot is a BIG issue and I believe Samsung and Verizon are not able to fix the problems.

On my first phone ..it was extremely slow and would drop out often. A ticket is still open and no response. Then the 3G at the top disappeared...new phone ordered.....

Now,my new phone is a reconditioned flacky piece of you know what. Why not a NEW replacement, that is what I bought and paid for.

It is still very slow and drops out. In addition I had some other one time issues that I either had to turn off the phone or do a master reset to resolve.

Now I have to turn on Tethering AND hotspot And wifi on my laptop to be able to stay online!!! My speeds are in the 8% to 15% range...that is an 'FFFFF" It won't stay online with hotspot only.....

Going thru the tech line for two weeks has my about crazy. They always want you to turn on cdma, only: Turn on roaming , Do a master reset, etc.....and then they say the engineers are working on it.......

Regards,

R. Wynd