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Droid freezing up several times a day
cree_24
Member

Both my husband's phone and mine are constantly freezing up lately.  The bottom three navigation fields do not work.  Is this a system update issue? 

This is extremely annoying to have to reboot every time.  Is anyone else experiencing this all of a sudden?  What can we do?

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Re: Droid freezing up several times a day
vzw_customer_support
Customer Support

Let's explore options to resolve these issues cree_24! Did these freezing and bottom navigation issues start after a software update? If so, please do an automatic restore as per this link http://vz.to/TN7IiE and make sure UNCHECK boxes at steps 4 and 5 to clear any potential system conflicts between previous software and new software and test. Keep us posted.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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