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Droid frg22d update stops syncing with exchange 2010

dwilli337
Newbie
‎09-02-2010 06:11 PM

We have exchange 2010 SP1 running.  When some of the droid users received the 2.2 software build FRG22D it stops syncing with exchange.  I have build FRG01B and it works fine, I hope they don't push FRG22D to my phone.  HAs anyone else had this issue?  Has Verizon recognized this issue.  It is going to be major as more phones upgrade and run on Exchange 2010 SP1.

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jblomberg
Newbie
‎09-02-2010 06:21 PM

Same problem here, too.

 

The upgrade to 2.2 arrived the other morning and wa-la, exchange email app prematurely aborts.  I sent in the failure notice from the phone and it may have vanished into a black hole.  Smiley Happy

 

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VZW_Zrock02
Contributor - Level 3
‎09-06-2010 01:45 PM

This is nothing more than a software issue in some of the phones. A hard reset will clear this up should it happen to you. Hope this helps.

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hugage81
Newbie
In response to VZW_Zrock02
‎09-06-2010 03:06 PM

I did a hard reset and that didn't fix my issue so i wouldn't suggest doing a hard reset.

 

My environment:

Exchange 2010 SP1

Droid  with FRG22D

 

I haven't been able to pinpoint the issue but it has to do with the request and response with provisioning between the devices and exchange. Nothing has changed but updating the phone to the latest patch.

 

I receive the following error:

 

*******************************************

RequestBody :
<?xml version="1.0" encoding="utf-8" ?>
<FolderSync xmlns="FolderHierarchy:">
    <SyncKey>0</SyncKey>
</FolderSync>

AccessState :
Blocked

AccessStateReason :
Policy

ResponseHeader :
HTTP/1.1 449 Retry after sending a PROVISION command
MS-Server-ActiveSync: 14.1


ResponseBody :
[No XmlResponse]

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hugage81
Newbie
In response to hugage81
‎09-06-2010 03:29 PM
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mutuff
Newbie
In response to VZW_Zrock02
‎09-07-2010 10:52 AM

Will a hard reset delete all apps and any saved data?

 

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dwilli337
Newbie
In response to VZW_Zrock02
‎09-07-2010 11:42 AM

The hard reset did nothing for me as well except erase all my saved app data.  Is anyone at VErizon getting this addressed?  This is a major disruption to a device that is sold to support Exchange Active Sync! 

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dwilli337
Newbie
In response to dwilli337
‎09-07-2010 12:37 PM

I just got off the phone with Motorola level2 support and they are aware of the issue and working on a fix.  They recommend installing Touchdown by Nitro as a temporary resolution and they should have the fix out before you need to purchase the app.  Verizon should be more in touch with these kinds of issues.  Good luck.

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wesman0415
Newbie
In response to dwilli337
‎09-07-2010 07:29 PM

Droid isn't synching with Exchange 2003 either, even after having my phone rolled back to OS ver. 2.1. My company is working with VZ tier II to resolve but I'm not seeing any improvement. I've tried to open a ticket with VZ tech support but once I mention the corporate ticket, they want the tkt# before they'll proceed and I just can't get my hands on it.

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Ohmus
Newbie
In response to wesman0415
‎09-07-2010 10:34 PM

I created a new Exchange policy with the same settings as before and assigned it to the devices. Then had the users recreate their profile and it started to work again.

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dhartz
Newbie
In response to Ohmus
‎09-08-2010 12:43 PM

I created a new activesync policy with the same settings as our old policy and also removed all of the mobile devices previously registered with this mailbox and it worked.

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amy7119
Newbie
In response to dwilli337
‎09-10-2010 05:20 PM

I downloaded Touchdown and it didn't work either, any thoughts?

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ScoopJackson
Newbie
In response to amy7119
‎09-10-2010 06:42 PM

Can someone provide some instructions for downgrading to FRG01b  (The initial android 2.2 update),  as well as a link to the download file?          I have a droid 1,  and I believe the instructions may vary by device. 

 

Google/Verizon/Moto really screwed up on this one.  I've got some seriously ticked off senior executives.    

 

Thanks

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amy7119
Newbie
In response to ScoopJackson
‎09-10-2010 07:07 PM

yes I would like the directions as well, I have the original Motorola Droid

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RichardLetts
Newbie
In response to ScoopJackson
‎11-15-2010 08:41 PM

Unfortunately there are two problems that might prevent this from working:

1. a broken googlemail.apk file (also known as email.apk)

to fix this you have to 'root' your droid and replace the googlemail.apk that Verizon ship with the STOCK email.apk out of the Android 2.2 SDK... Verizon/Motorola don't even need to compile code: they could just use the version google ships with the SDK.

I gave up on trying to get Verizon support for this when their customer service person tried to get me to divulge my work username/password combination. (One of the things I'm pretty sure will get me fired)

 

2. Broken SSL certificate handling; at work the new exchange servers have new SSL certificates and verizon have not pushed new up-to-date root certificates out for a while. 

 

/RjL

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MeMa8080
Newbie
In response to VZW_Zrock02
‎09-09-2010 03:30 AM

I did the hard resent and phone will still not sync to Microsoft exchange.

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BeeMac62
Newbie
In response to MeMa8080
‎09-09-2010 03:12 PM

Me too! That upgrade has hosed this thing entirely.

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Cobjones
Contributor - Level 1
‎09-08-2010 01:38 PM
Dhartz got it... if you look around this seems to have worked for a lot of people.
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hugage81
Newbie
In response to Cobjones
‎09-08-2010 06:51 PM

Sadly that hasn't worked for us at all. We are on SP1 if that matters.

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dak1124
Newbie
In response to hugage81
‎09-08-2010 07:13 PM

Has not worked for us either. We downgraded a Droid back to 2.1 and found that that solved the problem but would hate to downgrade them all.

 

Dan

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uniden900
Newbie
In response to dak1124
‎09-15-2010 03:46 PM

Recreating the policy has not worked for us either.   No one on FRG22D cannot connect to our exchange 2010 Sp1.  Does Verizon even look at this?  Do they have anything better than reseting the phone?  Resetting the Policy?

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