Droid screen freezes on boot up - red eye. Reprogram Phone?

[palmerhg]

phone having problems accessing market application.  I turn off and back on - same problem.  I remove battery and reboot and sticks on 3rd screen where red eye is.  I call tech support and they say out of warranty and need a new phone.  I ask about hard reset and they say I have to take to service center.

I booted up with the keyboard out, holding down the mouse thingy and the on button.  Up came a screen with

Bootloader

2C.7C

Battery OK

OK to Program

Connect USB

Data Cable

Question, can I reprogram phone with a USB cable and if so, how do I do it?

Thanks,
Hamilton

[PJNC284]

yeah, you're probably better off seeing if they can do it at one of the corporate stores.  Some won't do it though.  If you're fairly tech savvy you can probably google directions on reflashing but we can't really talk about it here.

[palmerhg]

thanks.  I called Verizon and they pointed me to a store with a technicial.  I go to the storefront and tell them I need a technician and they point me to someone who looks like sales.  I ask her if she is a tech and she tells me that Verizon got rid of their techs in the stores and all the sales persons were trained in tech stuff.

Fine - "my phone is frozen and I want you to push new software to my phone".  She has no idea what I am talking about and goes in the back room.  I seek out Manager and ask about techs and he tells me same stuff and I question their capability to be able to manually upload new firmware.  About that time the sales person comes back and tells me that I will have to purchase a new phone.  Manager says... no, no, no and goes to the backroom. 

Long story short:  they could not upload new firmware and gave me a new phone - no charge.  That was smart of them as this was clearly a software/firmware problem and not hardware.