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Droid4 Upgrade! NOT

I am trying to figure out how to contact Motorola directly to let them know what a hassle it is when your phone settings are changed during an "Update of the phone"?

The Shift Key now must be held down to work instead of hitting shift and then the key. I don't prefer that, didn't get asked, and after wasting way too much of my day today trying to send text, email and even search on the web unsuccessfully (until stumbling on holding the key shift key down being an answer) would like Motorola to take/buy this phone back. Does anyone know how I would best contact Motorola? Verizon techs are helpful and nice, so I'm not upset with Verizon.

My frustration is in having the phone keyboard operation changed without asking or even notifying me that would happen... When I get a new phone, I anticipate needing to learn how it works and make adjustments. This isn't a new phone and wasn't a good day to have to learn. Bottom line, I no longer want the phone and believe Motorola should be aware that problems like this aren't acceptable.

Comments

prh2012

You are not alone. I loved this phone for the keyboard. No it is very hard to use.

unknown

You're dreaming if you think a manufacturer would, could, or should contact all owners for their impressions or approvals of upgrade changes. My advice is to download a keyboard app from the Market.

PS: It just dawned on me that maybe that phone has a physical keyboard. If that's the case, I have no idea what you can do.

SuzyQ

Yes, the Droid 4 has a physical keyboard.... the update is downloading to my phone as I type this response... so we'll see how the install and subsequent exploration of JB goes. For me, if the only upsetting change was the fact I had to learn to hold shift while typing a capital...I think I'd learn to hit caps lock instead of Shift (which I tend to do anyway) and then hit it again after the cap is typed... it's one more keystroke but I not worth trading in the phone for....

unknown

Or, just skip the caps altogether. I didn't think people worried about capitalization, punctuation, spelling, etc. when texting.

SuzyQ

jimfitzgerald wrote:
... I didn't think people worried about capitalization, punctuation, spelling, etc. when texting.

I use the keyboard for far more than texting... I do a LOT of email on the phone, and even when texting, capitalization, punctuation, and proper grammar ARE important to me. I also "work" on the phone when needed, editing documents with an office-like app. And I post to Facebook, and Linked In, and Twitter... for me, personally, skipping caps is not an option. Learning a new/different way to get it accomplished may be a hassle, but doable. And for me, not worth trashing the whole phone... just my 2¢.

SuzyQ

LoriMS wrote:
...The Shift Key now must be held down to work instead of hitting shift and then the key.

I just got the update to JB 4.1.2 this morning on my Droid 4 - the Shift key behaves exactly as it did before... I can hit Shift, then the letter key and I get the capital letter, I don't need keep it pressed to get the capital... so I'm not sure what is happening with your phone. Wish I could be more help!

LoriMS

Update on 3/26/13: The Shift Key is now working! For anyone who thought it wasn't a big deal that it didn't work, please keep in mind that all of the symbols above the numbers weren't accessible by hitting the Caps Lock key. Unlike a computer keyboard, the shift key is only on the left side of the Droid keyboard, so this was more than a little inconvenient. Many thanks for all the comments and to Verizon & Motorola for fixing the problem!

SuzyQ

Glad it's now working for you!

prh2012

I fixed it with the help of Verizon Tech.

Go to system settings

the Language & Input

Click the cog wheel to the right of Android keyboard

uncheck Popup on keypress

This fixed it for me.

bobnosko

What upgrade are you referring to? I have the same problem with my shift key since the 4.1.2 update mine is intermittent. Sometimes it works like it is supposed to other times it does not.

I just got off the phone (over an hour with 4 different reps) with Verizon and then Motorola and they did not have a clue as to what I was talking about. The Motorola tech said that I should send my phone back in for repair. Wait, it was working fine up until the 4.1.2 update... many folks are having the same problem after the update. What don't they understand about this????

SuzyQ

bobnosko wrote:
... I have the same problem with my shift key since the 4.1.2 update mine is intermittent. Sometimes it works like it is supposed to other times it does not.

OK--this is interesting... MOST of the time the Shift key works as it did before (hit Shift, then hit whatever letter I wanted to capitalize), but when I was typing a response on this forum on my phone earlier today, I DID have to hold down the Shift key and the letter key, just as you do on a full keyboard, to get it to type a capital... so it's flaky. Works one way for text and email, another when browsing the web? I haven't got enough examples of it working one way or the other to find a common factor.

LoriMS

Hi Bob,

I'm not sure what the upgrade was, but it happened this week. I've found that the problem comes and goes. I've re-started my phone at least 3 times in the last day. And I tried the instructions that someone else posted here:

"I fixed it with the help of Verizon Tech.

Go to system settings

the Language & Input

Click the cog wheel to the right of Android keyboard

uncheck Popup on keypress"

My phone is working ok right now, but not consistently. I've never posted on something like this before, but was so frustrated... Hope your phone is working well again and continues to!

Thanks for writing!

Lori

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