Hello. I am also having horrible dropped call issues. About 50% of the calls I make from my house that are over 2 minutes long are dropped. I live in central San Francisco. A Verizon rep offered to sell me a mini tower to boos t my reception, but I don't feel I should hve to pay extra to receive the service I'm already paying for. I'll re-iterate that i live in a major metropolitan area with a clear view of the sky. Calls in my house and all throughout my neighborhood drop frequently. Any help appreciated. I've done all the resets, power cycling, etc to no avail.