It's not a "known issue" until the fat lady sings, ... oops I mean the Big Red lady sings. 
My wife now has an X2 because this issue could not be resolved on the X.
Well ever since I updated my Droid X to Android version 2.3.3 I am experiencing period loss of the 3G network and the only solution seems to be to restart the phone. Many of the Android forums are reporting this same issue. Are others here experiencing this issue and is anyone aware of a fix?
Thank you skgee for your inquiry. I am not showing this as a known issue since the software update. That doesn't mean that other people aren't having this issue, but that it is not a common problem. Have you tried turning off your data and back on? Do you have any third party battery applications installed? I have seen some of these apps that periodically turn off the data on the phone while not being used. Try a few basic things first like pulling out your battery with the phone still on, leave out for 30 seconds. Make sure all your data settings are turned on by going to Settings>Data Manager>Data Delivery. If you are still having this issue, the last step I would recommend is a factory reset.
Both my Droid X and my girlfriend's X are having the same issue since the 2.3.3 update. Before they were both fine. Now 3G comes and goes. Rebooting, removing the battery will resolve it temporarily, but the issue returns.
I have also experienced the issue were I cannot make or receive a call. Once again rebooting temporarly fixes the issue, but it continues to return.
We never had an issue before the update to Gingerbread.
yerfdog65 wrote:Both my Droid X and my girlfriend's X are having the same issue since the 2.3.3 update. Before they were both fine. Now 3G comes and goes. Rebooting, removing the battery will resolve it temporarily, but the issue returns.
I have also experienced the issue were I cannot make or receive a call. Once again rebooting temporarly fixes the issue, but it continues to return.
We never had an issue before the update to Gingerbread.
Hi yerfdog65,
I understand your discontent. I see that a soft reset (battery pull) resolves the issue temporarily. As I researched this issue, I learned that a Factory Reset has resolved the issues outlined on post for other customers. Please keep in mind that performing a factory reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. Data/Media stored in your SD memory card will not be affected.
Hi yerfdog65,
I understand your discontent. I see that a soft reset (battery pull) resolves the issue temporarily. As I researched this issue, I learned that a Factory Reset has resolved the issues outlined on post for other customers. Please keep in mind that performing a factory reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. Data/Media stored in your SD memory card will not be affected.
Thanks for the info Antonio. I ended up doing the factory reset and it's been working fine ever since.
Verizon customer service walked me through it, but said they had not heard of such a problem.
I had the same problem, among others after the upgrade. Took my phone to VZW store, they performed a Factory Reset, and now my phone drops 3G coverage. Had to reboot it this morning, in fact. So, the factory reset obviously doesn't 'permanently' fix the problem...... I'm inclined to believe, because of this and other problems, there was/is a problem with the upgrade itself.....
I just wanted to chime in that this issue is why I am here looking for a fix. I like gingerbread but since the update I also randomly drop signal and it wont text, make a call, or connect to net until I shut it off and turn back on. I tried the battery pull, didn't work. Next I tried factory reset and that didn't fix it. Still like gingerbread but hoping for a fix soon. Oh and I have also caught it a few times rebooting for no reason.
AntonioC_VZW wrote:
yerfdog65 wrote:Both my Droid X and my girlfriend's X are having the same issue since the 2.3.3 update. Before they were both fine. Now 3G comes and goes. Rebooting, removing the battery will resolve it temporarily, but the issue returns.
I have also experienced the issue were I cannot make or receive a call. Once again rebooting temporarly fixes the issue, but it continues to return.
We never had an issue before the update to Gingerbread.
Hi yerfdog65,
I understand your discontent. I see that a soft reset (battery pull) resolves the issue temporarily. As I researched this issue, I learned that a Factory Reset has resolved the issues outlined on post for other customers. Please keep in mind that performing a factory reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. Data/Media stored in your SD memory card will not be affected.
This does not work always. I continue to have the same problem on my Droid X, and I've performed two resets with the system set not to restore applications. The wife's X keyboard would freeze on the screen when trying to enter an SMS message and the only way to resolve that was to turn the phone off and then back on... and it also had a reset performed on it. Solved her problem by getting her a new phone. None of these problems were present with Froyo, just after Gingerbread came out. Poor quality control apparently on the OS testing.
Everyone,
Thanks for your input and advising of what you have done to try to resolve the issue. We have seen more reports of the Droid X losing 3G signal. This issue has been escalated to our product team and we are working on a fix to be included in the MR6 update. I don't have a date for the update at this time.
Droid-geek,
For the issue with your wife's keyboard, try clearing the cache from the keyboard by going to Settings>Applications>Manage Applications>All>Multi-touch Keyboard>Clear data/cache/Force Stop. She can also turn off spell check auto correction temporarily until the software update is released.
I'm suprised this is not a "known issue" has there has been multipe post in this forum about this problem.
It's not a "known issue" until the fat lady sings, ... oops I mean the Big Red lady sings.
My wife now has an X2 because this issue could not be resolved on the X.
Come on, enough of these type of responses. Take some time and look at the Motorola Owner's forums .... these and many other issues have been well documented for nearly 10 weeks.
Start with this thread, and continue to browse the rest of the threads. How can VZW be hiding their head in the sand on these issues?
https://supportforums.motorola.com/thread/51997?tstart=0
I HATE my DX now, even though it was the BEST phone on the market before this poorly released update! I am living up to my end of the contract - where is VZW! This is a shame.
Sorry I had started my last post earlier today and some of you have posted since. It is not an issue with GB. As I said I have an OG Droid and I have it running Cyanogenmod 7(A custom Gingerbread ROM) and it works beautifully. I think the problem is related to MOTO Blur and the fact that Motorola customizes their version of Android significantly from the stock google version.
I have actually had this issue before Gingerbread. I still get a drop to 1x once in a while, but not quite as often.
I have found that turning airplane mode on for about a minute or so, then turning it back off, wait a minute for everything to turn on, sync to the tower etc, solves this problem 99% of the time. I also do this if my apps say there is no network connection and the phone shows 3g.
it seams like sometimes the 3g radio loses sync to the tower for some reason. Most of the time, my problem is environmental, ie location of the nearest tower in relationship to my office is the culprit. When I was moved to the top floor from almost the basement floor, it has also improved. But I still get loss of 3g about once every other week.
You are not alone on this issue. My wife has a Droid X (I am still stuck on the OG Droid) and she has had this issue since the GB update and we contacted VZW and they sent us a replacement and it has the same issue. Before we called VZW we tried a factory reset and that didn't help. To give you an idea of how many are having this issue, there are at least two threads on the Motorola site about the issue:
https://supportforums.motorola.com/thread/52111?tstart=0
https://supportforums.motorola.com/thread/51905?tstart=0
There is also rumors of a follow up update that is due soon (sometime this week I hope). I am going to contacting VZW to let them know that the replacement phone did not fix the issue and that I am willing to wait to see if the new update resolves the issue, if it does not I am going to request they let my wife get a different, but similar phone. She is 8.5 months pregnant and the last thing I want is for her to not be able to make calls when the big moment comes.
I have done quite a bit of searching on the web about the issue and nothing resolves it except restarting the phone. Then you get a few days before it looses the connection again. If I do find a resolution I will post it here. I have contacted Verizon and Motorolla all with no resolution.
Another person with the same problem here
at first I just went with the reboot, but it still kept happening, then I went with the battery pull, just like the reboot it seemed to have correct the random network loss but it didn't, FINALLY I got really fustrated and went with a factory reset, which only seemed to have postponed the problem for a day.
I'm really disapointed by the Gingerbread update which seems linked to the issue and I jumped on VZW website in order to get in contact with customer service, not to be on a message board with others in the same boat while being told this isn't a recognized problem.
buffalo4747, it's not Verizon's fault, honestly. They are an internet and cellular service provider.
Directing your dissatisfaction towards Moto, Google, app developers....now you will be on the right track.
GB, as much as I dislike it, isn't entirely to blame, just part of a system that needs some changes made to it. A long, complicated story, that just starts arguments........
Start a new topic or ask questions in the open forum.
