Email Assistance

nikki22679
Newbie

I'm having an issue with my "email" app on my incredible 2.

i am not referringto the GMAIL app but the Mail app. (my gmail account is working fine)  the mail app was linked to my yahoo account .

 

 

my niece accidentally deleted my account and now I cannot seem to get it set back up with out getting the following message:

authentication failed

please verify your username/password

 

well if my user name is my email address and the password I use is for the email account I'm working with then how could there be a problem? I have tried to enter this several times and its not working.

I do not understand why this is.

 

can anyone help me out? I have also tried a different account (they are both yahoo) and it does the same thing.  (i thought yahoo is  a POP account so that appears to be correct but its still not connecting properly)

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JoeL_VZW
Verizon Employee

@nikki22679

 

Wow!  That's upsetting when our little relatives delete things they shouldn't, I've had that happen to me on multiple occasions.

 

Here's a emulator for email account setup. Please make sure you are entering the full email address include the .com at the end and passwords are case sensitive. Yahoo can be a troublesome email sometimes I've know they have an mail application on the market that some people swear by. Have you tried logging into your email on a Pc or laptop?

 

Please let me know if those options help, If not I'm sure we can get your email up and running again.

 

Thank you

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