Email Outbox does not send recently created emails. Stopped overnight. Inbox still updating OK

SuzHof
Newbie

Droid 2 has stopped sending corporate emails created on phone.  Retrieves mail, doesn't send.  Three important emails now trapped in Outbox.  How do I send them?

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jasnmar
Specialist - Level 1
Try pulling the battery, waiting 30 seconds and putting the battery back in.

If that doesn't work you may need to check your account setting to make sure things are configured correctly.

Jason
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RoyB_VZW
Specialist - Level 1

Thank you jasnmar. SuzHof, I recommend a factory reset, if you have confirmed all settings for your corporate E-mail are correct. No worries, your contacts and apps should be automatically backed up to your Gmail account, so once you log back in after the soft reset, all should be there for you. To do a factory reset, please follow these steps: 

 

From the main screen, touch the "Applications" tab (Located at the bottom of the display).

Touch "Settings" 

Touch "Privacy"

Touch "Factory Data Reset"

Touch "Reset Phone" 

  If presented, enter the current passcode or draw the unlock pattern

Touch "Erase Everything."

 

Or, if you prefer, you can: 

 

Press and hold the Power button

Touch Power off

Press and hold the Home key + Power button simultaneously

From the Recovery screen (exclamation point with an android figure), press the Search key.

Touch wipe data/factory reset then touch Ok (located in the lower left)

  If the touch screen is not functioning, utilize the Volume keys (up/down) to highlight and the camera key to select. 

Touch Yes -- delete all user data then press Ok

  Allow the factory reset process to complete (approximately 1 minute)

Ensure " reboot system now" is highlighted then press OK

 

Thanks, 

 

 

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