Email Settings Wiped Out on Regular Basis - Phone Network Issue?

[srath]

Not sure where to post, but the CEO of our company has had an ongoing issue with his Droid X, and actually I suspect it being a phone network problem.  On a consistent basis when he travels from our office to his weekend home about 100 miles from us, his phone loses the POP3 email settings for our company email which is setup on his phone.  The account settings appear normal, yet we have to re-enter them and then turn the phone off and on again in order to get the email to go through.  VERY FRUSTRATING.  Anyone else have this issue?  Specifically we are traveling from Birmingham, AL to Selma, AL.  There is nothing he is doing to his phone causing the issue and it is not the email account as we have other users on the Verizon network in the area that do not have the problem, though they do not travel that route.  

I would GREATLY appreciate hearing from anyone as Verizon customer service at the local store claims they have never heard of the issue.

[Wildman]

Is the account configured with a secure access authentication required or is this just a basic ISP email account?

[bearone21]

not all require secure/auth
Click on ISP name link for more detailed set-up instructions:




POP3/IMAP Account Server Type Incoming Server Incoming Port Use secure server Verify Cert. Outgoing Server Outgoing Port Use secure server Verify Cert.
Aim.com IMAP4 imap.aim.com 993 (or 143) Yes Yes smtp.aim.com 465 (or 587) Yes Yes
aol.com IMAP4 imap.aol.com 993 (or 143) Yes Yes smtp.aol.com 465 (or 587) Yes Yes
Aim.com POP3 pop.aim.com 995 Yes Yes smtp.aim.com 587 Yes Yes
aol.com POP3 pop.aol.com 995 Yes Yes smtp.aol.com 587 Yes Yes
att.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
bellsouth.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
charter.net IMAP4 mobile.charter.net 993 No No mobile.charter.net 587 No No
charter.net POP3 mail.charterinternet.com 110 No No smtp.charterinternet.com 25 No No
comcast.net POP3 mail.comcast.net 995 (or 110) No No smtp.comcast.net 587 No No
cox.net POP3 varies by location 995 (or 110) Yes Yes varies by location 587 (or 465) No No
earthlink.net POP3 pop.earthlink.net 110 No No smtpauth.earthlink.net 587 (or 25) No No
excite.com POP3 pop3.excite.com 110 No Yes smtp.excite.com 25 (or 587) No Yes
flash.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
gmail IMAP4 imap.gmail.com 993 Yes Yes smtp.gmail.com 465 Yes Yes
Go Daddy Accounts POP3 pop.secureserver.net 995 (or 110 w/out Secure connection) Yes Yes smtpout.secureserver.net 465 (or 25 w/out Secure connection) Yes Yes
hotmail POP3 pop3.live.com 995 Yes Yes smtp.live.com 587 No Yes
lycos.com POP3 pop.mail.lycos.com 110 No Yes smtp.mail.lycos.com 25 (or 587) No Yes
mac IMAP4 mail.mac.com 993 Yes Yes smtp.mac.com 25 (or 587)
No No
me IMAP4 mail.me.com 993 Yes Yes smtp.me.com 25 (or 587) No Yes
mindspring POP3 pop.mindspring.com 110 No No smtpauth.earthlink.net 587 (or 25) No No
msn.com POP3 pop3.live.com 995 Yes Yes smtp.live.com 587 No Yes
netzero.net POP3 pop.netzero.com 110 No Yes authsmtp.netzero.com 587 No Yes
optonline POP3 mail.optonline.net 110 No No mail.optonline.net 587 No No
pacbell.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
Roadrunner POP3 varies by location 110 No No varies by location 587 (or 25) No No
sbcglobal.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
snet.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
swbell.net POP3 pop.att.yahoo.com 995 Yes Yes smtp.att.yahoo.com 465 Yes Yes
verizon.net POP3 incoming.verizon.net 110 No Yes outgoing.verizon.net 25 (or 587) No Yes
windstream.net POP3 pop.windstream.net 110 No No smtp.windstream.net 587 Yes Yes
yahoo.com IMAP4 imap.mail.yahoo.com 143 No No smtp.mobile.mail.yahoo.com 587 No Yes

[Wildman]

The information is related to out going server access port....  They didnt report that they couldnt send emails they said that they are not able to retrieve mail from accounts from time to time until they delete and add account again...  This sounds like a account verification issue and if this is a secure connection this may explain the communication issue.

[bearone21]

op, who's the provider?

lack of verification shouldn't require account to be reset, mail just stays in outbox.